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Contents Foreword xxx Acknowledgments xxx Introduction: "The Worm Has Turned" xvii xxx Offshore Is in Your Future xviii xxx Not Just IT xx xxx The Cultural Component xxx Chapter 1 Indians, Westerners, and the Cultural Lens Which Westerners? xxx Which Indians? xxx Two Types of Indians xxx The Culture Thing xxx We Are All Ethnocentrics xxx But We Get Cultural Training xxx It's Not Always Culture xxx The Public and Private Sectors xxx Fooled by Appearances xxx Indians from a Western Perspective xxx A Focus on the Workplace xxx Chapter 2 Communication East and Communication West Communication East: For the Good of the Group xxx The Extended Family xxx Preserving Harmony and Saving Face xxx Impact on Communication Style xxx What Is Not Said xxx Implying and Suggesting xxx Young Indians xxx Communication West: Standing on Your Own Two Feet xxx Individualists xxx Impact on Communication Style xxx Chapter 3 Yes, No, and Other Problems xxx The Indian "Yes" xxx The Indian "Yes" Head Gesture xxx The Indian "No" xxx The Absence of "Yes" xxx Unintended Consequences xxx The "No-Response" Response xxx Avoiding the Question or Changing the Subject xxx The Postponed Answer xxx Repeating the Question xxx Turning the Question on the Speaker xxx Hesitation xxx The Qualified or Conditional "Yes" xxx Combined Forms xxx Bad News xxx Behind Schedule xxx That's Not Possible xxx Asking for Help xxx Negative Feedback xxx No Response xxx The Repeated Question xxx A Very Loud Silence xxx Suggesting an Alternative xxx Asking Your Opinion xxx Damning with Faint Praise xxx When Westerners Talk Like Indians xxx Advice for Westerners xxx Who Adjusts to Whom? xxx Coaching Indians xxx Getting the Bad News Sooner xxx The Indian Culture Broker xxx Five Behavior Changes for Westerners xxx Seek out One-on-One Conversations xxx Get to Know the Indians You Work With xxx Rude Westerners? xxx Advice for Indians xxx Best Practices: Communication Style xxx Chapter 4 Management East and Management West xxx Management East xxx The Boss Is the Boss (High Power Distance) xxx Superiors and Subordinates xxx Face xxx Management West xxx First Among Equals (Low Power Distance) xxx Chapter 5 The Deference Syndrome xxx The Empowerment Problem xxx Going Through the Boss xxx Respecting the Chain of Command xxx Advice for Westerners xxx Following Instructions-to a Fault xxx Incomplete Instructions xxx Bad Instructions xxx When Indians Have a Better Idea xxx Advice for Westerners xxx Taking Initiative, Indian-Style xxx When Indians Don't Understand You xxx Advice for Westerners xxx Subordinates at Meetings xxx Indians Won't Correct the Boss xxx Subordinates, Not Equals xxx Subordinates in Training Sessions xxx Praise the Team xxx Sir and Madam: Indian Formality xxx Ingratiating Behavior xxx Young Indian Managers xxx Advice for Indians xxx General Advice xxx Best Practices xxx Chapter 6 Talking Points: The Language Problem xxx Fast Talkers xxx Indian Accents xxx Indian English xxx Indians are Caught Off Guard xxx Don't Interrupt Me xxx Advice for Westerners xxx Meanwhile, Watch Your Own Speech xxx Remember: Indians Won't Ask You What You Mean xxx Advice for Indians xxx Best Practices: Talking Points xxx Chapter 7 Meetings and Conference Calls xxx Meetings xxx So Why Meet? xxx How Indians Conduct Meetings xxx The Role of Subordinates xxx Conference Calls xxx Advice for Westerners xxx Before the Meeting xxx During the Meeting xxx After the Meeting xxx Advice for Indians xxx Best Practices: Meetings and Conference Calls xxx Chapter 8 Women and Men xxx Traditional Gender Differences xxx Gender in the Indian Workplace xxx Female Managers xxx Indian Women and Westerners xxx Western Women and Indian Men xxx Young Urban Indians xxx Chapter 9 Working with Indians on Virtual Teams xxx A Matter of Trust xxx We Know the Person from Extensive Interaction xxx The Person Is Technically Competent xxx The Person Is Reliable: They Follow Through and Do What They Say They Are Going to Do xxx The Person Gives You Honest Feedback (Including Correcting You When You're Mistaken) xxx The Person Admits Mistakes xxx The Person Admits When She Doesn't Know or Understand Something/The Person Is Not Afraid or Too Proud to Ask for Help xxx The Timeliness Factor xxx Learn the Hierarchy xxx Chapter 10 Business and Social Etiquette xxx Caste in India xxx Epilogue xxx Don't Forget the Good News xxx How Long Does It Take? xxx Bibliography xxx
Library of Congress Subject Headings for this publication:
Communication and culture -- India.
Communication -- Cross-cultural studies.
Interpersonal communication -- Cross-cultural studies.