Bibliographic record and links to related information available from the Library of Congress catalog.
Note: Contents data are machine generated based on pre-publication provided by the publisher. Contents may have variations from the printed book or be incomplete or contain other coding.
CONTENTS <hr>Chapter 1 Managing Human Resources Today 000 What Is Human Resource Management? 000 Why Is HR Management Important to All Managers? 000 Line and Staff Aspects of HRM 000 Line Versus Staff Authority 000 Line Managers' Human Resource Management Responsibilities 000 Organizing t he Human Resource Department's Responsibilities 000 The Changing Environment and Duties of HR Management 000 Human Resource Management's Changing Role 000 Important trends 000 The Strategic Role of Human Resource Management 000 Strategy and HR Example 000 Basics of Strategic Planning 000 Strategic Human Resource Management 000 Measuring HR Performance 000 The Human Resource Manager Today 000 HR and Technology 000 Improving Productivity Through HRIS 000 Managing Ethics 000 HR Certification 000 The Plan of This Book 000 The Integrated Nature of HR Management 000 Case Incident: Jack Nelson's Problem 000 Continuing Case: LearnInMotion.com: Introduction 000 Experiential Exercise: Helping "The Donald" 000 <hr>Chapter 2 Managing Equal Opportunity and Diversity 000 Selected Equal Employment Opportunity Laws 000 Background 000 Equal Pay Act of 1963 000 Title VII of the 1964 Civil Rights Act 000 Executive Orders 000 Age Discrimination in Employment Act of 1967 000 Vocational Rehabilitation Act of 1973 000 Pregnancy Discrimination Act of 1978 000 Federal Agency Guidelines 000 Uniform Guidelines on Employee Selection Procedures 000 Sexual Harassment 000 Proving Sexual Harassment 000 Court Decisions 000 Selected Court Decisions Regarding Equal Employment Opportunity (EEO) 000 The Civil Rights Act of 1991 000 The Americans with Disabilities Act 000 State and Local Equal Employment Opportunity Laws 000 Summary 000 Defenses Against Discrimination Allegations 000 What Is Adverse Impact? 000 Bona Fide Occupational Qualification 000 Business Necessity 000 Illustrative Discriminatory Employment Practices 000 A Note on What You Can and Cannot Do 000 Recruitment 000 Selection Standards 000 Sample Discriminatory Promotion, Transfer, and Layoff Procedures 000 The EEOC Enforcement Process 000 Processing a Charge 000 How to Respond to Employment Discrimination Charges 000 Diversity Management and Affirmative Action Programs 000 Managing Diversity 000 Boosting Workforce Diversity 000 Equal Employment Opportunity Versus Affirmative Action 000 Steps in an Affirmative Action Program 000 Case Incident: A Case of Racial Discrimination? 000 Continuing Case: LearnInMotion.com: A Question of Discrimination 000 Experiential Exercise: Too Informal? 000 <hr>Chapter 3 Personnel Planning and Recruiting 000 What Is Job Analysis? 000 Job Analysis Defined 000 Methods of Collecting Job Analysis Information 000 Writing Job Descriptions 000 Writing Job Specifications 000 Job Analysis in a "Jobless" World 000 Competency-Based Job Analysis 000 The Recruitment and Selection Process 000 Workforce Planning and Forecasting 000 How to Forecast Personnel Needs 000 Forecasting the Supply of Inside Candidates 000 Forecasting the Supply of Outside Candidates 000 Recruiting Job Candidates 000 Internal Sources of Candidates 000 Recruiting via the Internet 000 Advertising as a Source of Candidates 000 Employment Agencies as a Source of Candidates 000 Executive Recruiters as a Source of Candidates 000 College Recruiting and Interns as a Source of Candidates 000 Referrals and Walk-ins as a Source of Candidates 000 Recruiting a More Diverse Workforce 000 Developing and Using Application Forms 000 Purpose of Application Forms 000 Equal Opportunity and Application Forms 000 After You Receive the Application 000 Case Incident: A Tight Labor Market for Cleaners 000 Continuing Case: LearnInMotion.com: Who Do We Have to Hire? 000 Experiential Exercise: The Nursing Shortage 000 Appendix: Enrichment Topics in Job Analysis 000 <hr>Chapter 4 Testing and Selecting Employees 000 The Basics of Testing and Selecting Employees 000 Why Careful Selection Is Important 000 Reliability 000 Validity 000 How to Validate a Test 000 Using Tests at Work 000 How Are Tests Used at Work? 000 Management Assessment Centers 000 Testing on the Web 000 Interviewing Prospective Employees 000 Types of Selection Interviews 000 How Useful Are Interviews? 000 How to Avoid Common Interviewing Mistakes 000 Guidelines for Conducting an Interview 000 Using Other Selection Techniques 000 Background Investigations and Reference Checks 000 Honesty Testing 000 Graphology 000 Physical Exams 000 Drug Screening 000 Realistic Job Previews 000 Complying with the Immigration Law 000 Evaluating the selection process 000 Case Incident: The Tough Screener 000 Continuing Case: LearnInMotion.com: Do You Have Sales Potential? 000 Experiential Exercise 000 <hr>Chapter 5 Training and Developing Employees 000 Orienting Employees 000 The Training Process 000 The Training and Development Process 000 Training Techniques 000 On-the-Job Training 000 Informal Learning 000 Apprenticeship Training 000 Vestibule Training 000 Audiovisual and Traditional Distance Learning Techniques 000 Computer-Based Training 000 Training via the Internet, and Learning Portals 000 Training for Special Purposes 000 Managerial Development and Training 000 Managerial On-the-Job Training 000 Action Learning 000 The Case Study Method 000 Management Games 000 Outside Seminars 000 University-Related Programs 000 Behavior Modeling 000 In-House Development Centers 000 Organizational Development 000 Building High-Performance Learning Organizations 000 Organizational Change 000 Lewin's Process for Overcoming Resistance 000 Evaluating the Training and Development Effort 000 Training Effects to Measure 000 Case Incident: Reinventing the Wheel at Apex Door Company 000 Continuing Case: LearnInMotion.com: The New Training Program 000 Experiential Exercise: Flying the Friendlier Skies 000 <hr>Chapter 6 Performance Management and Appraisal 000 Basic Concepts in Performance Management 000 Defining the Employee's Goals and Work Efforts 000 Effective Goal Setting 000 An Introduction to Appraising Performance 000 Why Appraise Performance? 000 Who Should Do the Appraising? 000 Basic Appraisal Methods 000 Graphic Rating Scale Method 000 Alternation Ranking Method 000 Paired Comparison Method 000 Forced Distribution Method 000 Critical Incident Method 000 Behaviorally Anchored Rating Scales 000 Appraisal Forms in Practice 000 The Management by Objectives Method 000 Computerized and Web/Based Performance Appraisals 000 Electronic Performance Monitoring 000 The Appraisal Feedback Interview 000 Preparing for the Appraisal Interview 000 Conducting the Interview 000 Toward More Effective Appraisals 000 Dealing with Common Appraisal Problems 000 Legal Issues in Performance Appraisal 000 Performance and Career Management 000 Roles in Career Development 000 The Employee's Role 000 The Employer's Role in Career Management 000 Innovative Corporate Career Development Initiatives 000 Gender Issues in Career Development 000 Managing Promotions and Transfers 000 Retirement 000 Technology and Career Planning 000 A Final Word 000 Case Incident: Back with a Vengeance 000 Continuing Case: LearnInMotion.com: The Performance Appraisal 000 Experiential Exercise 000 <hr>Chapter 7 Compensating Employees 000 What Determines How Much You Pay? 000 Some Important Compensation Laws 000 How Unions Influence Compensation Decisions 000 Compensation Policies 000 Equity and Its Impact on Pay Rates 000 How Employers Establish Pay Rates 000 Step 1: Conduct the Salary Survey 000 Step 2: Determine the Worth of Each Job: Job Evaluation 000 Step 3: Group Similar Jobs into Pay Grades 000 Step 4: Price Each Pay Grade: Wage Curves 000 Step 5: Develop Rate Ranges 000 Pricing Managerial and Professional Jobs 000 Current Trends in Compensation 000 Competency- and Skill-Based Pay 000 Broadbanding 000 Board Oversight of Executive Pay 000 Incentive Plans 000 Piecework Plans 000 Team or Group Incentive Plans 000 Incentives for Managers and Executives 000 Incentives for Salespeople 000 Non-Tangible and Recognition-Based Awards 000 Online Award Programs 000 Merit Pay as an Incentive 000 Profit-Sharing Plans 000 Employee Stock Ownership Plan 000 Scanlon/Gainsharing Plans 000 Earnings-at-Risk Pay Plans 000 An Example: Incentives at Nucor Corporation 000 HRIS and Productivity 000 Employee Benefits 000 Pay for Time Not Worked 000 Insurance Benefits 000 Retirement Benefits 000 Employee Services and Family-Friendly Benefits 000 Flexible Benefits 000 Benefits and Employee Leasing 000 Benefits Web Sites 000 Case Incident: Salary Inequities at Acme Manufacturing 000 Continuing Case:LearnInMotion.com: The Incentive Plan 000 Experiential Exercise 000 <hr>Chapter 8 Ethics and Fair Treatment in Human Resource Management 000 Ethics and Fair Treatment at Work 000 The Meaning of Ethics 000 Ethics and the Law 000 Ethics, Fair Treatment, and Justice 000 Why Treat Employees Fairly? 000 What Shapes Ethical Behavior at Work? 000 Individual Factors 000 Organizational Factors 000 The Boss's Influence 000 Ethics Policies and Codes 000 The Organization's Culture 000 Ethics, Fair Treatment, and the Role of HR Management 000 Staffing and Selection 000 Training 000 Performance Appraisal 000 Reward and Disciplinary Systems 000 Workplace Aggression and Violence 000 Building Two-Way Communication 000 Other Illustrative HR Ethics Activities 000 Employee Discipline and Privacy 000 Three Pillars 000 Discipline without Punishment 000 Electronic Employee Privacy 000 Managing Dismissals 000 Grounds for Dismissal 000 Avoiding Wrongful Discharge Suits 000 Personal Supervisory Liability 000 The Termination Interview 000 Layoffs and the Plant Closing Law 000 Adjusting to Downsizings and Mergers 000 Case Incident: Allstate's Disappearing Agents 000 Continuing Case: LearnInMotion.com: Are Our Ethics Out of Control? 000 Experiential Exercise 000 <hr>Chapter 9 Managing Labor Relations and Collective Bargaining 000 The Labor Movement 000 Why Do Workers Organize? 000 What Do Unions Want? What Are Their Aims? 000 The AFL-CIO 000 Unions and the Law 000 Period of Strong Encouragement: The Norris-LaGuardia Act (1932) and the National Labor Relations Act (1935) 000 Period of Modified Encouragement Coupled with Regulation: The Taft-Hartley Act (1947) 000 Period of Detailed Regulation of Internal Union Affairs: The Landrum-Griffin Act (1959) 000 The Union Drive and Election 000 The Supervisor's Role 000 Decertification Elections: When Employees Want to Oust Their Union 000 The Collective Bargaining Process 000 What Is Collective Bargaining? 000 What Is Good-Faith Bargaining? 000 The Negotiating Team 000 Bargaining Items 000 Bargaining Stages 000 Impasses, Mediation, and Strikes 000 The Contract Agreement 000 Handling Grievances 000 What's Next for Unions? 000 Why the Union Decline? 000 How Unions Are Changing 000 Case Incident: Disciplinary Action 000 Continuing Case: LearnInMotion.com: Keeping a Watchful Eye Out for the Union 000 Experiential Exercise 000 <hr>Chapter 10 Protecting Safety and Health 000 Employee Safety and Health: An Introduction 000 Why Employee Safety and Health Are Important 000 A Manager's Briefing on Occupational Law 000 What Causes Accidents? 000 Unsafe Conditions 000 Unsafe Acts 000 How to Prevent Accidents 000 Reduce Unsafe Conditions 000 Reducing Unsafe Acts 000 Use Screening to Reduce Unsafe Acts 000 Use Posters and Other Propaganda 000 Provide Safety Training 000 Use Incentives and Positive Reinforcement 000 Emphasize Top-Management Commitment 000 Foster a Culture of Safety 000 Establish a Safety Policy 000 Set Specific Loss Control Goals 000 Conduct Safety and Health Inspections Regularly 000 Protecting Vulnerable Workers 000 Employee Health: Problems and Remedies 000 Alcoholism and Substance Abuse 000 The Problems of Job Stress and Burnout 000 Asbestos Exposure at Work 000 Computer Monitor Health Problems and How to Avoid Them 000 Workplace Smoking 000 Dealing with Violence at Work 000 Terrorism 000 Case Incident: The New Safety Program 000 Continuing Case: LearnInMotion.com: The New Safety and Health Program 000 Experiential Exercise 000
Library of Congress Subject Headings for this publication: