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Contents Contributors Dedication I. PERSPECTIVES ON TELEPHONE SURVEY METHODOLOGY 1. Telephone Survey Methods: Adapting to Change Clyde Tucker and James M. Lepkowski II. SAMPLING AND ESTIMATION 2. Sampling and Weighting in Household Telephone Surveys William D. Kalsbeek and Robert P. Agans 3. Recent Trends in Household Telephone Coverage in the United States Stephen J. Blumberg, Julian V. Luke, Marcie L. Cynamon, and Martin R. Frankel 4. The Influence Of Mobile Telephones On Telephone Surveys Vesa Kuusela, Mario Callegaro, and Vasja Vehovar 5. Methods for Sampling Rare Populations in Telephone Surveys Ismael Flores Cervantes and Graham Kalton 6. Multiplicity-Based Sampling for the Mobile Telephone Population: Coverage, Nonresponse, and Measurement Issues Robert Tortora, Robert M. Groves, and Emilia Peytcheva 7. Multiple Mode and Frame Telephone Surveys J. Michael Brick and James M. Lepkowski 8. Weighting Telephone Samples Using Propensity Scores Sunghee Lee and Richard Valliant III. DATA COLLECTION 9. Interviewer Error and Interviewer Burden Lilli Japec 10. Cues of Communication Difficulty in Telephone Interviews Frederick G. Conrad, Michael F. Schober, and Wil Dijkstra 11. Oral Translation in Telephone Surveys Janet Harkness, Nicole Schoebi, Dominique Joye, Peter Mohler, Timo Faass, and Doroth¿e Behr 12. The Effects of Mode and Format on Answers to Scalar Questions in Telephone and Web Surveys Leah Melani Christian, Don A. Dillman, and Jolene D. Smyth 13. Visual Elements of Questionnaire Design: Experiments With a CATI Establishment Survey Brad Edwards, Sid Schneider, and Pat Dean Brick 14. Mode Effects in the Canadian Community Health Survey: A Comparison of CATI And CAPI Yves B¿land and Martin St-Pierre IV. OPERATIONS 15. Establishing a New Survey Research Call Center Jenny Kelly, Michael W. Link, Judi Petty, Kate Hobson, and Patrick Cagney 16. CATI Sample Management Systems Sue Ellen Hansen 17. Measuring and Improving Telephone Interviewer Performance and Productivity John Tarnai and Danna L. Moore 18. Telephone Interviewer Voice Characteristics and the Survey Participation Decision Robert M. Groves, Barbara C. O?Hare, Dottye Gould-Smith, Jos¿ Benk¡, and Patty Maher 19. Monitoring Telephone Interviewer Performance Kenneth W. Steve, Anh Thu Burks, Paul J. Lavrakas, Kimberly D. Brown, and J. Brooke Hoover 20. Accommodating New Technologies: Mobile and VoIP Communication Charlotte Steeh and Linda Piekarski V. NONRESPONSE 21. Privacy, Confidentiality, and Respondent Burden as Factors in Telephone Survey Nonresponse Eleanor Singer and Stanley Presser 22. The Use of Monetary Incentives to Reduce Non-Response in Random Digit Dial Telephone Surveys David Cantor, Barbara C. O?Hare, and Kathleen S. O?Connor 23. The Causes and Consequences of Response Rates in Surveys by the News Media and Government Contractor Survey Research Firms Allyson L. Holbrook, Jon A. Krosnick, and Alison Pfent 24. Response Rates: How Have They Changed and Where Are They Headed? Michael P. Battaglia,Meena Khare, Martin R. Frankel, Mary Cay Murray, Paul Buckley, and Saralyn Peritz 25. Aspects of Nonresponse Bias in RDD Telephone Surveys Jill M. Montaquila, J. Michael Brick, Mary C. Hagedorn, Courtney Kennedy, and Scott Keeter 26. Evaluating and Modeling Early Cooperator Effects in RDD Surveys Paul P. Biemer and Michael W. Link References Index
Library of Congress Subject Headings for this publication:
Surveys -- Methodology -- Technological innovations -- Congresses.
Telephone surveys -- Methodology -- Technological innovations -- Congresses.