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1 Changing conversations 1 What has 'facilitation' come to mean? 1 The legacy of process consultation and organization development 8 Conversing as organizing, organizing as conversing 11 The value of 'just talking' 12 Glimpsing another way of working 18 A complexity approach to change 20 2 Making sense of gathering and gathering to make sense 23 'Changing the culture' at Broadstone 23 Making sense of this story: interviewing myself 26 'Changing the culture' at Ferrovia 34 Making sense of this story: continuing the interview 38 3 The transformative activity of conversing 45 Making sense from within the conduct of our conversations 45 Back to Ferrovia 46 Emergence at the edge of chaos 66 Key themes 70 4 The politics of change 72 Self-organizing power figurations 72 The dynamics of inclusion-exclusion 74 Back in Ferrovia - the lead up to and aftermath of the Site Committee meeting 75 The start of another cultural change assignment 84 5 Organizational change as ensemble improvisation 96 The enabling trap of professional practice 96 Collective storytelling 98 Enacting our sense-making 106 Forum Theatre: showing us how we do what we do 109 Ensemble improvisation - constructing the future together 111 Agency in human affairs 116 6 The legacy of organization development 118 Narrative sense-making 121 Metaphorical sense-making 122 Logical sense-making 123 Organizational Development and process consultation 125 Process, participation and the reflective practitioner 126 Process consultation 127 Learning to learn 130 The learning organization 132 Group relations 134 From 'hard' to 'soft' systems 137 7 What's the difference? Other approaches to conversation, participation and organizational change 140 'Getting the whole system in the room' 142 Organizations as 'living systems' 152 The art of dialogue 161 Communities of practice 165Library of Congress Subject Headings for this publication: Organizational change, Complex organizations Management