Table of contents for Reinventing the patient experience : strategies for hospital leaders / Jon B. Christianson ... [et al.].

Bibliographic record and links to related information available from the Library of Congress catalog.

Note: Contents data are machine generated based on pre-publication provided by the publisher. Contents may have variations from the printed book or be incomplete or contain other coding.


Counter
REINVENTING THE HOSPITAL EXPERIENCE
TABLE OF CONTENTS
CHAPTER 1. THE CHALLENGE TO HOSPITALS: REINVENTING THE 
HOSPITAL EXPERIENCE	1-1
	What are the Components of a Reinvented Hospital Experience?
	How Were the Study Hospitals Selected?	1-7
	Organization of the Book
CHAPTER 2. WINDBER MEDICAL CENTER - CRISIS LEADS TO CHANGE
	2-16
	Executive Summary	2-16
	Background	2-17
	Pursuing a Patient-Oriented Strategy	2-19
	Challenges to the Strategy	2-23
	Keys to Success	2-24
CHAPTER 3. ST. ROSE DOMINICAN HOSPITALS-SIENA CAMPUS.
CREATING A NEW ENVIRONMENT FOR HOSPITAL CARE	3-33
	Executive Summary	3-33
	Background	3-34
	Pursuing a Patient-Oriented Strategy	3-37
	Challenges to the Strategy	3-39
	Keys to Success	3-41
CHAPTER 4. ABBOTT NORTHWESTERN HOSPITAL. COMBINING HIGH
TECH AND HIGH TOUCH	4-47
	Executive Summary	4-47
	Background	4-48
	Pursuing a Patient-Oriented Strategy	4-50
	Challenges to the Strategy	4-56
	Keys to Success	4-57
CHAPTER 5. FLORIDA HOSPITAL-CELEBRATION HEALTH. BECOMING A 
LIVING LABORATORY	5-65
	Executive Summary	5-65
	Background	5-66
	Pursuing a Patient-Oriented Strategy	5-68
	Challenges to the Strategy	5-73
	Keys to Success	5-75
	References	5-78
CHAPTER 6. HIGHLINE MEDICAL CENTER. MAINTAINING THE MOMENTUM
	6-84
	Executive Summary	6-84
	Background	6-85
	Pursuing a Patient-Oriented Strategy	6-87
	Challenges to the Strategy	6-89
	Keys to Success	6-93
CHAPTER 7. ST. CHARLES MEDICAL CENTER-BEND. ADJUSTING TO 
CHANGE	7-101
	Executive Summary	7-101
	Background	7-102
	Pursuing a Patient-Oriented Strategy	7-106
	Challenges to the Strategy	7-111
	Keys to Success	7-113
CHAPTER 8. NORTH HAWAII COMMUNITY HOSPITAL. A BLENDED 
MEDICINE PERSPECTIVE	8-119
	Executive Summary	8-119
	Background	8-120
	Pursuing a Patient-Oriented Strategy	8-122
	Challenges to the Strategy	8-126
	Keys to Success	8-128
	References	8-130
CHAPTER 9. THE VALLEY HOSPITAL. REINVIGORATING NURSING AT THE 
BEDSIDE	9-135
	Executive Summary	9-135
	Background	9-136
	Pursuing a Patient-Oriented Strategy	9-138
	Challenges to the Strategy	9-143
	Keys to Success	9-145
	References	9-148
CHAPTER 10. PUTTING THE COMPONENTS OF A PATIENT-FOCUSED 
HOSPITAL IN PLACE	10-151
	Transforming Care at the Bedside	10-152
CHAPTER 11. MEASURING AND SUSTAINING SUCCESS	11-196
CHAPTER 12. NEEDS A TITLE	12-213
	Vision, Leadership, and Motivation	12-213
	Implementation Strategies	12-214
	Overcoming Obstacles	12-216
	Sustainability	12-217
	Key Success Factors
	Prospects for the Future	12-220
	References	12-226
APPENDIX	A-231
	Research Methods	A-231
	References	A-236

Library of Congress Subject Headings for this publication:

Hospital care -- United States.
Hospital patients -- Care -- United States.
Hospitals -- United States -- Administration.
Hospital-Patient Relations -- United States.
Hospital Administration -- methods -- United States.