Table of contents for When generations collide : who they are, why they clash, how to solve the generational puzzle at work / Lynne C. Lancaster and David Stillman.


Bibliographic record and links to related information available from the Library of Congress catalog. Note: Electronic data is machine generated. May be incomplete or contain other coding.


Counter




SECTION I: WHO ARE THE GENERATIONS
AND WHY DO THEY COLLIDE?      1
1    GENERATIONAL TURBULENCE  ............................3
THE WIDENING GENERATION GAP AT WORK
2    FROM WORLD WAR II TO THE WORLD WIDE WEB ..............10
TRADITIONALISTS, BABY BOOMERS, GENERATION XERS, AND
MILLENNIALS AT WORK
3    THE TIE-DYED  PREPPY  ................................36
ON THE CUSP BETWEEN TWO GENERATIONS
4    RACE, RELIGION, GENDER ... WHAT NEXT? .................42
GENERATIONAL DIFFERENCES: THE NEWEST FORM OF DIVERSITY
SECTION II: PUTTING THE GENERATIONS TO WORK      49
5    WHAT DO YOU WANT TO BE WHEN YOU GROW UP? .............51
MAPPING THE GENERATIONS' CAREER PATHS



6    FROM A GOLD CLOCK TO FOUNDERS' STOCK .................70
REWARDING THE GENERATIONS
7    SCORING A PERFECT "10" ON THE BALANCE BEAM .............97
WHAT 'BALANCE' MEANS TO THE GENERATIONS
8    SITTING ON A PORCH SWING DRINKING METAMUCIL? ..........122
HOW THE GENERATIONS ARE REDEFINING RETIREMENT
9    IS FUN REALLY THE "F-WORD"? ..........      ..............141
THE DIRT ON 'FUN' AT WORK
SECTION III: RECRUITING THE GENERATIONS     149
10   FINDERS  KEEPERS  .................................151
HOW THE RULES OF THE RECRUITING GAME HAVE CHANGED
11   WHY WOULD ANYONE WANT TO WORK FOR YOU? .............163
CREATING EMPLOYEE VALUE PROPOSITIONS FOR THE GENERATIONS
12   READY, AIM, HIRE!  .................................180
PUTTING VALUE PROPOSITIONS TO WORK
13   DIAMONDS IN  THE ROUGH  ............................199
FINDING NEW GENERATIONS OF EMPLOYEES
14   HERE'S YOUR BOSS AND BENEFITS; THERE'S THE BATHROOM  .....215
ORIENTATION PROGRAMS AND THE GENERATIONS
SECTION IV: RETAINING AND MANAGING THE GENERATIONS       235
15   THE SOLID OAK DOOR HAS BECOME A REVOLVING ONE .........237
RETAINING THE GENERATIONS
16  IS NO NEWS REALLY GOOD NEWS? .......................253
GIVING AND RECEIVING FEEDBACK 



17   THE SCHOOL BELL IS RINGING MORE LOUDLY THAN EVER ........275
TRAINING THE GENERATIONS
18   "I ONCE DIAPERED SOMEBODY WHO'S NOW MY BOSS'S AGE" .....297
WHEN GENERATION X IS THE MANAGER
19   MINDING YOUR GENERATIONAL Ps AND Qs .................308
LANGUAGE, ETIQUETTE, AND THE GENERATIONS
20   CONNECTING OVER THE KUNG PAO ......................319
HOW THE GENERATIONS ARE REINVENTING DIVERSITY
SECTION V: WHERE DO WE GO FROM HERE?      329
21   ARE  WE THERE  YET?  ................................331
THE FUTURE OF THE GENERATIONS AT WORK
BIBLIOGRAPHY   337
INDEX   339








Library of Congress subject headings for this publication: Diversity in the workplace United States, Age groups United States, Conflict of generations United States, Intergenerational relations United States, Supervision of employees