Table of contents for Management basics for information professionals / G. Edward Evans, Patricia Layzell Ward, Bendik Rugaas.

Bibliographic record and links to related information available from the Library of Congress catalog.

Note: Contents data are machine generated based on pre-publication provided by the publisher. Contents may have variations from the printed book or be incomplete or contain other coding.


Counter
List of Figures	
List of Tables
Foreword
Acknowledgments
Preface	
Part I:	Background	
1. Introduction
		What Is Management?
		Preparing Yourself for the Future
		Using This Textbook
		References
		Launching Pad
2. Management Concepts
		Introduction
		Early Contributors to Management Thought
		Contemporary Approaches
		Personal Style of Management
		Key Points to Remember
		References
		Launching Pad		
3. The Operating Environment
		Introduction
		Formal Organizations
		Environmental Scanning
		Forecasting the Environment
		Anti-Environmental Views
		Conflict in the Operating Environment
		Organizational Culture
		People-Friendly Organizations
		Key Points to Remember
		References
		Launching Pad
4. Managing Diversity
		Introduction
		Defining Diversity
		How Do You View Cultural Diversity?
		Managerial Responsibility
		The Legal Framework
		Individual Responsibility
		The Role of Professional Associations
		Strategic Planning
		Governance
		Leadership
		Staffing Issues
		Supervising a Diverse Staff
		Providing Service to a Diverse Community
		Access to the Collections				 
		Key Points to Remember			 
		References					 
		Launching Pad				 
Part II: Management: Knowledge and Skills	
5. Marketing	
		Introduction
		What Is Marketing?
		The Marketing Process				 
 	Four Key Strategies				 		 
		Branding
		Internal Marketing
		Promotion
		Public Relations
		Key Points to Remember
		References
		Launching Pad
					 
6. Change and Innovation
		Introduction
		Nature of Change
		Managing Change
		Resistance to Change
		Implementing Change
		Stress and the Organization
		Innovation and Information Services
		Innovation Techniques
		Key Points to Remember
		References
		Launching Pad	
		
7. Decision-Making	
		Introduction
		Decisions and Accountability
		Decision-Making Environment
		Types of Decisions
		Styles of Decision-Making
		Decision-Making and Problem Solving
		Individual and Group Decision-Making Processes
		Decision Aids
		Key Points to Remember
		References
		Launching Pad
 
				 
8. The Planning Process	
		Introduction
		Planning	
		Strategic Planning
		Goals
		Objectives
		Policies
		Procedures
		Rules
		Programs
		Budgets
		Who Should Plan?
		Value of Planning
		Project Management
		Key Points to Remember
		References
		Launching Pad
			 		
9. Power, Authority, and Responsibility	
		Introduction
		Power
		Authority
		Accountability
		Responsibility
		Influence
		Role Confusion
		Trust and Delegation
		Teamwork
		Ethics and Social Responsibility
		The Visible Organization
		The Invisible Organization
		Key Points to Remember
		References
		Launching Pad
10. Delegation
		Introduction
		Delegation Process
		Creating a Structure and Potential Challenges
		Assessing Work/Job Design
		Departmentation	
 		Centralization/Decentralization	 
		Learning Organizations
		Key Points to Remember
		References
		Launching Pad		
			 	
11. Performance, Quality, and Control	
		Introduction	
		Why Analyze Performance?	
		Can You Measure Performance and Quality?
		Terminology
		Past Approaches to Measurement			
		Standards Today
		Basic Questions Before You Start
		Different Approaches for Different Situations
		Examining Performance Holistically
		The Efficiency of Service Delivery
		Cost Accounting
		Systems Approach
		Gathering the Views of Users
		Key Points to Remember
		References
		Launching Pad
				 
12. Communication
		Introduction
		Obstacles to Understanding
		Organizational Barriers to Communication
		Generational Barriers to Communication
		Communication Needs
		Principles of Effective Communication			 
		Communication Role of Supervisors
		Written and Oral Communication
		Communicating with the Dissatisfied Customer
		Channels, Directions, and Legitimacy of Communication
		Key Points to Remember
		References
		Launching Pad
		 
13. Motivation
		Introduction
		Motivation Theories
		Motivation and Behavior
		Content Theories
		Process Theories
		Reinforcement Theories
		The Managerial Grid
		Participative Management
		Participative Management in Practice
		Generational Differences
		Motivating Teams
		Motivating Users
		Key Points to Remember
		References
		Launching Pad
14. Leadership
		Introduction
		What Is Leadership?
		Approaches to Leadership
		Four Assumptions Regarding Leadership
		Functions of Leadership
		Leadership Skills and Understanding
		Organizational Structures for Employee-Centered Leadership
		Giving Orders
		Do Gender Differences Matter in Leadership?
		Key Points to Remember
		References
		Launching Pad
			 
Part III: Managing Resources
	
15. Personnel Management	
		Introduction
		The Staffing Procedure
		Legal Concerns in Human Resource Management
		Determining Staffing Needs
		Recruitment
		The New Employee
		Developing and Retaining Staff
		Performance Appraisal
		Potential Lawsuit Issues
		Volunteers
		Key Points to Remember
		References
		Launching Pad
16. Fiscal Management
		Introduction
		Budget as a Control Device
		Responsibility Centers
		Budget Cycle
		Budget Preparation
		Defending the Request
		Forms of Budgets
		Budget Types
		Fund Accounting
		Audits and Auditors
		Income Generation
		Key Points to Remember
		References
		Launching Pad
17. Managing Technology
		Introduction
		Collaboration
		E-Leadership
		Delivering Services
		Data for Decision-Making
		Technological Change
		Planning and Controlling Costs
		Staff Background and Training
		Electronic Resources
		Security
		Key Points to Remember
		References
		Launching Pad
18. Managing and Planning Physical Facilities for Information Services
		Introduction
		Managing the Facility
		Business Continuity Management
		Disaster Management
		Changes in the Nature of the Collection and Service Patterns
		Planning for New Space
		Moving to a New Location
		Key Points to Remember
		References
		Launching Pad
Part IV: Career Development and Your Future
19. Career Development
		Introduction
		The Changing Labor Market
		The First Post
		Marketing Yourself
		Settling into a New Post
		Mentors
		Appraisal and Self-Assessment
		Setting Career Goals
		Flexible Ways of Working
		Career Breaks
		The Work/Life Debate
		Moving Forward
		Factors That Contribute to Success
		Final Thoughts
		References
		Launching Pad
20. Looking Forward
		Introduction
		Changes in Information Delivery
		Access to Information
		People Management
		Planning
		The USPs of Information Professionals
		A Final Thought
		References 
				 
Name Index
Subject Index	
About the Authors
	

Library of Congress Subject Headings for this publication:

Library administration -- United States.
Information services -- United States -- Management.