Table of contents for Fundamentals of human resource management / Raymond A. Noe ... [et al.].

Bibliographic record and links to related information available from the Library of Congress catalog.

Note: Contents data are machine generated based on pre-publication provided by the publisher. Contents may have variations from the printed book or be incomplete or contain other coding.


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Contents 
1 Managing Human Resources ??? 
Introduction ? ?? 
Human Resources and Company 
Performance ??? 
BEST PRACTICES 
Healthwise Knows the Value of a Valued 
Employee ??? 
Responsibilities of Human Resource 
Departments ??? 
DID YOU KNOW? 
Most Workers Are Satisfied with Their Jobs ??? 
Analyzing and Designing Jobs ??? 
Recruiting and Hiring Employees ??? 
Training and Developing Employees ??? 
Managing Performance ??? 
Planning and Administering Pay and 
Benefits ??? 
Maintaining Positive Employee Relations ??? 
Establishing and Administering Personnel 
Policies ??? 
Ensuring Compliance with Labor Laws ??? 
Supporting the Organization?s Strategy ??? 
HR HOW TO 
Employee Surveys ??? 
Skills of HRM Professionals ?? ? 
HR Responsibilities of Supervisors ??? 
Ethics in Human Resource Management ??? 
Employee Rights ??? 
HR OOPS! 
When Employees Steal ??? 
Standards for Ethical Behavior ??? 
Careers in Human Resource Management ??? 
Organization of This Book ??? 
THINKING ETHICALLY 
HRM Theft Prevention ??? 
Summary 23 
Key Terms ??? 
Review and Discussion Questions ??? 
BusinessWeek Case 
How to Make a Microserf Smile ??? 
Case: Can the Tsa Secure Top-Height 
Performance? ??? 
IT?S A WRAP! ??? 
Notes ??? 
PART 1 
The Human Resource 
Environment ??? 
2 Trends in Human Resource 
Management ??? 
Introduction ??? 
Change in the Labor Force ??? 
An Aging Workforce ??? 
HR HOW TO 
Supervising Your Parents? Generation ??? 
A Diverse Workforce ??? 
Skill Deficiencies of the Workforce ??? 
High-Performance Work Systems ??? 
Knowledge Workers ??? 
DID YOU KNOW? 
Top 10 Occupations for Job Growth ??? 
Employee Empowerment ??? 
Teamwork ??? 
Focus on Strategy ??? 
BEST PRACTICES 
HR Refreshes Strategy at Coca-Cola Company ??? 
High Quality Standards ??? 
Mergers and Acquisitions ??? 
Downsizing ??? 
Businesses? Role in Providing for Equal 
Employment Opportunity ??? 
E-HRM 
Video R?sum?s?Perilous Policy? ??? 
Avoiding Discrimination ??? 
Providing Reasonable Accommodation ??? 
Preventing Sexual Harassment ??? 
Valuing Diversity ??? 
BEST PRACTICES 
Valuing Diversity at JPMorgan Chase ??? 
Occupational Safety and Health Act 
(OSH Act) ??? 
General and Specific Duties ??? 
HR HOW TO 
Off to a Safe Start ??? 
Enforcement of the OSH Act ??? 
Employee Rights and Responsibilities ??? 
Impact of the OSH Act ??? 
DID YOU KNOW? 
Top 10 Causes of Workplace Injuries ??? 
Employer-Sponsored Safety and Health 
Programs ??? 
Identifying and Communicating Job 
Hazards ??? 
Reinforcing Safe Practices ??? 
Promoting Safety Internationally ??? 
THINKING ETHICALLY 
Gays and Lesbians in the Picture at Eastman 
Kodak ??? 
Summary ??? 
Key Terms ??? 
Review and Discussion Questions ??? 
BusinessWeek Case 
How to Heal a Sick Office ??? 
Case: EMC Confronts Harassment 
Charges ??? 
IT?S A WRAP! ??? 
Notes ??? 
3 Providing Equal Employment 
Opportunity and a Safe Workplace ??? 
Introduction ??? 
Regulation of Human Resource 
Management ??? 
Equal Employment Opportunity ??? 
Constitutional Amendments ??? 
Legislation ??? 
HR OOPS! 
Discriminating against Pregnant Workers ??? 
Executive Orders ??? 
The Government?s Role in Providing for Equal 
Employment Opportunity ??? 
Equal Employment Opportunity Commission 
(EEOC) ??? 
Office of Federal Contract Compliance 
Procedures (OFCCP) ??? 
Work Flow Design and an Organization?s 
Structure ??? 
Job Analysis ??? 
Job Descriptions ??? 
HR HOW TO 
Writing a Job Description ??? 
Job Specifications ??? 
Sources of Job Information ??? 
Position Analysis Questionnaire ??? 
Fleishman Job Analysis System ??? 
Importance of Job Analysis ??? 
Trends in Job Analysis ??? 
Job Design ??? 
Designing Efficient Jobs ??? 
Designing Jobs That Motivate ??? 
BEST PRACTICES 
Joie de Vivre Hospitality Puts Joy in the Job ??? 
E-HRM 
Technology Gets Accenture Employees out of the 
Office ??? 
Designing Ergonomic Jobs ??? 
DID YOU KNOW? 
Even Office Work Can Tire You ??? 
Designing Jobs That Meet Mental Capabilities 
and Limitations ??? 
THINKING ETHICALLY 
Who?s Responsible When Workers Get Hurt? ??? 
Summary ??? 
Key Terms ??? 
Review and Discussion Questions ??? 
BusinessWeek Case 
Bridging the Generation Gap ??? 
Case: Redesigned Work at Airbus Gets the A380 
off the Ground ??? 
IT?S A WRAP! ??? 
Notes ??? 
4 Analyzing Work and Designing Jobs ??? 
Introduction ??? 
Work Flow in Organizations ??? 
Work Flow Analysis ??? 
HR OOPS! 
Software Can?t Do It Alone ??? 
Reengineering ??? 
Outsourcing ??? 
Expanding into Global Markets ??? 
HR OOPS! 
No Great Bargain ??? 
Technological Change in HRM ??? 
The Internet Economy ??? 
Electronic Human Resource Management 
(e-HRM) ??? 
Sharing of Human Resource Information ??? 
Change in the Employment 
Relationship ??? 
A New Psychological Contract ??? 
Flexibility ??? 
E-HRM 
High-Tech Flexibility at Bank of the West ??? 
THINKING ETHICALLY 
Whose Business Is It When You Blog? ??? 
Summary ??? 
Key Terms ??? 
Review and Discussion Questions ??? 
BusinessWeek Case 
A Critical Shortage of Nurses 
Case: Mining Excellence at Redmond 
Minerals ??? 
IT?S A WRAP! ??? 
Notes ??? 
PART 2 
Acquiring and Preparing Human 
Resources ??? 
5 Planning for and Recruiting Human 
Resources ??? 
Introduction ??? 
The Process of Human Resource Planning ??? 
Forecasting ??? 
Goal Setting and Strategic Planning ??? 
HR HOW TO 
Using Temporary Employees and Contractors ??? 
Implementing and Evaluating the HR Plan ??? 
BEST PRACTICES 
A Stealthy HR Plan for Red 5 Studios ??? 
Applying HR Planning to Affirmative Action ??? 
Recruiting Human Resources ??? 
Personnel Policies ??? 
Recruitment Sources ??? 
DID YOU KNOW? 
One in Three Positions Are Filled with Insiders ??? 
Internal Sources ??? 
External Sources ??? 
E-HRM 
Online Recruiting Gets Personal ??? 
HR OOPS! 
Sneaky Recruiters ??? 
Evaluating the Quality of a Source ??? 
Recruiter Traits and Behaviors ??? 
Characteristics of the Recruiter ??? 
Behavior of the Recruiter ??? 
Enhancing the Recruiter?s Impact ??? 
THINKING ETHICALLY 
When Employees Leave ??? 
Summary ??? 
Key Terms ??? 
Review and Discussion Questions ??? 
BusinessWeek Case 
Netflix: Recruiting and Retaining the Best 
Talent ??? 
Case: The Hunt for Seasonal Workers Crosses 
Borders ??? 
IT?S A WRAP ??? 
Notes ??? 
6 Selecting Employees and Placing Them 
in Jobs ??? 
Introduction ??? 
Selection Process ??? 
HR OOPS! 
Too Busy to Talk ??? 
Reliability ??? 
Validity ??? 
Ability to Generalize ??? 
Practical Value ??? 
BEST PRACTICES 
Gallup Helps Wesley Medical Center Find Practical 
Selection Methods ??? 
Legal Standards for Selection ??? 
Job Applications and R?sum?s ??? 
E-HRM 
Surfing the Tidal Wave of Job Applications ??? 
Application Forms ??? 
R?sum?s ??? 
References ??? 
Background Checks ??? 
DID YOU KNOW? 
Employers Are Googling and Social 
Networking, Too ??? 
Employment Tests and Work Samples ??? 
Physical Ability Tests ??? 
Cognitive Ability Tests ??? 
Job Performance Tests and Work Samples ??? 
Personality Inventories ??? 
Honesty Tests and Drug Tests ??? 
Medical Examinations ??? 
Interviews ??? 
Interviewing Techniques ??? 
Advantages and Disadvantages of 
Interviewing ??? 
Preparing to Interview ??? 
HR HOW TO 
Interviewing Effectively ??? 
Selection Decisions ??? 
How Organizations Select Employees ??? 
Communicating the Decision ??? 
THINKING ETHICALLY 
Background Checks: Restraint Needed? ??? 
Summary ??? 
Key Terms ??? 
Review and Discussion Questions ??? 
BusinessWeek Case 
Executives: Making It by Faking It ??? 
Case: How Google Chooses Employees ??? 
IT?S A WRAP ??? 
Notes ??? 
7 Training Employees ??? 
Introduction ??? 
Training Linked to Organizational 
Needs ??? 
Needs Assessment ??? 
Organization Analysis ??? 
BEST PRACTICES 
Gentle Giant Moving ??? 
Person Analysis ??? 
Task Analysis ??? 
Readiness for Training ??? 
Employee Readiness Characteristics ??? 
Work Environment ??? 
Planning the Training Program ??? 
Objectives of the Program ??? 
In-House or Contracted Out? ??? 
DID YOU KNOW? 
Many Companies Outsource Training Tasks ??? 
Choice of Training Methods ??? 
Training Methods ??? 
Classroom Instruction ??? 
Audiovisual Training ??? 
Computer-Based Training ??? 
E-HRM 
Computers Rev Up Training at Detroit Diesel ??? 
On-the-Job Training ??? 
Simulations ??? 
Business Games and Case Studies ??? 
Behavior Modeling ??? 
Experiential Programs ??? 
Team Training ??? 
Action Learning ??? 
Implementing the Training Program: Principles 
of Learning ??? 
Measuring Results of Training ??? 
Evaluation Methods ??? 
Applying the Evaluation ??? 
Applications of Training ??? 
Orientation of New Employees ??? 
Developing an Orientation Program That 
Works ??? 
Diversity Training ??? 
HR OOPS! 
Training without Results ??? 
THINKING ETHICALLY 
Can You Teach People to Be Ethical? ??? 
Summary ??? 
Key Terms ??? 
Review and Discussion Questions ??? 
BusinessWeek Case 
IBM?s Management Games: No Fooling 
Around ??? 
Case: Training for Excellence at Wegmans Food 
Markets ??? 
IT?S A WRAP ??? 
Notes ??? 
PART 3 
Assessing Performance and 
Developing Employees ??? 
8 Managing Employees? Performance ??? 
Introduction ??? 
The Process of Performance Management ??? 
DID YOU KNOW? 
Performance Management Needs to Be Managed ??? 
Purposes of Performance Management ??? 
BEST PRACTICES 
Aetna Shapes Up Performance Management ??? 
Criteria for Effective Performance 
Management ??? 
Methods for Measuring Performance ??? 
Making Comparisons ??? 
Rating Individuals ??? 
Measuring Results ??? 
Total Quality Management ??? 
Sources of Performance Information ??? 
Managers ??? 
Peers ??? 
Subordinates ??? 
Self ??? 
E-HRM 
Measuring Employee Networks ??? 
Customers ??? 
Errors in Performance Measurement ??? 
Types of Rating Errors ??? 
Ways to Reduce Errors ??? 
Political Behavior in Performance Appraisals ??? 
Giving Performance Feedback ??? 
Scheduling Performance Feedback ??? 
Preparing for a Feedback Session ??? 
HR HOW TO 
Choosing the Right Words for Feedback ??? 
Conducting the Feedback Session ??? 
Finding Solutions to Performance Problems ??? 
HR OOPS! 
Rewarding Poor Performance ??? 
Legal and Ethical Issues in Performance 
Management ??? 
Legal Requirements for Performance 
Management ??? 
Electronic Monitoring and Employee 
Privacy ??? 
THINKING ETHICALLY 
Do Financial Goals Get Managers in Trouble? ??? 
Summary ??? 
Key Terms ??? 
Review and Discussion Questions ??? 
BusinessWeek Case 
The Employee Is Always Right ??? 
Case: A Performance Management Overhaul for 
Wayne Farms ??? 
IT?S A WRAP! ??? 
Notes ??? 
9 Developing Employees for Future 
Success ??? 
Introduction ??? 
Training, Development, and Career 
Management ??? 
Development and Training ??? 
Development for Careers ??? 
HR HOW TO 
Providing Development Opportunities to Future 
Leaders ??? 
Approaches to Employee 
Development ??? 
Formal Education ??? 
Assessment ??? 
Job Experiences ??? 
BEST PRACTICES 
Career Paths Go Everywhere at Alaska Wildland 
Adventures ??? 
Interpersonal Relationships ??? 
Systems for Career Management ??? 
E-HRM 
Talent Management Software ??? 
Self-Assessment ??? 
Reality Check ??? 
Goal Setting ??? 
Action Planning ??? 
Development-Related Challenges ??? 
The Glass Ceiling ??? 
Succession Planning ??? 
HR OOPS! 
Forgetting to Plan for HR ??? 
Dysfunctional Managers ??? 
DID YOU KNOW? 
Bad Bosses Take a Toll ??? 
THINKING ETHICALLY 
Whom Do You Serve? ??? 
Summary ??? 
Key Terms ??? 
Review and Discussion Questions ??? 
BusinessWeek Case 
Toyota?s All-Out Drive to Stay Toyota ??? 
Case: Accounting for Talent at Ernst & Young ??? 
IT?S A WRAP! ??? 
Notes ??? 
10 Separating and Retaining Employees ??? 
Introduction ??? 
Managing Voluntary and Involuntary 
Turnover ??? 
Employee Separation ??? 
Principles of Justice ??? 
HR OOPS! 
An Awkward Good-Bye ??? 
Legal Requirements ??? 
Progressive Discipline ??? 
HR HOW TO 
Antidotes for Toxic Employees ??? 
Alternative Dispute Resolution ??? 
Employee Assistance Programs ??? 
Outplacement Counseling ??? 
Job Withdrawal ??? 
Job Dissatisfaction ??? 
Behavior Change ??? 
Physical Job Withdrawal ??? 
DID YOU KNOW? 
Workers Waste an Hour a Day ??? 
Psychological Withdrawal ??? 
Job Satisfaction ??? 
Personal Dispositions ??? 
Tasks and Roles ??? 
BEST PRACTICES 
Satisfying Jobs at Corporate Ink Are 
PR-Worthy ??? 
Supervisors and Co-workers ??? 
Pay and Benefits ??? 
Monitoring Job Satisfaction ??? 
THINKING ETHICALLY 
Do Employees Have a Right to a Day Off? ??? 
Summary ??? 
Key Terms ??? 
Review and Discussion Questions ??? 
BusinessWeek Case 
Shirking Working: The War on Hooky ??? 
Case: Is Employee Privacy Going Up 
in Smoke? ??? 
IT?S A WRAP! ??? 
Notes ??? 
PART 4 
Compensating Human 
Resources ??? 
11 Establishing a Pay Structure ??? 
Introduction ??? 
Decisions about Pay ??? 
BEST PRACTICES 
Logical Pay Structure for Volusia County Fleet 
Management ??? 
Legal Requirements for Pay ??? 
Equal Employment Opportunity ??? 
HR OOPS! 
Women Don?t Ask ??? 
Minimum Wage ??? 
Overtime Pay ??? 
Child Labor ??? 
Prevailing Wages ??? 
Economic Influences on Pay ??? 
Product Markets ??? 
Labor Markets ??? 
DID YOU KNOW? 
Tech Workers Out-Earn Managers ??? 
Pay Level: Deciding What to Pay ??? 
HR HOW TO 
Gathering Wage Data at the BLS Web Site ??? 
Gathering Information about Market Pay ??? 
Employee Judgments about Pay 
Fairness ??? 
Judging Fairness ??? 
Communicating Fairness ??? 
Job Structure: Relative Value of Jobs ??? 
Pay Structure: Putting It All Together ??? 
Pay Rates ??? 
Pay Grades ??? 
Pay Ranges ??? 
Pay Differentials ??? 
Alternatives to Job-Based Pay ??? 
Pay Structure and Actual Pay ??? 
E-HRM 
Online Payroll Systems ??? 
Current Issues Involving Pay Structure ??? 
Pay during Military Duty ??? 
Pay for Executives ??? 
THINKING ETHICALLY 
Shedding Light on Executive Compensation ??? 
Summary ??? 
Key Terms ??? 
Review and Discussion Questions ??? 
BusinessWeek Case 
Wage Wars ??? 
Case: When Employees Are Called to 
Serve ??? 
IT?S A WRAP! ??? 
Notes ??? 
12 Recognizing Employee Contributions 
with Pay ??? 
Introduction ??? 
Incentive Pay ??? 
DID YOU KNOW? 
Most Companies Use Incentive Pay ??? 
Pay for Individual Performance ??? 
Piecework Rates ??? 
Standard Hour Plans ??? 
Merit Pay ??? 
Performance Bonuses ??? 
Sales Commissions ??? 
Pay for Group Performance ??? 
Gainsharing ??? 
Group Bonuses and Team Awards ??? 
Pay for Organizational Performance ??? 
HR OOPS! 
Too Much Risk, Too Little Reward ??? 
HR HOW TO 
Motivating with a Profit-Sharing Plan ??? 
Profit Sharing ??? 
Stock Ownership ??? 
BEST PRACTICES 
Van Meter Industrial?s Employees Act Like 
Owners ??? 
Balanced Scorecard ??? 
Processes That Make Incentives Work ??? 
Participation in Decisions ??? 
Communication ??? 
E-HRM 
Financial Education Online ??? 
Incentive Pay for Executives ??? 
Performance Measures for Executives ??? 
Ethical Issues ??? 
THINKING ETHICALLY 
Can Employee Stock Ownership Shape 
Values? ??? 
Summary ??? 
Key Terms ??? 
Review and Discussion Questions ??? 
BusinessWeek Case 
The Billion-Dollar Losers ??? 
Case: Xcel Energy Pays for Employees Who 
Excel ??? 
IT?S A WRAP! ??? 
Notes ??? 
13 Providing Employee Benefits ??? 
Introduction ??? 
The Role of Employee Benefits ??? 
HR OOPS! 
Thankless Employees ??? 
Benefits Required by Law ??? 
Social Security ??? 
Unemployment Insurance ??? 
Workers? Compensation ??? 
Unpaid Family and Medical Leave ??? 
Optional Benefits Programs ??? 
Paid Leave ??? 
DID YOU KNOW? 
U.S. Workers Take Short Vacations ??? 
Group Insurance ??? 
BEST PRACTICES 
Wellness Matters at Worthington 
Industries ??? 
Retirement Plans ??? 
?Family-Friendly? Benefits ??? 
Other Benefits ??? 
Selecting Employee Benefits ??? 
The Organization?s Objectives ??? 
Employees? Expectations and Values ??? 
Benefits? Costs ??? 
HR HOW TO 
Controlling the Cost of Health Benefits ??? 
Legal Requirements for Employee 
Benefits ??? 
Tax Treatment of Benefits ??? 
Antidiscrimination Laws ??? 
Accounting Requirements ??? 
Communicating Benefits to 
Employees ??? 
E-HRM 
Communicating Benefits Online ??? 
THINKING ETHICALLY 
Should Health Insurance Pay for Birth 
Control? ??? 
Summary ??? 
Key Terms ??? 
Review and Discussion Questions ??? 
BusinessWeek Case 
You?ve Got Dependents? Prove It ??? 
Case: Wal-Mart Expands Health 
Benefits ??? 
IT?S A WRAP! ??? 
Notes ??? 
PART 5 
Meeting Other HR Goals ??? 
14 Collective Bargaining and Labor 
Relations ??? 
Introduction ??? 
Role of Unions and Labor Relations ??? 
National and International Unions ??? 
Local Unions ??? 
Trends in Union Membership ??? 
DID YOU KNOW? 
Many Union Workers Hold Government 
Jobs ??? 
Unions in Government ??? 
Impact of Unions on Company 
Performance ??? 
Goals of Each Group ??? 
Goals of Management ??? 
Goals of Labor Unions ??? 
Goals of Society ??? 
Laws and Regulations Affecting Labor 
Relations ??? 
National Labor Relations Act (NLRA) ??? 
HR HOW TO 
Avoiding Unfair Labor Practices ??? 
Laws Amending the NLRA ??? 
National Labor Relations Board 
(NLRB) ??? 
HR OOPS! 
Thou Shalt Not Threaten ??? 
Union Organizing ??? 
The Process of Organizing ??? 
Management Strategies ??? 
Union Strategies ??? 
Decertifying a Union ??? 
Collective Bargaining ??? 
Bargaining over New Contracts ??? 
When Bargaining Breaks Down ??? 
Contract Administration ??? 
Labor-Management Cooperation ??? 
BEST PRACTICES 
Union Cooperation Helps Spirit Aero Systems 
Soan ??? 
THINKING ETHICALLY 
Company Reputations on the Line ??? 
Summary ??? 
Key Terms ??? 
Review and Discussion Questions ??? 
BusinessWeek Case 
A Comeback for the UAW? ??? 
Case: Union Baristas at Starbucks? ??? 
IT?S A WRAP! ??? 
Notes ??? 
15 Managing Human Resources Globally ??? 
Introduction ??? 
HRM in a Global Environment ??? 
Employees in an International Workforce ??? 
Employers in the Global Marketplace ??? 
E-HRM 
Online Tools the Lubricant in IBM?s Global 
Machine ??? 
Factors Affecting HRM in International 
Markets ??? 
Culture ??? 
HR OOPS! 
Dressed for Success or a Cultural Mess? ??? 
BEST PRACTICES 
GlobalEnglish Corporation Teaches More than 
Vocabulary ??? 
Education and Skill Levels ??? 
Economic System ??? 
Political-Legal System ??? 
Human Resource Planning in a Global 
Economy ??? 
Selecting Employees in a Global Labor 
Market ??? 
Training and Developing a Global Workforce ??? 
Training Programs for an International 
Workforce ??? 
HR HOW TO 
Delivering Training in Other Countries ??? 
Cross-Cultural Preparation ??? 
Global Employee Development ??? 
Performance Management across National 
Boundaries ??? 
Compensating an International Workforce ??? 
Pay Structure ??? 
Incentive Pay ??? 
Employee Benefits ??? 
International Labor Relations ??? 
Managing Expatriates ??? 
Selecting Expatriate Managers ??? 
Preparing Expatriates ??? 
Managing Expatriates? Performance ??? 
Compensating Expatriates ??? 
DID YOU KNOW? 
Moscow and London Top Priciest 
Cities ??? 
Helping Expatriates Return Home ??? 
THINKING ETHICALLY 
Carrying Ethics Standards Abroad ??? 
Summary ??? 
Key Terms ??? 
Review and Discussion Questions ??? 
BusinessWeek Case 
From Georgia to Tanzania ??? 
Case: Culture Clashes Make Change Difficult 
at SAP ??? 
IT?S A WRAP! ??? 
Notes ??? 
16 Creating and Maintaining High-
Performance Organizations ??? 
Introduction ??? 
High-Performance Work Systems ??? 
Elements of a High-Performance Work 
System ??? 
Outcomes of a High-Performance Work 
System ??? 
Conditions That Contribute to High 
Performance ??? 
Teamwork and Empowerment ??? 
Knowledge Sharing ??? 
HR OOPS! 
Losing Retirees? Knowledge ??? 
Job Satisfaction ??? 
DID YOU KNOW? 
Employees Equally Satisfied at Best Government 
Agencies, Average Business ??? 
Ethics ??? 
HRM?s Contribution to High 
Performance ??? 
BEST PRACTICES 
ConAgra Foods? High Performance in a Tough 
Industry ??? 
Job Design ??? 
Recruitment and Selection ??? 
Training and Development ??? 
Performance Management ??? 
HR HOW TO 
Creating Useful Performance Measures and 
Standards ??? 
Compensation ??? 
HRM Technology ??? 
E-HRM 
Human Capital Management Systems ??? 
Effectiveness of Human Resource 
Management ??? 
Human Resource Management Audits ??? 
Analyzing the Effect of HRM Programs ??? 
THINKING ETHICALLY 
Can HRM Build an Ethical Culture? 
Summary ??? 
Key Terms ??? 
Review and Discussion Questions ??? 
BusinessWeek Case 
Customer Service Champs ??? 
Case: Can Reell Precision Manufacturing Be a 
High Performer Again? ??? 
Notes ??? 
Glossary ??? 
Photo Credits ??? 
Name and Company Index ??? 
Subject Index ??? 

Library of Congress Subject Headings for this publication:

Personnel management.