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List of Figures List of Tables Foreword Acknowledgments Preface Part I: Background 1. Introduction What Is Management? Preparing Yourself for the Future Using This Textbook References Launching Pad 2. Management Concepts Introduction Early Contributors to Management Thought Contemporary Approaches Personal Style of Management Key Points to Remember References Launching Pad 3. The Operating Environment Introduction Formal Organizations Environmental Scanning Forecasting the Environment Anti-Environmental Views Conflict in the Operating Environment Organizational Culture People-Friendly Organizations Key Points to Remember References Launching Pad 4. Managing Diversity Introduction Defining Diversity How Do You View Cultural Diversity? Managerial Responsibility The Legal Framework Individual Responsibility The Role of Professional Associations Strategic Planning Governance Leadership Staffing Issues Supervising a Diverse Staff Providing Service to a Diverse Community Access to the Collections Key Points to Remember References Launching Pad Part II: Management: Knowledge and Skills 5. Marketing Introduction What Is Marketing? The Marketing Process Four Key Strategies Branding Internal Marketing Promotion Public Relations Key Points to Remember References Launching Pad 6. Change and Innovation Introduction Nature of Change Managing Change Resistance to Change Implementing Change Stress and the Organization Innovation and Information Services Innovation Techniques Key Points to Remember References Launching Pad 7. Decision-Making Introduction Decisions and Accountability Decision-Making Environment Types of Decisions Styles of Decision-Making Decision-Making and Problem Solving Individual and Group Decision-Making Processes Decision Aids Key Points to Remember References Launching Pad 8. The Planning Process Introduction Planning Strategic Planning Goals Objectives Policies Procedures Rules Programs Budgets Who Should Plan? Value of Planning Project Management Key Points to Remember References Launching Pad 9. Power, Authority, and Responsibility Introduction Power Authority Accountability Responsibility Influence Role Confusion Trust and Delegation Teamwork Ethics and Social Responsibility The Visible Organization The Invisible Organization Key Points to Remember References Launching Pad 10. Delegation Introduction Delegation Process Creating a Structure and Potential Challenges Assessing Work/Job Design Departmentation Centralization/Decentralization Learning Organizations Key Points to Remember References Launching Pad 11. Performance, Quality, and Control Introduction Why Analyze Performance? Can You Measure Performance and Quality? Terminology Past Approaches to Measurement Standards Today Basic Questions Before You Start Different Approaches for Different Situations Examining Performance Holistically The Efficiency of Service Delivery Cost Accounting Systems Approach Gathering the Views of Users Key Points to Remember References Launching Pad 12. Communication Introduction Obstacles to Understanding Organizational Barriers to Communication Generational Barriers to Communication Communication Needs Principles of Effective Communication Communication Role of Supervisors Written and Oral Communication Communicating with the Dissatisfied Customer Channels, Directions, and Legitimacy of Communication Key Points to Remember References Launching Pad 13. Motivation Introduction Motivation Theories Motivation and Behavior Content Theories Process Theories Reinforcement Theories The Managerial Grid Participative Management Participative Management in Practice Generational Differences Motivating Teams Motivating Users Key Points to Remember References Launching Pad 14. Leadership Introduction What Is Leadership? Approaches to Leadership Four Assumptions Regarding Leadership Functions of Leadership Leadership Skills and Understanding Organizational Structures for Employee-Centered Leadership Giving Orders Do Gender Differences Matter in Leadership? Key Points to Remember References Launching Pad Part III: Managing Resources 15. Personnel Management Introduction The Staffing Procedure Legal Concerns in Human Resource Management Determining Staffing Needs Recruitment The New Employee Developing and Retaining Staff Performance Appraisal Potential Lawsuit Issues Volunteers Key Points to Remember References Launching Pad 16. Fiscal Management Introduction Budget as a Control Device Responsibility Centers Budget Cycle Budget Preparation Defending the Request Forms of Budgets Budget Types Fund Accounting Audits and Auditors Income Generation Key Points to Remember References Launching Pad 17. Managing Technology Introduction Collaboration E-Leadership Delivering Services Data for Decision-Making Technological Change Planning and Controlling Costs Staff Background and Training Electronic Resources Security Key Points to Remember References Launching Pad 18. Managing and Planning Physical Facilities for Information Services Introduction Managing the Facility Business Continuity Management Disaster Management Changes in the Nature of the Collection and Service Patterns Planning for New Space Moving to a New Location Key Points to Remember References Launching Pad Part IV: Career Development and Your Future 19. Career Development Introduction The Changing Labor Market The First Post Marketing Yourself Settling into a New Post Mentors Appraisal and Self-Assessment Setting Career Goals Flexible Ways of Working Career Breaks The Work/Life Debate Moving Forward Factors That Contribute to Success Final Thoughts References Launching Pad 20. Looking Forward Introduction Changes in Information Delivery Access to Information People Management Planning The USPs of Information Professionals A Final Thought References Name Index Subject Index About the Authors
Library of Congress Subject Headings for this publication:
Library administration -- United States.
Information services -- United States -- Management.