Table of contents for Effecting a quality change : an engineering approach / S.W. Field, K.G. Swift.


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Counter Foreword * 1. The Modern Concept of Quality - Historical Perspective * International View * What is Quality? * Quality Principles * 2. Quality Cultures - The Need for Team-work * The Role of the Quality Department * Industrial Experiences * 3. Total Quality - What is Total Quality? * Customer-Supplier Relationship * Industrial Experiences * 4. External Supplier Quality - Procurement Strategy * Industrial Experiences * 5. Software Quality - Codes of Practise * Industrial Experiences * 6. Quality Tools and Techniques - Tools and Techniques Overview * Industrial Experiences * 7. Designing for Quality - Developments in Design for Quality * Conformability Analysis * Industrial Applications of Conformability Analysis * Industrial Example * 8. The Costs of Quality - Elements of the Costs of Quality * Quality - Cost Models * Industrial Experiences * 9. A Review of Selected Quality Tools and Techniques - Failure Mode and Effect Analysis (FMEA) * Statistical Process Control (SPC) * Process Capability Studies (Cp and Cpk) * Design of Experiments (DOE) * Quality Function Deployment (QFD) * Poka Yoke * 10. How to Effect a Quality Change - Strategy for Change * The Process of Change * A Quality Improvement Programme * 11. Future Developments - Extension of Total Quality Management * Initiating Joint Projects with Suppliers and Customers * Research Directions * Sample Questions for Student Reference * References * Appendices.

Library of Congress subject headings for this publication: Quality control, Total quality management