Bibliographic record and links to related information available from the Library of Congress catalog.
Note: Contents data are machine generated based on pre-publication provided by the publisher. Contents may have variations from the printed book or be incomplete or contain other coding.
Table of Contents SECTION I. DENTAL PRACTICE ADMINISTRATION Chapter 1 - Introduction to the Dental Front Office Administrator Duties of the Dental Front Office Administrator Technology and the Dental Administrator Integrated Dental Practice Management Software Attitudes That Make a Successful Dental Front Office Administrator On the Job Now (Special Feature) Workplace Professionalism Professional Appearance Business Casual Inappropriate Clothing Dress Code Regulations Dressing for Your Position Professional Attitudes and Actions Office Politics and Diplomacy Interpersonal Skills Practice Pitfalls (Special Feature) Practice Pitfalls (Special Feature) On The Job Now (Special Feature) Pre-Vacation Work Planning Promotions Promotable Attitudes Practice Pitfalls (Special Feature) On the Job Now (Special Feature) Getting the Promotion Organizational Skills Stress and Time Management Stress Relievers On The Job Now (Special Feature) Detail Orientation Problem Solving On the Job Now (Special Feature) Practice Pitfall (Special Feature) Office Management Supervision of Staff General Supervision Direct Supervision Indirect Supervision State Dental Practice Act State Board of Dental Examiners Summary Assignments Questions for Review Exercise 1-1 Exercise 1-2 Exercise 1-3 Honors Certification(tm) Attitude Dress Acting Professionally Tardies and Absences Absences Excused absences Properly Completing Assignments Chapter 2 - Ethical, Legal, and Regulatory Issues and Responsibilities American Dental Association Code of Ethics Role of the American Dental Association State Dental Associations Practice Pitfall (Special Feature) On the Job Now (Special Feature) Employment Issues Fair Hiring Practices/AwDA Implications for the Dental Office Quality of Work Environment Harassment Employment Discrimination Hiring Personnel I-9 Forms W-4 Forms Retention of Employee Records Policies and Procedures Manual Employee Behavior Written Job Descriptions Provisional Employment Liability Insurance and Risk Management Types of Liability Insurance Directors and Officers General Business Liability Medical/Dental Professional Liability Medical/Dental Partnership of Corporation Liability Employment Practices Liability Workers Compensation Risk Management Practice Pitfall (Special Feature) Risk Management Strategies to Prevent Malpractice Negligence Standard of Care Abandonment Causes of Malpractice Practice Pitfall (Special Feature) When an Accident Happens or a Patient Complains On the Job Now (Special Feature) Legal Issues Legal Issues Pertaining to Privacy Guidelines HIPAA Practice Pitfall (Special Feature) Faxing Legal Issues Pertaining to Fraud Forms of Fraud Assessment of Liability Practice Pitfall (Special Feature) HIPAA, and Fraud & Abuse Embezzlement On the Job Now (Special Feature) Legal Damages Bad Faith Awards Subpoenas Subpoena Notification Dental Regulations and the Role of Government Agencies Occupational Safety and Health Administration (OSHA) Bloodborne Pathogens Standard (29 CFR 1910.1030) Hazard Communication (29 CFR 1910.1200) Ionizing Radiation (29 CFR 1910.1096) Exit Routes (29 CFR Subpart E 1910.35, 1910.36, 1910.37, and 1910.38 and 1910.39) Electrical (Subpart S-Electrical 29 CFR 1010.301 to 29 CFR1910.399) OSHA Poster The Centers for Disease Control and Prevention (CDC) The Environmental Protection Agency (EPA) The Food and Drug Administration (FDA) The Organization for Safety and Asepsis Procedures (OSAP) On the Job Now (Special Feature) The Safety Coordinator's Duties Radiation Safety Protection of the Operator and Patient Radiographs and Pregnant Patients Practice Pitfall (Special Feature) Summary Assignments Questions for Review Exercise 2-1 Exercise 2-2 Exercise 2-3 Honors Certification(tm) Chapter 3 - The Dental Office Team and Patient Relations Members of the Dental Team The Role of the Dentist The Role of the Dental Front Office Administrator The Role of the Dental Hygienist The Role of the Chairside Dental Assistant The Role of the Expanded Duty Dental Assistant/Expanded Functions Dental Assistant The Role of the Dental Laboratory Technician The Role of the Infection Control Coordinator The Role of the Dental Supply and Dental Service Representatives Dental Specialties On The Job Now (Special Feature) Specialists' Payments Licensure, Registration, and Certification Team Management Concepts Team Meetings and Morning Huddles Morning Huddle Team Meetings Practice Pitfalls (Special Feature) Patient Relations First Impressions and Image Ways to Make a Good First Impression Characteristics of Patient Relations Cultural Sensitivity Practice Pitfalls (Special Feature) On The Job Now (Special Feature) Patient Relations Job Functions Patient Psychology Identifying the Phobic Patient Assessing Patient Anxiety Strategies to Reduce Anxiety in Patients Actions to Avoid Practice Pitfalls (Special Feature) The Art of Listening Listening With Empathy Irate or Angry Patients Problem Resolution Greet the Patient Acknowledge the Problem On The Job Now (Special Feature) Question the Patient Verify the Information Counsel the Patient Close the Conversation On The Job Now (Special Feature) The Hierarchy of a Dental Practice Dentists/Practitioners Dental Administrators Dental Assistants and Dental Hygienists Dental Billers and Receptionists Summary Assignments Questions for Review Exercise 3-1 Exercise 3-2 Exercise 3-3 Honors Certification(tm) Chapter 4 - Technology and the Dental Office Office Machines Telephone Systems The Facsimile Machine The Copy Machine Collating Reduction/Enlargement Other Machines Office Machine Symbols Telephone Techniques Answer Promptly Identify Yourself Be Friendly Returning To the Line Transferring Calls Closing the Call Practice Pitfalls (Special Feature) Telephone Calls Handling Unwanted Callers Dealing With Sales People Computer Basics The Computer The Monitor The Keyboard On The Job Now (Special Feature) Keyboard Angle Adjustment Typewriter Keypad with Control Keys Numeric Keypad Editing and Cursor Control Keys Function Keys Three Status Lights Practice Pitfalls (Special Feature) Computer Terms Practice Pitfalls (Special Feature) E-mail Protocol E-Mail Etiquette and Guidelines Practice Pitfalls (Special Feature) E-Mail Policy Information and Communication Technology Devices Mobile Phones and Personal Digital Assistants Information Technology Devices Calculator Basics Key Descriptions On The Job Now (Special Feature) Printer Tape Symbols On The Job Now (Special Feature) Modern Technology for the Dental Practice Intraoral Cameras Computer Systems Integration Practice Management Software Patient Education/Relaxation Systems Digital Radiography Digital Radiography Storage Summary Assignments Questions for Review Exercise 4-1 Exercise 4-2 Exercise 4-3 Exercise 4-4 Exercise 4-5 Exercise 4-6 Exercise 4-7 Honors Certification(tm) Telephone Techniques Calculator Basics SECTION II. GENERAL OFFICE PROCEDURES Chapter 5 - Basic Administrative Functions and Printed Communication Advertising and Marketing Patient Referrals Inquiry Calls HMO/PPO Programs Practice Pitfalls (Special Feature) Ten Common Advertising Mistakes Brochures Practice Newsletter E-Mail Newsletters Postal Cards Posters Graphics Resource Binder On the Job Now (Special Feature) Mail Incoming Mail Signing for Mail Returned Mailings Outgoing Mail Special Shipping Services On the Job Now (Special Feature) Tickler Files Ordering Supplies Managing Dental Supply Inventory Types of Dental Supplies and Equipment Practice Pitfall (Special Feature) Supply Inventory Basic Supply Ordering Guidelines Making Sure the Supply Order Is Complete On the Job Now (Special Feature) Written Communications Letter Writing Language Tone Voice Parts of a Business Letter Heading Inside Address Salutation Body Complimentary Close Signature Enclosures On the Job Now (Special Feature) Wordiness Practice Pitfalls (Special Feature) Content Structure Clarity and Coherence Grammar, Sentence Structure, and Paragraphs Practice Pitfalls (Special Feature) Correspondence Containing Negative Content Proofreading (H1) Practice Pitfalls (Special Feature) Format of the Letter Legend: Legend: Legend: Practice Pitfalls (Special Feature) Business Letter Envelope Components Practice Pitfalls (Special Feature) Memos Memo Format The Header The Body Postal Abbreviations Summary Assignments Questions for Review Exercise 5-1 Exercise 5-2 Exercise 5-3 Exercise 5-4 Exercise 5-5 Honors Certification(tm) Incoming Mail Outgoing Mail Ordering Supplies Letters Memos Address Abbreviations SECTION III. MANAGING THE DENTAL FRONT OFFICE Chapter 6 - Dental Front Office Management Opening and Closing the Office Reception Area Amenities Creating a Comfortable Atmosphere Organizers and Signs Magazines Cleanliness Other Things to Consider General Appointment Setting Scheduling Patient Appointments Scheduling for Productivity Time Allotment for Appointment Scheduling Blocking Out Time in the Appointment Book Scheduling Emergency Appointments The Daily Schedule Practice Pitfall (Special Feature) Welcoming Patients as Guests Greeting the Patient Patient Check-In Assisting the Patient with Necessary Forms Patients' Rights Explaining Procedures to the Patient Handling Late Patients Broken Appointments Rescheduling for Broken Appointments Practice Pitfall (Special Feature) Cancellations Maintaining a Patient Call List Establishing Patient Status Patients' First Visit First Visit Forms Treatment for Accidents Subsequent Visit Insurance and Information Verification Updating Medical History Insurance Verification On the Job Now (Special Feature) The Patient Chart Established Patients Periodic Chart Updates End of Appointment Procedures Collecting the Patient Portion of Payment Practice Pitfall (Special Feature) On the Job Now (Special Feature) Issuing a Receipt Delayed Appointment Scheduling Follow-up Appointment Scheduling Appointment Cards Specialist Referrals Giveaway Items Patient Follow-Up and Recare System Patient Follow-up Calls Confirming Appointments Recare System Keeping Track of the Recare Patient Types of Confirmation or Recare Alerts Practice Pitfall (Special Feature) Record Transfers Sending Out Prostheses Receipt of Prostheses Dental Office Emergencies Recognizing an Emergency Symptoms of an Anxiety Attack Contacting Emergency Services How to React During an Emergency Minor Emergencies Needle-stick Injury Accident Management On the Job Now (Special Feature) Providing Emergency Treatment Cardio-Pulmonary Resuscitation (CPR) Automated External Defibrillators (AED) Positive Pressure Oxygen Practice Pitfall (Special Feature) Emergency Preparedness Drills Active Drills Inactive Drills Policies and Procedures Reporting Suspected Child Abuse Signs and Types Child Abuse Prevent Abuse and Neglect through Dental Awareness (PANDA) Reporting and Documenting Procedures Summary Assignments Questions for Review Exercise 6-1 Exercise 6 - 2 Exercise 6 - 3 Exercise 6 - 4 Honors Certification(tm) Chapter 7 - Dental Terminology and Anatomy of the Oral Cavity Dental Terminology On the Job Now (Special Feature) Anatomy of the Oral Cavity Saliva and Salivary Glands The Palates The Tongue Papillae The Gingivae On the Job Now (Special Feature) The Jaw Diseases of the Oral Cavity The Teeth Teeth Numbering and Notation Systems Universal Numbering System Palmer's Notation System International Standards Organization/FDI Notation System Division of the Sections of the Mouth The Structure of the Teeth Surfaces of the Teeth On the Job Now (Special Feature) On the Job Now (Special Feature) On the Job Now (Special Feature) On the Job Now (Special Feature) Growth and Development of Teeth Diseases of the Teeth Orthodontia Conditions Corrected By Orthodontia Orthodontic Appliances (Braces) On the Job Now (Special Feature) Summary Assignments Questions for Review Exercise 7-1 Exercise 7-2 Exercise 7-3 Exercise 7-4 Exercise 7-5 Exercise 7-6 Honors Certification( Chapter 8 -Dental Chart Documentation The Dental Chart Practice Pitfalls (Special Feature) Emergency Patients Radiographs On The Job Now (Special Feature) Dental Charting Types of Dental Charting Techniques Anatomic System Geometric System Charting Abbreviations Color Coding Dental Charts Common Charting Symbols On The Job Now (Special Feature) Manual Charting Computer-Assisted Charting Voice-activated Computer-assisted Charting Semi-Automated Examination Instruments Electronic Probe Dental Charting Rules Chart Documentation of Patient Notifications Failing to Keep an Appointment Leaving a Facility Against Medical Advice Refusal to Follow Treatment Patient Terminates Treatment Dentist Terminates Treatment Summary Assignments Questions for Review Exercise 8 - 1 Exercise 8 - 2 Exercise 8-3 Honors Certification( Chapter 9 - Dental Office Forms Patient Information Forms Registration Form Child Dental Medical History Form Dental History Form ASA Physical Status Classification System Medical History Form Medical History Update Form Acknowledgement of Receipt of Privacy Practices Notice Notice of Privacy Practices Examination Forms Clinical Examination Form Dental Examination Form Recall Examination Form Periodontal Screening Examination Form Progress Notes Form Treatment Plan Form Children's Clinical Examination Form Infant-Toddler Examination Form Children's Recall Examination Form Periodontal Examination Form Occlusal and Soft Tissue Examination Form Periodontal Recall Examination Form Organizational Forms Problem / Priority List Correspondence Log Form Treatment Schedule Appointments Necessary Form Legal and Financial Forms Financial Arrangement Forms Signature on File Form On the Job Now Consent Forms Consent to Anesthesia Form Consent to Dental Treatment Form Consent for the Use of Restraint(s) Form Informed Refusal Form Summary Assignments Questions for Review Exercise 9-1 Exercise 9-2 Honors Certification(tm) Chapter 10 - Clinical Records Management Filing the Chart Alphabetical Filing Filing Safety Rules Active Files Inactive Files Recare Program Reviewing Patient Files Filing Records Alphabetical Filing Numeric Filing Numerical Listings By Provider Categorization or Subject Filing Chronological Filing Geographic Filing Stacked Filing Systems Lost Documents On The Job Now (Special Feature) Practice Pitfalls (Special Feature) Types of Patient Records Clinical Financial Responsibility Informed Consent Medical/Dental Health History Ownership of Patient Records Transfer of Patient Records Computerized Files Electronic Dental Charting On The Job Now (Special Feature) Setting up Yearly Records Retention and Maintenance of Dental Records Storing Dental Records Maintenance of Records Purging Dental Records Practice Pitfalls (Special Feature) On The Job Now (Special Feature) Disaster Planning and Recovery Summary Assignments Questions for Review Exercise 10-1 Exercise 10-2 Exercise 10-3 Exercise 10-4 Exercise 10-5 Exercise 10-6 Honors Certification( Filing Stacked Filing SECTION IV. DENTAL INSURANCE PROGRAMS, CODING, AND BILLING Chapter 11 - Dental Reference Books and Insurance Contract Interpretation Reference Books CDT ICD-9-CM CPT(r) /RVS Physicians' Desk Reference Prescriptions Parts of a Pharmaceutical Prescription The Dental Laboratory Prescription HCPCS Understanding Dental Contracts Definitions Covered Expenses Coinsurance and Copayments Deductible Extension of Benefits Usual, Customary, and Reasonable (UCR) Types of Dental Plans Basic Plans Scheduled Dental Plans Integrated Dental Plans Nonintegrated Dental Plans Preferred Provider Organizations Health Maintenance Organizations On the Job Now (Special Feature) General Plan Guidelines Is Treatment Covered or Excluded? Is Treatment Appropriate for the Condition? Are Services and Supplies of Acceptable Quality? What is the Benefit Level? What Treatment Is Required? Prosthetics Initial Installation Alternative Benefit Plans Plans Without an Alternate Benefit Provision Replacement Provisions Office Visits On the Job Now (Special Feature) Cost Containment Predetermination Practice Pitfalls (Special Feature) Incentive Plans Variable Coinsurance Annual Maximums Frequency Limitations Waiting Period Exclusions Second Dental Opinion Coordination of Benefits On the Job Now (Special Feature) Major Medical Coverage for Dental Procedures Dental Accidents Insurance Carrier Directories On the Job Now (Special Feature) Temporary Restorations Radiograph Films Orthodontic Radiographs Anesthesia Sedative Restorations Cosmetic Services Unspecified and By Report Procedures Coverage for TMJ Appliances Appliance Claim Submission Summary Assignments Questions for Review Exercise 11-1 Exercise 11-2 Exercise 11-3 Exercise 11-4 Exercise 11-5 Exercise 11-6 Honors Certification( Chapter 12 - Dental Services and Coding Dental Treatment Required Coding Materials Dental Coding Using the CDT Manual Diagnostic Services Clinical Oral Evaluations (D0120-D0180) The Case Presentation Radiographs (D0210-D0363) Tests, Oral Pathology Laboratory, and Other Services (D0415-D0999) Preventive Services Dental Prophylaxis (D1110-D1120) Topical Fluoride Treatment (D1203-D1206) Other Preventive Services (D1310-D1351) Space Maintenance (D1510-D1555) Restorative Services Restorations (Fillings) (D2140-D2430) Inlays and Onlays (D2510-D2664) Crowns (D2710-D2799) Other Restorative Services (D2910-D2999) On the Job Now (Special Feature) Endodontics Pulp Capping and Pulpotomy (D3110-D3221) Root Canal Therapy (D3230-D3348) Apexification (D3351-D3353) Apicoectomy/Periradicular Services (D3410-D3470) Other Endodontic Procedures (D3910-D3999) On the Job Now (Special Feature) Periodontic Services Surgical Services (D4210-D4276) Non-Surgical Periodontal Services (D4320-D4381) Description of Case Patterns Other Periodontic Services (D4910-D4999) Prosthodontic Services (Removable) Complete Dentures (D5110-D5140) Partial Dentures (D5211-D5281) Adjustments to Dentures (D5410-D5422) Repairs to Dentures (D5510-D5671) Denture Rebase Procedures (D5710-D5721) Denture Relining Procedures (D5730-D5761) Interim Prosthesis and Other Services (D5810-D5899) Maxillofacial Prosthetics Extraoral Prostheses (D5911-D5929) Intraoral Prostheses (D5931-D5999) Acquired Defects Congenital Defects Implant Services Implant Supported Prosthetics and Other Implant Services (D6010-D6199) Prosthodontic Services (Fixed) Fixed Partial Denture Pontics (D6205-D6253) Fixed Partial Denture Retainers-Inlays/Onlays and Crowns (D6545-D6793) Other Fixed Partial Denture Services (D6920-D6999) On the Job Now (Special Feature) Oral and Maxillofacial Surgery Extractions (D7111-D7140) Surgical Extractions (D7210-D7250) Other Surgical Procedures (D7260-D7294) Alveoloplasty and Vestibuloplasty (D7310-D7350) Surgical Excision of Soft Tissue Lesions (D7410-D7465) Surgical Excision of Intra-Osseous Lesions (D7440-D7461) Excision of Bone Tissue (D7471-D7490) Surgical Incision (D7510-D7560) Orthodontic Services Comprehensive Orthodontic Treatment (D8070-D8090) Minor Treatment to Control Harmful Habits (D8210-D8220) Adjunctive General Services Unclassified Treatment (D9110-D9120) Anesthesia (D9210-D9248) Professional Consultation (D9310) Professional Visits (D9410-D9450) Drugs (D9610-D9630) Miscellaneous Services (D9910-D9999) On the Job Now (Special Feature) ICD-9-CM, CPT(r), AND HCPCS CODES RELATED TO DENTAL SERVICES The Dental Record and Dental Service Coding ICD-9-CM Coding for Dental Services ICD-9-CM Volume 1 V-Codes ICD-9-CM Volume 2 Third-Digit Codes Fourth-Digit Codes Fifth-Digit Codes Coding Neoplasms CPT(r) Coding for Dental Services Unlisted Service Codes Symbols in the CPT(r) Manual Identifying Deleted Codes Indented Procedures and Semicolons in CPT(r) Coding CPT(r) Index CPT(r) and ICD-9-CM Codes Must Correspond Modifiers Evaluation and Management Codes HCPCS Codes On the Job Now (Special Feature) Summary Assignments Questions for Review Exercise 12-1 Exercise 12-2 Exercise 12-3 Honors Certification( Chapter 13 - Dental Billing and the Dental Claim Form The ADA Dental Claim Form Dental Patient Claim Form 1500 Health Insurance Claim Form On the Job Now (Special Feature) Pretreatment Reviews Claim Analysis Eligibility Other Insurance Order of Benefit Determination On the Job Now (Special Feature) Provider Authority Coverage of Services Evaluating the Services Billing for Services National Provider Identifier Delayed Billing Authorization to Release Information Fraudulent Dental Claims Incomplete Data Master List Determining the Proper Billing Amount Network Provider Limits Collecting the Patient Portion Practice Pitfalls (Special Feature) On the Job Now (Special Feature) Workers' Compensation Billing Tips Special Services Claims Submission Process Submission Time Limits Claim Attachments Optical Scanning Guidelines Practice Pitfalls (Special Feature) Electronic Claims Submission Practice Pitfalls (Special Feature) Billing Reports Transaction Reports Acknowledgment Reports Insurance Claims Register Claims Register Prompt Payment Laws Tracer Claims/Delinquent Claims Denied Claims Practice Pitfalls (Special Feature) Resubmission of Claims Adjusted Claims Claims Requiring Coordination of Benefits Review and Appeals Balance Billing Patients for Downcoded or Denied Claims State Insurance Commissioner Practice Pitfalls (Special Feature) Summary Assignments Questions for Review Exercise 13-1 Exercise 13-2 Exercise 13-3 Exercise 13-4 Honors Certification( SECTION V. FINANCES AND ACCOUNTING Chapter 14 - Dental Practice Accounts Receivable Patient Accounting Accounts Receivable/Payable Accounts Receivable Computerized and Manual Patient Accounting Systems Patient Ledger Card/Statement of Account Insurance Payments Understanding an EOB On The Job Now (Special Feature) Posting Payments Electronic Funds Transfer and Automatic Payment Systems Balance Billing Patient Statements Follow-Ups Insurance Tracer On The Job Now (Special Feature) Collections Collections Procedures Payment Plans Truth in Lending Form Payment Schedule Form Tracing a Skip Bankruptcy Small Claims Court Practice Accounting Petty Cash Reconciling Petty Cash Making Change Taking Money Out Of Petty Cash Reimbursing Petty Cash The Day Sheet/Daily Journal Office Reports Accounting Control Summary Cumulative Trial Balance Patient Aging Report Summary Assignments Questions for Review Exercise 14-1 Exercise 14-2 Exercise 14-3 Exercise 14-4 Honors Certification(tm) Chapter 15 - Accounts Payable and Financial Records Management Accounts Payable Understanding Overhead Costs Fixed Expenses Variable Expenses Categories of Practice Expenses Bank Deposits The Deposit Slip/Ticket Before the Deposit Double-Check the Deposit Receipt On The Job Now (Special Feature) When an Invoice Arrives Electronic Invoices Employer Identification Number Verification of Invoices Payment of Invoices Components of A Check Steps To Writing A Check Practice Pitfalls (Special Feature) On The Job Now (Special Feature) Check Documentation for Verification Purposes Checking Accounts Managing a Checking Account On The Job Now (Special Feature) Keep Detailed Records Bank Reconciliation On The Job Now (Special Feature) If the Bank Reconciliation Does Not Balance Tax Returns Payroll Administration Manual Payroll Computerized Payroll External Payroll Service Processing Payroll Employee Salary and Benefits Overall Payroll Process Annual Business Tax Return Quarterly Returns Financial Statements The General Ledger End of the Year Reporting Wage and Tax Statements Form 1099 Summary Assignments Questions for Review Exercise 15-1 Exercise 15-2 Exercise 15-3 Exercise 15-4 Honors Certification(tm) SECTION VI. SECURING EMPLOYMENT Chapter 16 - Employment Skills and Job Search Strategies Employment Skills Professional Certification Job Search Strategies Job Search Objectives Uniqueness Target Audience Build Your Database Temporary Employment The Résumé A First-Class Résumé The Basics Professional Services Edit and Proofread What to Avoid on a Résumé Words to Use in Your Résumé Practice Pitfalls (Special Feature) On The Job Now (Special Feature) The Cover Letter Letter Writing Do Nots Marketing Yourself The Job Interview Dress The Application Interviewing The First Four Seconds The Next Five Minutes The Main Portion The End or Closing Practice Pitfalls (Special Feature) Interview Questions Asking Questions at the Interview Closing the Interview The Follow-up/Thank You Letter On The Job Now (Special Feature) Getting Paid What You Are Worth Summary Assignments Questions for Review Exercise 16-1 Exercise 16-2 Exercise 16-3 Honors Certification(tm) Résumé and Cover Letter Interview SECTION VII. GLOSSARY AND APPENDICES Glossary Appendix A Patient Data Table Provider Data Table Ball Insurance Carriers/Blue Corporation Contract Winter Insurance Company/White Corporation Contract Rover Insurers, Inc. /Red Corporation Contract Summer Insurance Company/Rocky Corporation Contract Order of Benefit Determination State Abbreviations Other Address Abbreviations Appendix B Patient Information Sheet Insurance Coverage Form Transfer Log Registration Form Acknowledgement of Receipt of Privacy Practices Notice Signature on File Form Release of Information Form ADA Dental Claim Form Dental Patient Claim Form Superbill/Charge Slip Insurance Claims Register Patient Aging Report Day Sheet/Daily Journal Insurance Tracer Ledger Card/Statement of Account Deposit Slip/Ticket Patient Receipt Checks Sample Check Register Bank Reconciliation Worksheet Domestic Return Receipt Certified Mail Form Ground Tracking ID COD Prepaid COD Airbill COD Shipper Receipt Ground Tracking ID Prepaid Airbill Stationery Provider Envelope Appendix C ADA Dental Claim Form Matrix ADA Dental Claim Form 1500 Health Insurance Claim Form Matrix
Library of Congress Subject Headings for this publication:
Dental front office manager -- Examinations, questions, etc.
Dental front office manager -- Vocational guidance.
Dental offices -- Management.
Practice Management, Dental.
Accounting -- methods.
Dental Offices -- organization & administration.
Forms and Records Control -- methods.
Personnel Management -- methods.