Table of contents for The civility solution : what to do when people are rude / P.M. Forni.

Bibliographic record and links to related information available from the Library of Congress catalog.

Note: Contents data are machine generated based on pre-publication provided by the publisher. Contents may have variations from the printed book or be incomplete or contain other coding.

Part One
Wisdom and Skills
Chapter One
On Rudeness
Chapter Two
Preventing Rudeness: Eight Rules for a Civil Life 
Chapter Three
Accepting Real-Life Rudeness 
Chapter Four
How to Respond to Rudeness
Part Two
Situations and Solutions
Chapter Five
The Near and Not-So-Dear: Spouses, Family and Friends
Chapter Six
And Let's Not Forget the Neighbors
Chapter Seven
Workplace Woes
Chapter Eight 
On the Road, In the Air, and Aboard the Train 
Chapter Nine 
The World of Service
Chapter Ten 
Digital Communication 

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