Bibliographic record and links to related information available from the Library of Congress catalog.
Note: Contents data are machine generated based on pre-publication provided by the publisher. Contents may have variations from the printed book or be incomplete or contain other coding.
Contents Preface Chapter 1 ? The Necessity of Intercultural Communication The Need for Intercultural Communication Benefits of Intercultural Communication Diversity in the United States Human Communication The Nature of Human Communication The Nature of Culture A Contextual Model of Intercultural Communication Intercultural Communication and Uncertainty Intercultural Communication Apprehension Fundamental Assumptions About Intercultural Communication Chapter Summary ? Discussion Questions ? Glossary of Terms ? References Chapter 2 ? The Cultural Context Individualism-Collectivism Individualism Collectivism Individualism Versus Collectivism? So, Who?s an Individualist and Who?s a Collectivist? An Intercultural Conversation: Individualistic and Collectivistic Cultures Patterns of Individualism and Collectivism Across the United States Communication Consequences of Individualism-Collectivism Vertical and Horizontal Individualism and Collectivism Measuring Individualism-Collectivism The Pancultural Self High- and Low-Context Communication Characteristics of High- and Low-Context Cultures Communication Consequences of Low- and High-Context Cultural Orientations An Intercultural Conversation: High- and Low-Context Cultures Assessing High- and Low-Context Communication Value Orientations Hsu?s Postulates of Basic American Values Schwartz?s Universal Values Kluckhohn and Strodbeck?s Value Orientations Power Distance Measuring Power Distance Communication and Power Distance An Intercultural Conversation: Large and Small Power Distance Cultures Uncertainty Avoidance A Theory of Uncertainty Orientation An Intercultural Conversation: Weak and Strong Uncertainty Avoidance Chapter Summary ? Discussion Questions ? Glossary of Terms ? References Chapter 3 ? The Microcultural Context Microcultural Group Status Muted Microcultural Groups Microcultures in the United States Hispanics/Latinos African-Americans The Amish The Hmong Arab-Americans Chapter Summary ? Discussion Questions ? Glossary of Terms ? References Chapter 4 ? The Environmental Context Environments and Information Load Culture and the Natural Environment World Views of the Natural Environment Culture and Natural Disasters The Built Environment Cross-Cultural Comparisons of Housing Japanese Housing American Navajo Housing Housing of the Marakwet of Kenya Privacy Assessing Dimensions of Privacy Perceptions of Privacy in the United States Cross-Cultural Variations on Privacy Monochronic Versus Polychronic Time Orientation Consequences of Monochronic and Polychronic Orientations An Intercultural Conversation: Monochronic and Polychronic Cultures Chapter Summary ? Discussion Questions ? Glossary of Terms ? References Chapter 5 ? The Perceptual Context Culture and Cognition A Model of Human Information Processing Cross-Cultural Differences in Sensation and Perception Cross-Cultural Differences in Memory and Retrieval Categorization and Mental Economy Stereotyping Racial and Ethnic Stereotypes American Stereotypes Stereotypes and Expectations An Intercultural Conversation: Stereotyping Ethnocentrism A Contemporary Conceptualization of Ethnocentrism Ethnocentrism, Intercultural Communication, and Interpersonal Perception Ethnocentrism and Communication in the Workplace Ethnocentrism and Racism Chapter Summary ? Discussion Questions ? Glossary of Terms ? References Chapter 6 ? The Socio-Relational Context Dimensions of Group Variability Membership and Nonmembership Groups Ingroups and Outgroups Reference Groups Role Relationships An Intercultural Conversation: Student/Teacher Role Positions Role Differentiation and Stratification An Intercultural Conversation: Cross-Cultural Role Positions Family Groups Sex and Gender Groups Gender Stereotypes Sex and Gender Roles Across Cultures Morocco Japan India Saudi Arabia Egypt China Mexico Chapter Summary ? Discussion Questions ? Glossary of Terms ? References Chapter 7 ? The Verbal Code The Relationship Between Language and Culture Sapir-Whorf Hypothesis The Structure of Human Language Sounds and Symbols Syntax and Universal Grammar Universals of Language Generative Grammar Elaborated and Restricted Codes Cross-Cultural Communication Styles Direct-Indirect An Intercultural Conversation: Direct and Indirect Speaking Elaborate, Exacting, and Succinct Styles Personal and Contextual Style An Intercultural Conversation: Personal and Contextual Styles Instrumental and Affective Style An Intercultural Conversation: Instrumental and Affective Speaking Language and Ethnic Identity Do You Speak American? Chapter Summary ? Discussion Questions ? Glossary of Terms ? References Chapter 8 ?The Nonverbal Code Definitions of Nonverbal Communication The Relationship Between Verbal and Nonverbal Codes Formal Versus Informal Code Systems Channels of Nonverbal Communication Kinesics Paralanguage Proxemics Haptics Olfactics Physical Appearance and Dress Chronemics Nonverbal Communication and Dimensions of Cultural Variability Individualism-Collectivism Power Distance High and Low Context Nonverbal Expectancy Violations Theory Cultural Contexts and Nonverbal Expectancies An Intercultural Conversation: Violation of Nonverbal Expectancies Chapter Summary ? Discussion Questions ? Glossary of Terms ? References Chapter 9 ? Developing Intercultural Relationships Communication and Uncertainty Anxiety Uncertainty Management (AUM) Theory of Effective Communication Uncertainty Reduction and Intercultural Communication Apprehension An Intercultural Conversation: Uncertainty Reduction and Sociocommunicative Style Assessing Sociocommunicative Orientation/Style Empathy and Similarity in Relationship Development Empathy Similarity Perceptions of Relational Intimacy Across Cultures Eastern and Western Cultures and Relationships Marital Relationships Intercultural and Interracial Marriages Mate Selection and Desirability Across Cultures Chapter Summary ? Discussion Questions ? Glossary of Terms ? References Chapter 10 ? Intercultural Conflict Definitions of Intercultural Conflict A Model of Intercultural Conflict An Intercultural Conversation: Kim?s Model of Intercultural Conflict The Concept of Face, Facework, and Communication Conflict Styles An Intercultural Conversation: Dominating and Third Party Conflict Styles Individualistic and Collectivistic Approaches to Conflict Conflict Resolution in High vs. Low Context Cultures Nonconfrontational Styles Preferred by High Context Cultures Chapter Summary ? Discussion Questions ? Glossary of Terms ? References Chapter 11 ? Intercultural Communication in Organizations Intercultural Management The Cultural Context An Intercultural Conversation: Clashing Cultural Concepts on the Job The Environmental Context The Perceptual Context The Socio-Relational Context Verbal and Nonverbal Codes An Intercultural Conversation: Misinterpretation of Common U.S. Phrases Intercultural Relations Japanese Management Practices German Management Practices Mexican Management Practices Commerce in the Middle East An Intercultural Conversation: Business Communication in the Middle East Chapter Summary ? Discussion Questions ? Glossary of Terms ? References Chapter 12 ? Acculturation, Culture Shock, and Intercultural Competence Acculturation Acculturative Stress A Model of Acculturation Modes of Acculturation Acculturation in the United States Culture Shock W Curve Models of Reentry Culture Shock Strategies for Managing Culture Shock Intercultural Communication Competence A Model of Intercultural Competence The Knowledge Component The Affective Component The Psychomotor Component Situational Features Chapter Summary ? Discussion Questions ? Glossary of Terms ? References Author Index Subject Index About the Author
Library of Congress Subject Headings for this publication: