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Table of Contents Dedication Table of Contents Preface Acknowledgements Foreword ? Benchmarking: The First Twenty-five Years (1979-2004) Part 1: The Business Context of Benchmarking Chapter 1 ? Stimulating Business Improvement by Benchmarking Chapter 2 ? Linking Six Sigma to Strategic Planning and Benchmarking Part 2: The Process of Benchmarking Chapter 3 ? Understanding the Essence of Process Benchmarking Chapter 4 ? Making Statistical Comparisons in Benchmarking Chapter 5 ? Applying Benchmarking Results for Maximum Utility Part 3: Case Studies in Benchmarking Chapter 6 ? Reviewing Lessons Learned from Old Case Studies Chapter 7 ? Conducting a Strategic Benchmarking Study Chapter 8 ? Performing an Operational Benchmarking Study Part 4: Conducting Benchmarking Studies Chapter 9 ? Mainstreaming Benchmarking into Strategic Planning Chapter 10 ? Creating a Sustainable Benchmarking Capability Appendices: A ? Benchmarking Code of Conduct B ? Benchmarking Operating Procedure C ? Web-resources for benchmarking D ? Bibliography About the Author Index
Library of Congress Subject Headings for this publication:
Benchmarking (Management).
Six sigma (Quality control standard).
Performance.