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Contents Module I Foundation Concepts Chapter 1 Foundations of Information Systems in Business Section I: Foundation Concepts: Information Systems in Business Real World Case 1: Sew What? Inc.: The Role of Information Technology in Small Business Success The Real World of Information Systems What Is an Information System? Information Technologies What You Need to Know An IS Knowledge Framework for Business Professionals The Fundamental Roles of IS in Business Trends in Information Systems The Role of e-Business in Business Types of Information Systems Operations Support Systems Management Support Systems Other Classifications of Information Systems Managerial Challenges of Information Technology Success and Failure with IT Developing IS Solutions Challenges and Ethics of IT Challenges of IT Careers The IS Function Section II: Foundation Concepts: The Components of Information Systems Real World Case 2: Autosystems: The Business Value of a Successful IT System for a Small Manufacturer System Concepts: A Foundation What Is a System? Feedback and Control Other System Characteristics Components of an Information System Information System Resources People Resources Hardware Resources Software Resources Data Resources Network Resources Information System Activities Input of Data Resources Processing of Data into Information Output of Information Products Storage of Data Resources Control of System Performance Recognizing Information Systems Real World Case 3: Heidelberg, Honeywell, and Eaton: Using Information Technology to Build Smart Products and Services Chapter 2 Competing with Information Technology Section I: Fundamentals of Strategic Advantage Real World Case 1: FedEx Corporation: Investing in Information Technology for Competitive Advantage in a Dynamic Global Environment Strategic IT Competitive Strategy Concepts Competitive Forces and Strategies Strategic Uses of Information Technology Other Competitive Strategies Building a Customer-Focused Business The Value Chain and Strategic IS Value Chain Examples Section II: Using Information Technology for Strategic Advantage Real World Case 2: GE and GE Healthcare: Using Information Technology to Create Strategic Customer Relationships Strategic Uses of IT Reengineering Business Processes The Role of Information Technology Becoming an Agile Company Creating a Virtual Company Virtual Company Strategies Building a Knowledge-Creating Company Knowledge Management Systems Real World Case 3: GE, Dell, Intel, GM, and Others: Debating the Competitive Advantage of Information Technology Module II Information Technologies Chapter 3 Computer Hardware Section I: Computer Systems: End User and Enterprise Computing Real World Case 1: Northrup Grumman, Boeing, and Others: Employee Connectivity Trumps ROI as Wireless Mobile Devices Change the Work Environment Introduction A Brief History of Computer Hardware Types of Computer Systems Microcomputer Systems Computer Terminals Network Computers Information Appliances Midrange Systems Mainframe Computer Systems Supercomputer Systems Technical Note: The Computer System Concept Computer Processing Speeds Moore?s Law: Where Do We Go from Here? Section II: Computer Peripherals: Input, Output, and Storage Technologies Real World Case 2: Apple Inc.: The iPod, the iMac, and the Business Lessons of Closed Systems Peripherals Input Technologies Pointing Devices Pen-Based Computing Speech Recognition Systems Optical Scanning Other Input Technologies Output Technologies Video Output Printed Output Storage Trade-Offs Computer Storage Fundamentals Direct and Sequential Access Semiconductor Memory Magnetic Disks Types of Magnetic Disks RAID Storage Magnetic Tape Optical Disks Business Applications Radio Frequency Identification Predictions for the Future Real World Case 3: E-Trade, Verizon Communications, AAA, and Others: Advances in Business Applications of Speech Recognition Technology Chapter 4 Computer Software Section I: Application Software: End User Applications Real World Case 1: Wolf Peak International: Failure and Success in Application Software for the Small-to-Medium Enterprise Introduction to Software What Is Software? Types of Software Application Software for End Users Business Application Software Software Suites and Integrated Packages Web Browsers and More Electronic Mail, Instant Messaging, and Weblogs Word Processing and Desktop Publishing Electronic Spreadsheets Presentation Graphics Personal Information Managers Groupware Software Alternatives Application Service Providers Software Licensing Section II: System Software: Computer System Management Real World Case 2: Google, Microsoft, and Others: Transforming the Desktop with Webtop Software Applications System Software Overview Overview Operating Systems Operating System Functions Microsoft Windows UNIX Linux Open-Source Software Mac OS X Other System Management Programs Programming Languages Machine Languages Assembler Languages High-Level Languages Fourth-Generation Languages Object-Oriented Languages Web Languages and Services HTML XML Java and .NET Web Services Programming Software Language Translator Programs Programming Tools Real World Case 3: Microsoft and Others: Developing Software for How Companies Do Business Chapter 5 Data Resource Management Section I: Technical Foundations of Database Management Real World Case 1: Amazon, eBay, and Google: Unlocking and Sharing Business Databases Database Management Fundamental Data Concepts Character Field Record File Database Database Structures Hierarchical Structure Network Structure Relational Structure Relational Operations Multidimensional Structure Object-Oriented Structure Evaluation of Database Structures Database Development Data Planning and Database Design Section II: Managing Data Resources 164 Data Resource Management 164 Types of Databases Real World Case 2: Emerson and Sanofi: Data Stewards Seek Data Conformity Data Resource Management Types of Databases Operational Databases Distributed Databases External Databases Hypermedia Databases Data Warehouses and Data Mining Data Mining Traditional File Processing Problems of File Processing The Database Management Approach Database Management System Database Interrogation Database Maintenance Application Development Real World Case 3: Acxiom Corporation: Data Demands Respect Chapter 6 Telecommunications and Networks Section I: The Networked Enterprise Real World Case 1: Best Buy, MedStar Health, and Unifi: The Challenges and Benefits of Wireless Mobile Applications Networking the Enterprise The Concept of a Network Metcalfe?s Law Trends in Telecommunications Industry Trends Technology Trends Business Application Trends Internet2 The Business Value of Telecommunications Networks The Internet Revolution Internet Service Providers Internet Applications Business Use of the Internet The Business Value of the Internet The Role of Intranets The Business Value of Intranets The Role of Extranets Section II: Telecommunications Network Alternatives Real World Case 2: Metric & Multistandard Components Corp.: The Business Values of a Secure Managed Network for a Small-to-Medium Business Telecommunications Alternatives A Telecommunications Network Model Types of Telecommunications Networks Wide Area Networks Local Area Networks Virtual Private Networks Client/Server Networks Network Computing Peer-to-Peer Networks Digital and Analog Signals Telecommunications Media Wired Technologies Twisted-Pair Wire Coaxial Cable Fiber Optics The Problem of ?The Last Mile? Wireless Technologies Terrestrial Microwave Communications Satellites Cellular and PCS Systems Wireless LANs Bluetooth The Wireless Web Telecommunications Processors Modems Internetwork Processors Multiplexers Telecommunications Software Network Management Network Topologies Network Architectures and Protocols Protocols Network Architectures The OSI Model The Internet?s TCP/IP Voice Over IP Bandwidth Alternatives Switching Alternatives Network Interoperability Real World Case 3: SAIC, Hewlett-Packard, GE, and Others: The Business Case for Wireless Sensor Networks Module III Business Applications Chapter 7 Electronic Business Systems Section I: Enterprise Business Systems Real World Case 1: Forex Capital Markets and Wyse Technology: The Business Benefits of Customer Relationship Management Introduction Cross-Functional Enterprise Applications Enterprise Application Architecture What Is CRM? Contact and Account Management Sales Marketing and Fulfillment Customer Service and Support Retention and Loyalty Programs The Three Phases of CRM Benefits and Challenges of CRM CRM Failures What Is ERP? Benefits and Challenges of ERP The Costs of ERP Causes of ERP Failures What Is SCM? Electronic Data Interchange The Role of SCM Benefits and Challenges of SCM Enterprise Application Integration Transaction Processing Systems The Transaction Processing Cycle Enterprise Collaboration Systems Tools for Enterprise Collaboration Section II: Functional Business Systems Real World Case 2: Yahoo, Google, and Chrysler: How the Internet Is Changing Advertising and Marketing IT in Business Marketing Systems Interactive Marketing Targeted Marketing Sales Force Automation Manufacturing Systems Computer-Integrated Manufacturing Human Resource Systems HRM and the Internet HRM and Corporate Intranets Accounting Systems Online Accounting Systems Financial Management Systems Real World Case 3: Tesco: Applying Lean Logistics to Supply Chain Management Chapter 8 Electronic Commerce Systems Section I: Electronic Commerce Fundamentals Real World Case 1: eBay versus Google and Microsoft: The Competitive Battle for e- Commerce Supremacy Introduction to Electronic Commerce The Scope of e-Commerce e-Commerce Technologies Categories of e-Commerce Essential e-Commerce Processes Access Control and Security Profiling and Personalizing Search Management Content and Catalog Management Workflow Management Event Notification Collaboration and Trading Electronic Payment Processes Web Payment Processes Electronic Funds Transfer Secure Electronic Payments Section II: e-Commerce Applications and Issues Real World Case 2: Entellium, Digg, Peerflix, Zappos, and Jigsaw: Success for Second Movers in e-Commerce e-Commerce Applications and Issues e-Commerce Trends Business-to-Consumer e-Commerce e-Commerce Success Factors Web Store Requirements Developing a Web Store Serving Your Customers Managing a Web Store Business-to-Business e-Commerce e-Commerce Marketplaces Clicks and Bricks in e-Commerce e-Commerce Integration Other Clicks and Bricks Strategies e-Commerce Channel Choices Real World Case 3: Yahoo and Flickr: Will Social Media and Social Networking Give Yahoo a Competitive Edge on the Web? Chapter 9 Decision Support Systems Section I: Decision Support in Business Real World Case 1: Oracle Corporation and Others: Dashboards for Excecutive Business Professionals: The Power and the Challenge Introduction Information, Decisions, and Management Information Quality Decision Structure Decision Support Trends Decision Support Systems Example DSS Components Management Information Systems Management Reporting Alternatives Online Analytical Processing Geographic Information and Data Visualization Systems Using Decision Support Systems What-If Analysis Sensitivity Analysis Goal-Seeking Analysis Optimization Analysis Data Mining for Decision Support Executive Information Systems Features of an EIS Enterprise Portals and Decision Support Enterprise Information Portals Knowledge Management Systems Section II: Artificial Intelligence Technologies in Business Real World Case 2: Harrah?s Entertainment, LendingTree, DeepGreen Financial and Cisco Systems: Successes and Challenges of Automated Decision Making Business and AI An Overview of Artificial Intelligence The Domains of Artificial Intelligence Expert Systems Components of an Expert System Expert System Applications Benefits of Expert Systems Limitations of Expert Systems Developing Expert Systems Knowledge Engineering Neural Networks Fuzzy Logic Systems Fuzzy Logic in Business Genetic Algorithms Virtual Reality VR Applications Intelligent Agents Real World Case 3: IBM, Linden Labs, and Others: The Business Case for Virtual Worlds a 3D Internet Module IV Development Processes Chapter 10 Developing Business/IT Solutions Section I: Developing Business Systems Real World Case 1: Intuit Inc.: Innovation in Customer-Driven Development of Small Business and Consumer Software IS Development The Systems Approach Systems Thinking Example Systems Analysis and Design The Systems Development Life Cycle Starting the Systems Development Process Feasibility Studies Operational Feasibility Economic Feasibility Technical Feasibility Human Factors Feasibility Legal/Political Feasibility Systems Analysis Organizational Analysis Analysis of the Present System Logical Analysis Functional Requirements Analysis and Determination Systems Design Prototyping The Prototyping Process User Interface Design System Specifications End-User Development Focus on IS Activities Doing End-User Development Technical Note: Overview of Object-Oriented Analysis and Design Section II: Implementing Business Systems Real World Case 2: The Implementation Challenges of Knowledge Management Initiatives Implementation Implementing New Systems Project Management What Is a Project? The Process of Project Management Evaluating Hardware, Software, and Services Hardware Evaluation Factors Software Evaluation Factors Evaluating IS Services Other Implementation Activities Testing Data Conversion Documentation Training System Conversion Strategies Postimplementation Activities Systems Maintenance Postimplementation Review Implementation Challenges User Resistance and Involvement Change Management A Change Management Process Real World Case 3: Indiana University: Financial Aid System Implementation: Success or Failure? Module V Management Challenges Chapter 11 Security and Ethical Challenges Section I: Security, Ethical, and Societal Challenges of IT Real World Case 1: Cyberscams: Four Top Cybercriminals: Who They Are and What They Do Introduction Business/IT Security, Ethics, and Society Ethical Responsibility of Business Professionals Business Ethics Technology Ethics Ethical Guidelines Computer Crime Hacking and Cracking Cyber Theft Unauthorized Use at Work Software Piracy Theft of Intellectual Property Computer Viruses and Worms Adware and Spyware Privacy Issues Privacy on the Internet Computer Matching Privacy Laws Computer Libel and Censorship The Current State of Cyberlaw Other Challenges Employment Challenges Computer Monitoring Challenges in Working Conditions Challenges to Individuality Health Issues Ergonomics Societal Solutions Section II: Security Management of Information Technology Real World Case 2: Lowe?s, TCI, Bank of America, ChoicePoint, and Others: Failures in Data Security Management Introduction Tools of Security Management Internetworked Security Defenses Encryption Firewalls Denial of Service Attacks e-Mail Monitoring Virus Defenses Other Security Measures Security Codes Backup Files Security Monitors Biometric Security Computer Failure Controls Fault-Tolerant Systems Disaster Recovery System Controls and Audits Information System Controls Auditing IT Security Real World Case 3: Western Corporate Federal Credit Union and Others: Managing Information Security Chapter 12 Enterprise and Global Management of Information Technology Section I: Managing Information Technology Real World Case 1: Hewlett-Packard: Managing Radical Change in IT to Support New Business Goals Business and IT Managing Information Technology Business/IT Planning Information Technology Architecture Managing the IT Function Organizing IT Managing Application Development Managing IS Operations IT Staff Planning The CIO and Other IT Executives Technology Management Managing User Services Outsourcing and Offshoring IT and IS Outsourcing Offshoring Failures in IT Management Management Involvement and Governance Section II: Managing Global IT Real World Case 2: IBM Corporation: Competing Globally by Offshoring IT Workers and Giving Away Technology The International Dimension Global IT Management Cultural, Political, and Geoeconomic Challenges Global Business/IT Strategies Global Business/IT Applications Global IT Platforms The Internet as a Global IT Platform Global Data Access Issues Internet Access Issues Global Systems Development Systems Development Strategies Real World Case 3: Northwestern Mutual Life, GE, and Boeing: The Business Challenges of Outsourcing Review Quiz Answers Selected References Glossary for Business Professionals Name Index Company Index Subject Index
Library of Congress Subject Headings for this publication:
Business -- Data processing.
Management -- Data processing.
Management information systems.