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Contents Foreword by William K. Atkinson, PhD Preface Chapter 1 Strategic Human Resources Management Myron D. Fottler, PhD Chapter 2 Healthcare Workforce Planning Thomas C. Ricketts, III, PhD Chapter 3 Globalization and the Healthcare Workforce Leah Masselink Chapter 4 Healthcare Professionals Kenneth R. White, PhD, FACHE; Dolores G. Clement, PhD, FACHE; and Kristie G. Stover, PhD Chapter 5 The Legal Environment of Human Resources Management Beverly L. Rubin, JD, and Bruce J. Fried, PhD Chapter 6 Workforce Diversity Rupert M. Evans, Sr., DHA, FACHE Chapter 7 Job Analysis and Job Design Myron D. Fottler, PhD Chapter 8 Recruitment, Selection, and Retention Bruce J. Fried, PhD, and Michael Gates, PhD Chapter 9 Organizational Development and Training Rita Quinton, SPHR, MPA Chapter 10 Performance Management Bruce J. Fried, PhD Chapter 11 Compensation Practices, Planning, and Challenges Howard L. Smith, PhD; Bruce J. Fried, PhD; Derek van Amerongen, MD; and John D. Laughlin, MBA Chapter 12 Employee Benefits Dolores G. Clement, PhD, FACHE; Maria A. Curran, MA; and Sharon L. Jahn, MS, CEBS, CMS Chapter 13 Health Safety and Preparedness William Gentry Chapter 14 Managing with Organized Labor Donna Malvey, PhD Chapter 15 Nurse Workload, Staffing, and Measurement Cheryl B. Jones, PhD, RN, and George H. Pink, PhD Chapter 16 Human Resources Budgeting and Employee Productivity Eileen F. Hamby, DBA, MBA Chapter 17 Creating Customer-Focused Healthcare Organizations Through Human Resources Myron D. Fottler, PhD, and Robert C. Ford, PhD Chapter 18 Present Trends That Affect the Future of Human Resources Management and the Healthcare Workforce Bruce J. Fried, PhD, and Myron D. Fottler, PhD Integrative Cases Case 1 Reduction in Force at Sierra Veterans Affairs Medical Center Sarah Huth, MHA, and Sara Hofstetter, MHA Case 2 Management Challenges of a Customer Service Center Andy Garrard, MHA, and Heather Grant, MHA Case 3 Performance Feedback Now and Then Lee Ellis, MHA; Dawn Morrow, MBA, MHA; and Adia Bradley, MHA Index About the Editors About the Contributors
Library of Congress Subject Headings for this publication:
Health facilities -- Personnel management.
Personnel Management -- methods.