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Contents List of Tables, Figure, and Exhibits xiii List of Exercises Preface xv Acknowledgments xxiii The Author xxv Part One: Human Resources Management in Context 1 1 Introduction to Human Resources Management in the Public and Nonprofit Sectors The Public Sector 4 The Nonprofit Sector 13 The New Public Service 23 Today?s Context for Human Resources Management 24 Summary 2 Strategic Human Resources Management and Planning 33 The Changing Role of Human Resources Management 36 Human Resources Outsourcing (HRO) 40 Strategic Human Resources Management 42 Human Resources Planning 43 Evaluating the Effectiveness of Strategic Human Resources Management (SHRM) 52 SHRM Audit 53 HR Benchmarking and Return on Investment (ROI) 53 Problems and Implications of Strategic Human Resources Management 54 Summary 57 3 The Legal Environment of Human Resources Management 63 Federal Equal Employment Opportunity Laws 64 Proving Employment Discrimination 77 Affirmative Action: Executive Orders and Other Federal Laws 79 Constitutional Rights 86 Whistle Blower Protections 93 Employment At-Will 94 Summary 95 4 Managing a Diverse Workforce 106 Glass Ceilings 111 Sexual Harassment 117 Employer Liability 121 Sexual Orientation 122 Changes in the Nonprofit Landscape 125 What Does it Mean to be Transgendered 129 The Difference Between Compliance with Laws and Managing Diversity 130 Strategic Human Resources Implications for Managing Diversity 133 Summary 136 5 Volunteers in the Public and Nonprofit Sector 143 Use of Volunteers 145 Volunteer Motivation 148 Barriers to Volunteer Recruitment 149 Recruitment 150 The Pre-recruitment Process 153 Managing Volunteers 156 Orientation and Training 160 Volunteer Recognition 161 Evaluation 162 Volunteer Protection Act 163 Service Initiatives 164 Governing Boards 165 Public Governing Boards 165 Nonprofit Governing Boards 166 Summary 177 Part Two: Methods and Functions of Human Resources Management 182 6 Job Analysis 186 Legal Significance of Job Analysis Data 189 Job Analysis Information and Methods 190 Designing a Job Analysis Program 196 Strategic Job Analysis 205 Competency Modeling 206 Job Analysis Techniques 207 Contextual Performance 210 Summary 212 7 Recruitment and Selections 225 Recruitment 226 Screening Applicants 243 Executive/Managerial Recruitment 266 Summary 269 8 Performance Management 276 Motivation 279 Developing an Evaluation Program 286 Rater Training 287 Who Should Rate? 291 Executive Evaluation 293 Documentation 297 Evaluation Review 298 Ethical Issues in Performance Appraisal 299 Performance Appraisal Techniques 300 Team Based Performance Techniques 309 Public Service Motivation 316 Summary 317 9 Compensation 323 Equity 324 Executive Compensation 348 Federal Laws Governing Compensation 351 Summary 363 10 Benefits 370 Required Benefits 371 Optional Benefits 375 Summary 394 11 Training and Development 402 Needs Assessment 405 Developing Training Objectives 407 Developing the Curriculum 408 Delivering Training 419 Evaluating Training 421 Career Development 425 Managerial and Executive Development 428 Summary 437 12 Labor-Management Relations: Collective Bargaining in the Public and Nonprofit Sectors 444 The History of Private Sector Collective Bargaining 445 Collective Bargaining in Nonprofit Organizations 447 Collective Bargaining in the Federal Government 450 Collective Bargaining in State and Local Governments 452 Concepts and Practices of Collective Bargaining 452 Public Sector Distinctions 468 Nonprofit Sector Distinctions 473 Summary 480 13 Strategic Human Resource Management and Technology 487 Information Systems Technology 490 Organizational Change 491 Types of Information Systems 493 Information Systems Design 496 Information Technology Resource Policies 497 Human Resource Information Systems (HRIS) 500 Electronic Human Resources Management 507 Strategic Human Resources Management 508 Summary 509 14 Conclusion: Challenges for Public and Nonprofit Organizations 515 What to Expect 515 Challenges of Strategic Human Resources Management 519 Change in Skill Requirements 520 Summary 522 References Name Index Subject Index
Library of Congress Subject Headings for this publication:
Nonprofit organizations -- United States -- Personnel management.
Public administration -- United States -- Personnel management.