Table of contents for Crash course in reference / Charlotte Ford.

Bibliographic record and links to related information available from the Library of Congress catalog.

Note: Contents data are machine generated based on pre-publication provided by the publisher. Contents may have variations from the printed book or be incomplete or contain other coding.

contents page
Contents
Preface
Acknowledgments
Chapter 1: What is reference service?
Chapter 2: Communicating with your patrons
Chapter 3: Building and maintaining a reference collection
Chapter 4: Searching print and electronic sources
Chapter 5: Finding books: Library catalogs and bibliographies
Chapter 6: Finding articles: Indexes and databases
Chapter 7: Finding background information and definitions: Encyclopedias and dictionaries
Chapter 8: Finding facts fast: Ready reference
Chapter 9: Using the Web to reach your patrons and help them find information
Chapter 10. Reference ethics and reference policies
Chapter 11. Networking with other libraries and librarians
Chapter 12. For more information . . .
Index

Library of Congress Subject Headings for this publication:

Reference services (Libraries) -- Handbooks, manuals, etc.