Table of contents for Ego check : why executive hubris is wrecking companies and careers and how to avoid the trap / Mathew Hayward.

Bibliographic record and links to related information available from the Library of Congress catalog.

Note: Contents data are machine generated based on pre-publication provided by the publisher. Contents may have variations from the printed book or be incomplete or contain other coding.


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Contents
	
INTRODUCTION	1
The Four Sources of Hubris	3
Do Check your Ego ¿ Just Don¿t Leave it At the Door!	5
It¿s All in the Research	7
How This Book Helps You Become a Better Decision-Maker	8
CHAPTER 1: The High Stakes of Hubris	1
A Deadly Lesson in Hubris	2
A Framework for Managing Hubris while Remaining Highly Confident	8
The Hallmarks of Confidence, Overconfidence, and Hubris	9
Applying the Framework to Our Decisions	11
Acknowledging the Dual Nature of Overconfident Thinking	14
Considering the Case of Hank Greenberg: Overconfidence at the American International Group	19
Summary	26
CHAPTER 2: The Culture of Overconfidence: How We Manage Our Most Critical Decisions	1
Overconfidence and Entrepreneurship: Dean Kamen and the Segway	2
First Inventions: Designing Products for the Ill and Disabled	2
From Inventor to Entrepreneur: The Segway Moves Kamen into Business Management	5
Exploring the Limits of the Segway¿s Success	10
Betting on Success: How Other Entrepreneurs Bank on Beating the Odds	13
Overconfidence and Investing	16
Overconfidence and Personal Health-Management	19
Underestimating our Health Risks	19
Overestimating Our Abilities to Diagnose and Cure Problems	20
Encouraging Overconfidence in Doctors	25
Hubris and Education-Management	27
Training Students to be Overconfident	27
Grade Inflation and Overconfidence in Higher Education	28
Summary	30
Chapter 3: How Excessive Pride Feeds Executive Hubris	1
Understanding the Sources and Nature of Excessive Pride	2
Apple Computer, Inc.: A Case Study of Excessive Pride	5
Steve Jobs and the Limits of His Genius	7
Sculley Lands at Apple	14
Overestimating Skills and Underestimating the Market	18
Jobs¿ NeXT Lesson in Overweening Pride	21
Jobs¿ Grounds His Pride and Leverages His Talents	22
Placing the Jobs and Sculley Experience in the Framework	25
Invalid Data: How CEOs Respond to Positive and Negative Data.	27
Celebrity CEOs: Buying into the Myth	28
The Dangers of Denial: How Executives Fail when they Ignore Negative Feedback	31
Guided by Pride: A Link between Executive Hubris and Higher Premiums Paid in Mergers and Acquisitions	34
Avoiding and Managing Excessive Pride	39
Summary	41
CHAPTER 4: Getting the Right Help: Delegating and Decision-Making	1
Getting The Right Input When Decision Making is Centralized	3
HP¿s Carly Fiorina Goes it Alone¿And Loses	3
Finding and Trusting the Right Foils at Oracle Corp.	9
Ellison Learns the Rules of Sound Delegation	10
Differing Views of Ellison¿s Trusted Advisors	13
Preventing Power From Begetting Hubris: Evidence from Berkshire Hathaway¿s Warren Buffett	20
Decision-Making Based on Well-Founded Confidence, Not Ego and Pride	22
Knowing When to Step Back, Step In, and Step Aside	24
Getting the Right Help When Decision-Making is Decentralized	27
When Executives Trust Too Much: Martin Sorrell and the WPP Group¿s ¿Benattigate¿	27
Meg Whitman and Decentralized Decision Making at EBay.	33
Empowering Decision-Makers at All Levels	33
A Structured Approach to Defusing Overconfident Decisions	36
Summary	38
CHAPTER 5: GROUNDING JUDGMENT IN FEEDBACK	1
Gauging the Quality of Feedback and Our Willingness to Act on It	2
Decision-making Based on Grounded Judgment.	5
Decision-Making Based on Selective Judgment	9
Linking Compensation to Overconfident Judgment	10
Optimism as a Tool for Dealing with Relentless Negative Feedback	12
Decision-Making Based On Speculative Judgment	14
Merck¿s Management of Vioxx	16
Under-estimating Risks and Over-estimating the Power of Marketing	21
From Speculative to Hapless Judgment at Merck: Failing to Act on Feedback about Vioxx.	24
A Long and Painful Lesson in Executive Hubris	26
Decision-Making Based on Hapless Judgment	32
Using Forced Ranking Systems to Provide Effective Feedback	33
The Failings of the Forced Ranking System	35
Summary	37
CHAPTER 6: Managing Tomorrow Today	1
A Framework for Consequence Management	3
Decision-Making At Scaled Composites	8
Establishing What Could Go Wrong with a Premature Launch of SpaceShipOne	10
Acting on Problems that Emerged During SpaceShipOne¿s Testing	11
Scaled¿s Backup and Loss-Mitigation Action	13
On-Going Challenges: From SpaceShipOne to Space Tourism	14
Decision-Making and Consequence Management at NASA	16
Underestimating the Worst Case Scenario	17
NASA¿s Failure to Act on Adverse Knowledge: Evidence From Challenger and Columbia	20
A Failure to Prepare for the Consequences of a Shuttle Disaster	24
Voicing Concerns in a ¿Mission Accomplished¿ Culture	27
Constructing a Process for Establishing What Can go Wrong	29
Priming the Organization to Act On Evidence Of Problems	30
Building a Backup or Loss-mitigation Action Plan	31
Summary	32
 
Chapter 7: From Overconfidence To Hubris ¿ Jean-Marie Messier¿s Reign At Vivendi	1
Messier¿s Rising Star Explodes into Excessive Pride	4
Messier Takes Charge	5
A Love Affair with the Press	7
Messier Chooses Pride Over Judgment	8
Squandered Resources: Messier Fails to Heed Input and Delegate Decisions	11
Selective Judgment at Work: Messier Dismisses Negative Feedback	14
The Final Act of Hubris: A Failure to Manage Consequences	16
Summary	20
CHAPTER 8: Overcoming Hubris--Lessons from Michael Dell of Dell, Inc.	1
Michael Dell¿s Grounded Pride	3
Struggling to Maintain an Internal Locus of Pride	4
Learning From False Pride	7
Getting The Right Help: Michael Dell Turns to Lee Walker and Kevin Rollins	12
Bringing in Experts to Help a Changing Business	13
Sharing Power and Delegating Decision-Making	15
Leveraging Differences in Collaborative Decision-Making	17
Ensuring That Executives Use Extensive and Timely Feedback	18
Managing Tomorrow Through Today¿s Decisions And Actions	21
Entering a New Market: Managing What Could Go Wrong	22
Mitigating Negative Consequences	23
25
Summary	26
Some Closing Comments	28
Index

Library of Congress Subject Headings for this publication:

Success in business -- Psychological aspects.
Entrepreneurship -- Psychological aspects.
Business failures.
Decision making.