Table of contents for The human resources scorecard : measuring the return on investment / Jack J. Phillips, Ron D. Stone, Patricia Pulliam Phillips.


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Counter The need for ROI in human resources - The business case for ROI Initial analysis and planning The ROI process, step-by-step - Collecting data during HR program implementation Collecting data after HR program implementation Isolating the effects of an HR program Converting data to monetary value Monitoring the cost of human resource programs Calculating the actual return on investment Identifying intangible measures Communicating results Important issues with ROI implementation - Forecasting the ROI Implementation issues Case applications - Sexual harrassment prevention (Healthcare Inc.) Competency-based pay system (National Crushed Stone Company) Absenteeism reduction program (Metro Transit Authority) Stress management (Midwest Electric Inc.) Safety incentive program (National Steel) Executive leadership development (Imperial National Bank) Technology-based learning (United Petroleum International).

Library of Congress subject headings for this publication: Wages and labor productivity Measurement, Labor costs Accounting, Human capital Cost effectiveness, Manpower planning, Labor economics, Rate of return