Bibliographic record and links to related information available from the Library of Congress catalog.
Note: Contents data are machine generated based on pre-publication provided by the publisher. Contents may have variations from the printed book or be incomplete or contain other coding.
Contents Introduction 1 1 Diligently Apply to the Right Pursuits 7 2 Strive for Continuous Improvement 25 3 The Power of Humility 49 4 Rid All that Adds No Value 61 5 Improve Quality by Exposing the Truth 75 6 Raise the Bar to Unreachable Heights 87 7 Favor Long-Term Strategies Over Short-Term Fixes 105 8 Learn the Customer, Live the Customer 115 9 Take Time to Study, then Implement with Speed 133 10 Let Failure Be Your Teacher 145 11 Cultivate Evolution 155 12 Plan Big, Execute Small 163 13 Manage Like You Have No Power 175 14 Carefully Cultivate and Support Partners 187 15 The Power of Paranoia 197 Conclusion Work for the Right Reasons 207 Appendix A Toyota?s Guiding Principles 213 Appendix B The Toyota Way 215 Appendix C Japanese Terms Used at Toyota 217 Appendix D Charting the Success 221 Notes 225 Acknowledgements 229 Index 233
Library of Congress Subject Headings for this publication:
Toyota Jidêaosha Kabushiki Kaisha -- Management.
Automobile industry and trade -- Japan -- Management -- Case studies.
Automobile industry and trade -- United States -- Management -- Case studies.
Leadership -- Case studies.
Customer serives -- Case studies.