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CONTENTS [copyeditor/typesetter: to prune as needed. UG] INTRODUCTION 1. WHEN A KEY IS NOT THE KEY: THE MYSTERY OF CHURCH CONFLICT a. The Pervasiveness of Church Conflict b. Finding the Key to Solving Church Conflicts c. Trying Out Other Keys to the Mystery of Conflict i. Organization Development Approaches ii. Communicational and Theological Approaches iii. Family Systems Approaches d. Hunches about the Keys to the Mystery of Conflict 2. LOOKING, LISTENING AND LEARNING¿SERVING AS A LEADER WHEN CONFLICT EMERGES a. Anxiety at Antioch Church b. Getting Started as Leaders i. Prayerful Discernment about Taking the Role of Leader ii. Inviting Conflicted Individuals Or Groups To A Conversation iii. Creating A Conflict Task Force iv. Deciding To Call In Outside Help c. Setting Ground Rules for Fighting Clean d. Sifting Through the Clues i. Looking, Listening and Learning ii. Presenting Issues and Deeper Realities e. Time and Patience, Schedules and Spirit f. Trusting the Process 3. LOOKING AT STRUCTURES: MAPPING THE PATTERNS OF A CONGREGATION IN CONFLICT a. Trouble in Big Bluff City Church b. Looking at the Structures of Big Bluff City Church i. Seeing Roles ii. Observing Boundaries c. Mapping Congregational Structures d. Questions to Help Look at Structures e. Are the Structures Healthy? f. Structural Hope for Big Bluff Congregation 4. LISTENING FOR HOPE IN STORIES a. Hope and Despair in Suburbia b. Interpretation of Change and Hope c. Gathering Stories i. Careful Listening ii. Collaborative Collection of Stories d. Interpreting Narrative Patterns i. Repeating Themes ii. Characters in the Stories iii. Unheard Voices e. Interpreting Story Types f. Interpretation with Appreciative Inquiry i. A Congregation-Wide Process ii. Drawing Out the Themes g. Finding Hope in Stories of Conflict 5. LEARNING FROM SYMPTOMS a. When Everything The Leader Does To Help Makes It Worse b. First Lessons on Symptoms¿Noticing Change c. Learning from Symptoms at Old Hickory i. Expression of emotion or presence of pain that is out of proportion to the issues involved ii. Noticeable or significant over- and under-functioning iii. Regular projection of difficulties to a third party iv. Physical or emotional impairment in key leaders d. What is a ¿Symptom¿? e. The Issues of Power and Love Hiding Behind the Symptoms f. Symptoms of a Congregational Secret g. Hope for Old Hickory 6. FINDING THE POSITIVE PURPOSE OF CONFLICT: THE HOPEFUL HYPOTHESIS a. Reflecting on the Mystery of Conflict b. The Ugly Duckling Church i. Looking at Structures ii. Listening to Stories iii. Learning from Symptoms c. The Theory a Hopeful Frame d. The Theology of a Hopeful Hypothesis e. Creating a Hopeful Hypothesis for Ugly Duckling Church f. Looking for Health g. Qualities of a Good Hopeful Hypothesis h. Loving Leadership 7. CHALLENGING THE SYSTEM TO EVOKE THE HOPE a. The Hidden Issues at Mission Church b. Using Conflict to Promote Change c. The Hopeful Challenges i. Challenging the Structures 1. Naming the Structures 2. Mapping 3. Reinforcing Healthy Structures 4. Rebalancing Power Inequities 5. Continuing Structural Problems ii. Challenging the Stories 1. Gathering Stories 2. Creating an Archetypal Story iii. Challenging the Symptoms 1. Naming the underlying process issues 2. Interrupting The Symptom 3. Exploring Issues At Different System Levels 4. Paradoxical Interventions 5. The Hope in Conflict Worksheet 8. TAPPING THE LEADER'S INNER SAGE a. Finding Hope in Middletown b. The Practice of Wise, Mature Church Leadership c. Abilities of a Leader as a Wise Self with Freedom and Integrity d. Abilities of a Leader as a Wise Self in Communion e. Evaluating How You¿re Doing In The Middle Of Conflict 9. THE MYSTERY OF CONFLICT UNVIELED: WHY THE THREE KEYS WORK a. Unveiling the Mysteries of Conflict b. How the Keys Work i. Structures Are the Organizing Patterns of an Interconnected System ii. Stories Are the Patterns of Meaning in a Community iii. Symptoms Are Responses to God¿s Work of Transformation c. Finding God¿s Wisdom in Interconnectedness i. Congregations Are Interconnected Systems ii. Interconnectedness and Resistance to Change iii. Change and Hope d. Finding God¿s Transforming Power i. Seeing the Working of God in Change ii. Thinking Theologically About God and Change e. Implications for Leadership¿Radical Mutuality CONCLUSION: ON BEING A CAREFUL, REFLECTIVE LEADER BIBLIOGRAPHY
Library of Congress Subject Headings for this publication:
Conflict management -- Religious aspects -- Christianity.