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For my parents who believed I could do anything, and my sister who saw only the best in everyone. With loving thanks for the support of my husband Paul Tabley. [!new recto!][ct]Contents [con]Foreword by Sir John Whitmore 00 Foreword by Sir Richard Branson 00 Acknowledgements 00 [#] Introduction 00 [#] Part I Fundamentals 00 The how, who, when and where of coaching for performance and good leadership [#] 1 What is coaching? 00 The history of coaching 00; The seven principles of coaching 00; The contrast between coaching and related fields 00; A coaching culture at work: the Virgin empire 00 [#] 2 Coaching techniques 00 Listening 00; Questioning 00; Clarifying, reflecting and using intuition 00; Permission 00; Giving and receiving feedback 00 [#] 3 Coaching models 00 EQ 00; GROW 00; EXACT 00 [#] 4 Structure 00 The coaching series 00; Length of sessions 00; Early termination and cancellation 00; The introductory session 00; Goal setting 00; Second session: strategic planning 00; Intermediate sessions 00; Final session 00; Structure within a session 00 [#] 5 Training as a coach 00 Who can become a coach? 00; Levels of mastery in coaching 00; Choosing a training school 00; Style of the training 00; Coaching and training for organizations 00; Assessment and accreditation 00 [#] 6 Running a professional coaching practice 00 Marketing 00; Finding corporate clients 00; Internet marketing 00; Closing the deal 00; Terms of payment 00; What to charge 00; Paperwork 00; Niche coaching 00; Professionalism 00; Mentoring and supervision 00; Ethics 00 [#] 7 How to create a coaching culture in organizations 00 Who can be coached in the workplace? 00; Confidentiality in the workplace 00; Informal coaching in the workplace 00; Uses for coaching skills in the workplace 00; The purpose of workplace coach training 00; Measurement in workplace coaching 00; Coaching across cultures 00; Creating a coaching culture in the workplace 00; Conclusion 00 Part II Advanced coaching 00 Tools, models and international case histories [#] 8 Coaching tools 00 Transpersonal coaching 00; David Grove¿s clean language, metaphor and emergent knowledge 00; The talking stick 00; The change curve and the four-room apartment 00; Transactional analysis 00; Values questionnaire 00; Cultural transformation tools (CTT) 00; Systemic coaching 00; Appreciative inquiry 00; The Myers-Briggs Type Indicator (MBTI) 00; 360-degree feedback 00; Neuro linguistic programming 00; Body language 00; Coaching by telephone 00; Other models 00; The role of the coach in the organizational hierarchy 00; An organizational hierarchy of needs 00; How people and organizations change 00; The relationship between the component parts of coaching 00 [#] 9 Case histories 00 Delegation and responsibility 00; Coach training at the NHS 00; Management development at OFGEM 00; Career development in corporate finance 00; Building confidence and self-esteem 00; Creating an in house coaching service at the BBC 00; From Beijing to Belgium: coaching the global nomad 00; From Macedonia: increasing sales through the HRDF Project 00; From California, USA: career coaching an environmental scientist 00; From Australia: management development at Orica 00; From Abu Dhabi: corporate coaching in the United Arab Emirates 00; From Australia: leading for performance; building a values-driven organization in IT services 00; From Japan: management styles and succession planning 00; Moral dilemmas and coaching challenges 00 [#] Appendix A: Awareness questions 00 Appendix B: Worksheets 00 Appendix C: Sample coaching agreements 00 Appendix D: Coaching evaluation 00 [#] Resources 00 About us 00 Index 00
Library of Congress Subject Headings for this publication:
Employees -- Coaching of.
Mentoring in business.