Table of contents for SEND : think before you click / by David Shipley and Will Schwalbe.

Bibliographic record and links to related information available from the Library of Congress catalog.

Note: Contents data are machine generated based on pre-publication provided by the publisher. Contents may have variations from the printed book or be incomplete or contain other coding.

Table of Contents
 Introduction: Why Do We Email So Badly?	
 
 Chapter 1: WHEN SHOULD WE EMAIL? 
 Email 	
 Email Alternatives 	
 Chapter 2: HOW TO BUILD (THE PERFECT) EMAIL	
 To 	 
 Cc 	 
 Bcc 
 From 
 Subject lines 
 Attachments 
 Urgent, Notify Sender, and Follow-Up Flag
 Font, Size, and Color
 Openings
 Closings
 
 Chapter 3: HOW TO WRITE AN EMAIL 
 
 Chapter 4: THE SIX ESSENTIAL TYPES OF EMAIL 
 The Ask: A Guide to Requesting 
 The Answer: A Guide to Responding 
 The Facts: A (Short) Guide to Informing 
 Gratitude: A Guide to Thanking 
 Groveling: A Guide to Apologies 
 Social Glue: A Guide to Connecting 
 
 Chapter 5: THE EMOTIONAL EMAIL 
 Anger 
 Sarcasm 
 Duplicity 
 A Few Words on Being Mean 
 
	
 Chapter 6: THE EMAIL THAT CAN LAND YOU IN JAIL 
 
 Chapter 7: S.E.N.D. 
 
 The Last Word 
 Acknowledgments
 Source Notes
 Detailed Index

Library of Congress Subject Headings for this publication:

Electronic mail messages.
Business communication.
Communication in management.
Interpersonal communication.