Table of contents for Business information systems : technology, development and management for the e-business / Paul Bocij, Andrew Greasley, Simon Hickie.

Bibliographic record and links to related information available from the Library of Congress catalog.

Note: Contents data are machine generated based on pre-publication provided by the publisher. Contents may have variations from the printed book or be incomplete or contain other coding.


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Brief contents
Preface xiii
Guided tour 000
Guided tour of the web site 000
Plan of the book xx
About the authors xxi
Acknowledgements xxii
Publisher's acknowledgements 000
Part 1 INTRODUCTION TO BUSINESS INFORMATION SYSTEMS	
Chapter 1	Basic concepts + understanding information 5
Chapter 2	Basic concepts + an introduction to business information 	systems 35
Chapter 3	Hardware 65
Chapter 4	Software 121
Chapter 5	Networks, telecommunications and the Internet 183
Chapter 6	Enterprise and functional BIS 231
Part 2 BUSINESS INFORMATION SYSTEMS DEVELOPMENT	
Chapter 7	An introduction to acquiring and developing BIS 279
Chapter 8	Initiating systems development 319
Chapter 9	BIS project management 343
Chapter 10	Systems analysis 373
Chapter 11	Systems design 417
Chapter 12	System build, implementation and maintenance: change management 465
Part 3 BUSINESS INFORMATION SYSTEMS MANAGEMENT	
Chapter 13	Information systems strategy 507
Chapter 14	Information systems management 537
Chapter 15	Managing information security 571
Chapter 16	End-user computing + providing end-user services 607
Chapter 17	Ethical, legal and moral constraints on information systems 633
Glossary 667
Index 696
Contents in detail
Preface xiii
Guided tour 000
Guided tour of the web site 000
Plan of the book xx
About the authors xxi
Acknowledgements xxii
Publisher's acknowledgements 000
Part 1
INTRODUCTION TO BUSINESS INFORMATION SYSTEMS
1 Basic concepts + understanding information 5
Learning outcomes / Management issues 5
Links to other chapters 4
Introduction 6
Data and information 6
Creating information 8
Qualities of information 11
Case study 1.1: Letters to the dead and other tales of data dereliction 14
The business environment 15
Managerial decision making 17
Case study 1.2: Supply chain: demand for more data has wide impact 22
Focus on knowledge management 26
Summary 29
Exercises 30
References / Further reading / Web links 32
2 Basic concepts + an introduction to business information systems 35
Learning outcomes / Management issues 35
Links to other chapters 34
Introduction 36
Introduction to systems 36
Different types of systems 41
Business information systems 42
Resources that support BIS 43
Categories of business information system 46
E-business systems 46
Enterprise systems 49
BIS and strategic advantage 50
Case study 2.1: Volvo Trucks' valuable early warning system 51
Mini case study: Capital One develops information leadership 57
Case study 2.2: Airport check-in: board your flight by mobile phone 57
Summary 58
Exercises 59
References / Further reading / Web links 62
3 Hardware 65
Learning outcomes / Management issues 65
Links to other chapters 64
Introduction 66
Components of a computer system 66
Major categories of computers 68
Types of microcomputers 71
Mini case study: Panalpina uses network computers to reduce costs 75
Input devices 75
Mini case study: Optical mark recognition 77
Mini case study: Technology learns to lend an ear 79
Case study 3.1: When systems converge but people don't 81
Mini case study: Video in the workplace: visual messages escape confines of the classroom 83
Selecting input devices 84
Output devices 86
Selecting output devices 89
Focus on printers 90
Storage devices 94
Selecting storage devices 102
Processors 103
Case study 3.2: Did IT work? How Wall Street is eradicating downtime 106
Other components of a personal computer 108
Focus on managing technological change 112
Summary 114
Exercises 115
References / Further reading / Web links 117
4 Software 121
Learning outcomes / Management issues 121
Links to other chapters 120
Introduction 122
Categories of software 122
Document production software 126
Case study 4.1: Cutting out paper speeds up the process 128
Graphics packages 132
Spreadsheets + office software for processing numerical information 133
Databases + software for storage and retrieval of information 138
Mini case study: How to get rid of 'devil customers' 147
Mini case study: Are modern analytics 'rewriting the rules of competition' 149
Management applications of productivity software 149
Multimedia software 152
Software for using the Internet 152
Mini case study: Unilever rolls out a fresh identity 168
Focus on software distribution models 169
Case study 4.2: Did IT work: putting Linux on desktops 172
Mini case study: Tailored software becomes key to Saas model's success 175
Summary 176
Exercises 178
References / Further reading / Web links 179
5 Networks, telecommunications and the Internet 183
Learning outcomes / Management issues 183
Links to other chapters 182
Introduction 184
Introduction to computer networks 184
Mini case study: Executives agree video conferencing gives an edge 187
Network components 188
Mini case study: Bluetooth proves naysayers wrong 197
Focus on RFID TAGS 198 
Case study 5.1: Finders keepers 199
The Internet 200
Mini case study: Wal-Mart expands '$4 drugs' promotion 204
Mini case study: Record labels rush to get in da ringtone club 204
Mini case study: Feeding eBay 205
Mini case study: Get control of your web site 208
Mini case study: Amex puts venues under the hammer 209
Focus on how the Internet works + Internet standards 210
Case study 5.2: The all-in-one thingumajig 215
Other wide-area networks 216
Focus on EDI 218
Smaller-scale networks 219
Mini case study: On the move with a Skype connection 222
Specifying and building networks 223
Summary 224
Exercises 225
References / Further reading / Web links 227
6 Enterprise and functional BIS 231
Learning outcomes / Management issues 231
Links to other chapters 230
Introduction 232
Enterprise systems 232
Mini case study: Did it work? Huge benefits from tidying up 234
Mini case study: Workforces complain of too little training 235
Mini case study: SMEs: how Oracle and SAP are moving down 'the tail' 236
Mini case study: The supply chains that could bind unsuspecting managers 241
Case study 6.1: IT near its limits in satisfying customers 242
Mini case study: Lloyds TSB banks on SAP SRM 244
Operations information systems 245
Case study 6.2: Retail applications of TPS by Sainsbury's 248
Focus on office automation systems (OAS) 248
Management information systems 258
Departmental applications 264
Summary 270
Exercises 271
References / Further reading / Web links 272
Part 2 BUSINESS INFORMATION SYSTEMS DEVELOPMENT
7 An introduction to acquiring and developing BIS 279
Learning outcomes / Management issues 279
Links to other chapters 278
Introduction 280
How and why are information systems acquired? 280
Bespoke development and the traditional waterfall model 286
Focus on the waterfall model and SSADM 293
Purchase of an off-the-shelf package 297
Case study 7.1: Licensing: how buyers can flex their muscles 299
Case study 7.2: Lascelles Fine Foods 303
Rapid applications development (RAD) 305
Case study 7.3: Lloyds Bank Insurance Services applies RAD 307
Case study 7.4: Use of waterfall v. agile methods at Mellon Financial 312
Summary 314
Exercises 315
References / Further reading / Web links 316
8 Initiating systems development 319
Learning outcomes / Management issues 319
Links to other chapters 318
Introduction 320
Reasons for project initiation 320
The feasibility study 323
Risk management 329
Acquisition choices and methods 331
Focus on techniques for comparing systems 332
Mini case study: Feature checklist for comparing three different groupwave products 333
Case study 8.1: Sedgemoor District Council 338
Summary 338
Exercises 339
References / Further reading / Web links 340
9 BIS project management 343
Learning outcomes / Management issues 343
Links to other chapters 342
Introduction 344
Case study 9.1: Putting an all-inclusive price tag on successful IT 344
The project management process 345
Case study 9.2: Lessons for business from the public sector 347
Steps in project management 350
Focus on a project management methodology: PRINCE2 358
A project management tool: network analysis 362
Summary 368
Exercises 369
References / Further reading / Web links 370
10 Systems analysis 373
Learning outcomes / Management issues 373
Links to other chapters 372
Introduction 374
Identifying the requirements 374
Focus on requirements determination in a lean or agile environment 383
Documenting the findings 383
Case study 10.1: IFD drawing + a student records system 387
Focus on soft systems methodology 405
Systems analysis + an evaluation 409
Software tools for systems analysis 410
Case study 10.2: ABC case study 410
Summary 412
Exercises 413
References / Further reading / Web links 414
11 Systems design 417
Learning outcomes / Management issues 417
Links to other chapters 416
Introduction 418
Aims of system design 418
Case study 11.1: Beaverbrooks the Jewellers 419
Constraints on system design 420
The relationship between analysis and design 421
Elements of design 421
System or outline design 423
Detailed design (module design) 430
Focus on relational database design and normalisation 430
Design of input and output 446
User interface design 449
Focus on web-site design for B2C e-commerce 450
Input design 452
Output design 454
Designing interfaces between systems 454
Defining the structure of program modules 454
Security design 455
Design tools: CASE (computer-aided software engineering) tools 456
Error handling and exceptions 456
Help and documentation 456
Focus on object-oriented design (OOD) 457
Summary 459
Exercises 460
References / Further reading / Web links 462
12 System build, implementation and maintenance. Change management 465
Learning outcomes / Management issues 465
Links to other chapters 464
Introduction 466
System build and implementation 466
Mini case study: Jim Goodnight: crunching the numbers 470
Maintenance 475
Change management 476
Case study 12.1: Applying performance goals to business-process management drivesh and innovation 485
Case study 12.2: Service-oriented architecture (SOA) 491
Summary 497
Exercises 499
References / Further reading / Web links 500
Part 3 BUSINESS INFORMATION SYSTEMS MANAGEMENT
13 Information systems strategy 507
Learning outcomes / Management issues 507
Links to other chapters 506
Introduction 508
The strategic context 508
Introduction to BIS strategy 509
Tools for strategic analysis and definition 514
IS and business strategy integration 524
Focus on IS/IT and SMEs 529
Case study 13.1: Agile development can make business quick and light 531
Summary 532
Exercises 533
References / Further reading / Web links 534
14 Information systems management 537
Learning outcomes / Management issues 537
Links to other chapters 536
Introduction 538
The productivity paradox 538
Information systems investment appraisal 539
Determining investment levels for information systems in an organisation 540
Locating the information systems management function 543
Outsourcing 547
Case study 14.1: Customers admit blame for outsourcing failures 549
Beyond strategic information systems + the importance of IS capability 555
Focus on IT infrastructure flexibility 558
Pulling it all together: IT governance and COBIT 558
Case study 14.2: Why do public-sector projects fail? 564
Summary 566
Exercises 566
References / Further reading / Web links 567
15 Managing information security 571
Learning outcomes / Management issues 571
Links to other chapters 570
Introduction 572
The need for controls 572
Mini case study: Oops! Wrong key . . . 574
Case study 15.1: Russia + a happy haven for hackers 578
Control strategies 581
Types of controls 583
Some techniques for controlling information systems 584
Focus on malware 588
Case study 15.2: The computer virus comes of age 593
Threats related to Internet services 595
Summary 599
Exercises 601
References / Further reading / Web links 603
16 End-user computing + providing end-user services 607
Learning outcomes / Management issues 607
Links to other chapters 606
Introduction 608
End-user IS services 608
Managing network services 609
Mini case study: Cyberslacking: employees surf non-work-related web sites 611
End-user computing 613
The IT help desk 615
Mini case study: A snapshot of the role of the IT help desk in the modern organisation 617
Case study 16.1: The 21st-century help desk 618
End-user development 620
Managing EUC as part of IS strategy 625
Case study 16.2: Time to call the help desk? 626
Summary 628
Exercises 628
References / Further reading / Web links 630
17	Ethical, legal and moral constraints on information systems 633
Learning outcomes / Management issues 633
Links to other chapters 632
Introduction 634
Professionalism, ethics and morality 634
Codes of conduct 635
Social issues 639
Case study 17.1: Kinky online prank rouses fears over privacy 644
Legal issues 646
Case study 17.2: Can spam really be wiped out in two years? 650
Focus on software piracy 657
Summary 662
Exercises 663
References / Further reading / Web links 665
Glossary 667
Index 696

Library of Congress Subject Headings for this publication:

Business -- Computer network resources.
Business information services.
Electronic commerce.