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Contents Foreword to the seventh edition 00 Preface 00 1. How to be a better manager 0 What management is about 00; The aims of management 00; Purpose of management and leadership 00; The processes of management 00; Managerial roles 00; The distinction between management and leadership 00; The fragmentary nature of managerial work 00; What managers actually do 00; What managers can do about it 00; Managerial qualities 00; Managerial effectiveness 00; Developing managerial effectiveness 00; Ten fundamental ways of becoming a better manager 00 2. How to be assertive 00 Assertion and aggression 00; Assertive behaviour 00; Handling aggression 00; Influencing styles 00 3. How to communicate 00 Barriers to communication 00; Overcoming barriers to communication 00; Listening skills 00 4. How to coach 00 Aims 00; The coaching sequence 00; Coaching skills 00; Effective coaching 00; Planned coaching 00; The manager as coach 00 5. How to co-ordinate 00 Approaches to co-ordination 00; A case study 00 6. How to achieve continuous improvement 00 What is continuous improvement 00; The significance of continuous improvement 00; How to introduce continuous improvement 00; Continuous improvement techniques 00; The conditions required to make continuous improvement work 00 7. How to control 00 Essentials of control 00; Controlling inputs and outputs 00; Control systems 00; Management by exception 00 8. How to be creative 00 Creativity 00; Innovation 00 9. How to be decisive 00 Characteristics of the decision-making process 00; Ten approaches to being decisive 00 10. How to delegate 00 Advantages of delegation 00; The process of delegation 00; When to delegate 00; How to delegate 00; The thoughts of some successful delegators 00; A case study 00 11. How to delight customers 00 Factors influencing customer satisfaction 00; Delighting customers 00; Case study ¿ customer service at Lands¿ End 00 12. How to develop your emotional intelligence 00 Emotional development defined 00; The significance of emotional intelligence 00; The components of emotional intelligence 00; Developing emotional intelligence 00; Neuro-linguistic programming 00; Developing your own emotional intelligence 00 13. How to develop people 00 Investing in people 00; The manager¿s contribution to effective development 00; Management development 00; Coaching 00 14. How to get on 00 Knowing yourself 00; Knowing what you want 00; Personal qualities and behaviour 00; Self-development 00; Identifying development needs 00; Defining the means of satisfying needs 00; Personal development plans 00; Ten self-development steps 00 15. How to handle difficult people and negative behaviour 00 Handling difficult people 00; How to handle negative behaviour 00 16. How to influence people 00 Persuading people 00; Ten rules for effective persuasion 00; Case presentation 00 17. How to interview 00 The overall purpose of a selection interview 00; The nature of a selection interview 00; Preparing for the interview 00; The content of an interview 00; Planning the interview 00; Interviewing techniques 00; Assessing the data 00 18. How to be interviewed 00 Preparing for the interview 00; Creating the right impression 00; Responding to questions 00; Ending on a high note 00 19. How to be a better leader 00 The roles of the leader 00; Leadership styles 00; The impact of the situation 00; Leadership qualities 00; What organizations require of leaders 00; Behaviours people value in leaders 00; Leadership checklist 00; Case studies 00 20. How to make a business case 00 The basis for a business case 00; Enhancing the business case 00 21. How to make things happen 00 What makes achievers tick? 00; What do achievers do 00; How to analyse your own behaviour 00; Learning 00; Conclusion 00 22. How to manage your boss 00 Getting agreement 00; Dealing with problems 00; Impressing your boss 00 23. How to manage change 00 Types of change 00; How people change 00; The process of change 00; The approach to change management 00; Guidelines for change management 00; Gaining commitment to change 00 24. How to manage conflict 00 Handling inter-group conflict 00; Handling conflict between individuals 00; Conclusion 00 25. How to manage a crisis 00 What is crisis management? 00; Causes of crises 00; Management crises 00; Crisis management behaviour 00; Negotiating situations 00; When to fight 00; Crisis management techniques 00; Qualities of a crisis manager; Crisis management techniques ¿ organizations 00 26. How to manage performance 00 Planning performance 00; Monitoring performance 00; Reviewing performance 00 27. How to manage projects 00 Project planning 00; Setting up the project 00; Controlling the project 00; Ten steps to effective project management 00 28. How to manage risk 00 Categories of risk 00; Minimizing risk 00; Managing risk 00 29. How to manage strategically 00 What is strategy? 00; Strategic management 00; Strategic managers 00; Ten things to do if you want to manage strategically 00 30. How to manage stress 00 Managing stress in others ¿ what the organization can do 00; Managing stress in others ¿ what you can do 00; Managing your own stress 00 31. How to manage systems and processes 00 Managing systems 00; Managing processes 00; The conflict and challenges that managing systems and processes present 00 32. How to manage time 00 Analysis 00; Organizing yourself 00; Organizing other people 00; Time-consumer¿s checklist 00 33. How to manage under-performers 00 The actions required to manage under-performers 00; Handling disciplinary interviews 00; Dismissing people 00; Ten steps to manage under-performers 00 34. How to prepare a business plan 00 What is a business plan 00; Why have a plan 00; How should a business plan be structured 00; How should the plan be presented 00 35. How to recover from setbacks 00 36. How to run and participate in effective meetings 00 Down with meetings 00; What¿s wrong with meetings 00; What¿s right with meetings 00; Dos and don¿ts of meetings 00; Chairing meetings 00; Members 00 37. How to motivate people 00 The process of motivation 00; Types of motivation 00; Basic concept of motivation 00; Implications of motivation theory 00; Approaches to motivation 00; Financial rewards 00; Non-financial rewards 00; Ten steps to achieving high levels of motivation 00 38. How to negotiate 00 Business negotiations 00; Trade union negotiations 00; The process of negotiation 00; Negotiation tactics 00 39. How to network 00 40. How to set objectives 00 What are objectives? 00; How are individual work objectives expressed? 00; What is a good work objective 00; Defining work objectives 00; 41. How to deal with office politics 00 Office politics ¿ good or bad? 00; Political approaches 00; Political sensitivity 00; Dangers 00; Dealing with office politicians 00; Use of politics 00 42. How to organize 00 Organization design 00; The approach to organization design 00; Organization guidelines 00; The basic approach to organization design 00; Defining structures 00; Defining roles 00; Implementing structures 00 43. How to plan 00 Planning 00; Planning activities 00; Planning techniques 00; 44. How to make effective presentations 00 Overcoming nervousness 00; Preparation 00; Delivery 00; Using PowerPoint 00; Conclusion 00 45. How to prioritize 00 46. How to solve problems 00 Problems and opportunities 00; Improving your skills 00; Ten steps for effective problem solving 00 47. How to be an effective team leader 00 The significance of teams 00; Self-managing teams 00; Team effectiveness 00; Ten things to do to achieve good teamwork 00; Team performance reviews 00; Checklist for analysing team performance 00 48. How to think clearly 00 Developing a proposition 00; Testing propositions 00; Fallacious and misleading arguments 00; 49. How things go wrong and how to put them right 00 Studies of incompetence 00; Why things go wrong ¿ a summary 00; What can you do about it 00; Trouble- shooting 00; Planning the campaign 00; Diagnosis 00; Trouble-shooting checklist 00; Cure 00; Using management consultants to trouble-shoot 00 50. How to write reports 00 What makes a good report? 00; Structure 00; Plain words 00; Presentation 00 Appendix: Positive or negative indicators of behaviour 00 General bibliography 00 Further reading from Kogan Page 00 Index 00
Library of Congress Subject Headings for this publication:
Management.