Table of contents for Managing operations / Bob Johnson.
Bibliographic record and links to related information available from the Library of Congress catalog
Information from electronic data provided by the publisher. May be incomplete or contain other coding.
Introduction - what is operations management?
operations - the engine of the business
the organizational context
the voice of the customer
health, safety, and productivity?
monitoring and control
Library of Congress subject headings for this publication: Management, Associations, institutions, etc, Management