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[P. V: CONTENTS] Contents 1. Why Global Supply Chain Management? 000 John T. Mentzer, Theodore P. Stank, and Matthew B. Myers About Global Supply Chain Management 000 About the Handbook 000 Understanding Global Supply Chains 000 Managing the Functions 000 Resource Management 000 Managing the Relations 000 Making It Happen 000 2. Global Supply Chain Management Strategy 000 John T. Mentzer, Theodore P. Stank, and Matthew B. Myers Global SCM Strategy 000 Impacts on Strategic Orientation 000 Capabilities and Structural Elements of GSCMS 000 Performance Implications 000 Integration of GSCMS Into Firm Strategy 000 3. Assessing the Global Environment 000 Matthew B. Myers, Antonio Borghesi, and Ivan Russo Yesterday?s Supply Chains in to day?s Global Environment 000 Cross-Cultural Influences and the Global Supply Chain 000 Foreign Currency Volatility 000 Political Economies 000 Two Sets of Rules 000 The New Environment of Hyper Security 000 4. Value and Customer Service Management 000 Dan Flint and Britta Gammelgaard Value Management 000 Customer Service 000 Customer Service and Value Management 000 5. Demand Management 000 John T. Mentzer, Mark A. Moon, Dominique Estampe, and Glen Margolis Derived Versus Independent Demand 000 A Model of Supply Chain Demand Management 000 Forecasts Versus Plans Versus Targets 000 Saes and Operations Planning (S&OP) 000 Why is a Sales Forecast Needed? 000 The to ols of Sales Forecasting Management 000 Sales Forecasting Management Questions 000 Demand Management: An Iterative Process 000 6. Knowledge Management 000 Donna F. Davis and Didier Chenneveau From Data to Knowledge 000 Building Knowledge Management Competence 000 Challenges to Building Knowledge Management Competence 000 7. Process Orientation and Successful Supply Chain Management 000 Everth Larsson and Anders Ljungberg Views on SCM and Process 000 The Heritage of the Function-Oriented Organization 000 Different Processes 000 A Business Viewed as a System 000 Elements in a Process-Oriented Organization 000 Designing the Process-Oriented Organization 000 Is SCM Possible in Function-Oriented Organizations? 000 Should Processes Be Company Specific or Standard? 000 How to Make SCM Work 000 Measurement, Analysis, and Development 000 8. Marketing and Sales Management 000 Thomas E. DeCarlo and William L. Cron Marketing Strategy 000 Strategic Implementation Decisions 000 Sales Force Program Decisions 000 9. Product Management And Global Product Launch 000 Margaret Bruce, Lucy Daly, and Kenneth B. Kahn. The Role of Product Management 000 Global Product Launch 000 Launch Strategy Influencers 000 Global Launch Strategy Considerations 000 Company One 000 Company Two 000 10. Expanding The Frontiers Of Operations Management 000 E. Powell Robinson, Jr. and Funda Sahin What is Operations Management? 000 Operations Management Decision Problems 000 Evolution of Operations Management 000 Different Perspectives of Operations Management 000 Operations Management in the New Economy 000 Synchronizing the Marketplace and Operations Through Agility 000 Implications and Conclusions 000 11. Integrated Logistics Management 000 Abr¿ Pienaar Logistics in The Context of Supply Chain Management 000 Business Process Integration 000 The Business Process Framework 000 Methods and Techniques 000 Organization and People 000 Systems and Data 000 Designing Integrated Logistics Business Processes 000 Implementing Integrated Logistics Management 000 Luxury Goods 000 Global Pharmaceuticals 000 12. Inventory Management In Global Supply Chains 000 Funda Sahin and E. Powell Robinson, Jr. Inventory Basics 000 Independent vs. Dependent Demand Inventory 000 Reasons For Inventory 000 Reasons Against Inventory 000 Types of Inventory 000 Inventory Control Systems 000 Single-Period Inventory Systems 000 Multi-Period Inventory Systems 000 Implications and New Strategies in Inventory Management 000 Postponement 000 Reducing Seasonal and Short Life Cycle Inventory Costs With Quick Response 000 Supply Chain Partnerships and Vendor Managed Inventory 000 13. Transportation Management 000 Thomas J. Goldsby, Michael R. Crum, and Joel Sutherland Transportation Decision Making 000 Transportation Cost Behavior 000 Carrier Cost Behavior and Efficiencies 000 Carrier Implications 000 Shipper Implications 000 Collaborative Transportation Management (Ctm) 000 Defining the Ctm Process 000 Global Transportation Issues 000 Transportation Capacity Issues 000 Addressing Capacity Problems 000 Transportation Security Issues 000 Security Solutions 000 14. Warehousing In The Supply Chain 000 Thomas W. Speh The Role of Warehousing in Global Supply Chains 000 Product Type and Warehousing Operations 000 Why Have a Warehouse? 000 Reverse Supply Chain 000 The Location of Warehouses 000 Warehouse Design and Operations 000 Measuring Warehouse Performance 000 The Role of Information in Warehouse Management 000 Technology and Warehouse Operations 000 Future Trends for Warehousing 000 Additional Readings 000 15. Supply Management 000 Lisa M. Ellram and Paul Cousins The Strategic Supply Management Process 000 Trends in Supply Management 000 Strategic Involvement 000 Customer Focus 000 Involvement in Indirect and Services Spending 000 Globalization and Outsourcing 000 Continuous Improvement Focus and Involvement in Payables 000 Environmental Issues 000 16. Critical Support Of Supply Chain Logistics Personnel 000 Scott Keller The Changing Nature of the Workplace 000 Creating A Customer-Focused Logistics Workforce 000 Fundamental Information Exchange 000 Knowledge Development 000 Assistance to Employees 000 Performance Feedback 000 Workplace Affirmation 000 Implementing A Customer-Focused Employee Plan 000 17. The Lean Supply Chain: The Path To Excellence 000 James M. Reeve and Mandyam M. Srinivasan Conventional Supply Chain Management 000 Its More Than ?Just-In-Time? 000 Lean Supply Chain Basics: Flow and Pull Replenishment 000 Work Flow Characterization: V, A, and T Configurations 000 Fulfillment Characterization: Bts, Ato, Bto and Eto 000 Applying Lean Principles to A Bts V-Type Process 000 18. The Financial-Supply Chain Management Connection 000 Stephen G. Timme Key Drivers of Financial Performance 000 Measuring Financial Performance 000 Making The Financial-SCM Connection -- A to P-Down Approach 000 19. Risk Management 000 Ila Manuj, J. Paul Dittmann, and Barbara Gaudenzi What Is Risk? 000 Types of Risks in Global Supply Chains 000 A Risk Management Process Model 000 Step 1: Identifying and Profiling Risks 000 Step 2: Risk Assessment and Evaluation 000 Step 3: Managing Risks and Risk Management Strategies 000 Step 4: Supply Chain Risk Management Strategy 000 Step 5: Mitigating Supply Chain Risks 000 20. Supply Chains As Interpretation Systems: Knowledge, Strategy, And Performance 000 G. Tomas M. Hult, David J. Ketchen, Jr., S. Tamer Cavusgil, and Roger J. Calantone Recent Research on Information Management Within Supply Chains 000 The Next Step: Fitting Supply Chain Knowledge and Strategy 000 Identification of Ideal Profiles 000 Implications 000 Chapter 21 ?RELATIONSHIP MANAGEMENT Jagdish N. Sheth and Arun Sharma Shift in Organizational Strategy 000 Relationship With Suppliers 000 Examples of Benefiting From Supplier Relationships 000 Dimensions of Customer Relationships 000 Establishing and Maintaining Supplier Relationships 000 Organizational Changes to Establish Supplier Relationships 000 Emerging Issues in Relationship Management 000 22. Logistics Outsourcing 000 Clifford F. Lynch, Theodore P. Stank, and Shay Scott Logistics Outsourcing History 000 Why Outsource Logistics Activities? 000 The Challenges of Global Logistics Outsourcing 000 Some Concluding Examples 000 23. International Sourcing Strategies: Redressing The Balance 000 Masaaki Kotabe and Michael J. Mol The International Sourcing Phenomenon 000 Wave After Wave 000 The Performance Rationale 000 On Balance 000 Redressing the Balance 000 Riding the Waves 000 24. Negotiation 000 Lloyd M. Rinehart Relationship Types Resulting From Supplier/Customer Negotiations 000 Following The Negotiation Process in A Global Supply Chain Context 000 Assessing the Negotiation Potential of the Relationship 000 25. Interfunctional Coordination 000 Susan L. Golicic and Kate Vitasek What Is Interfunctional Coordination? 000 Axes of Effective Interfunctional Coordination 000 Mechanisms to Drive Coordination 000 Common Goals and Measures 000 Achieving Interfunctional Coordination 000 Interfunctional Coordination: A Collaborative Climate for Success 000 26. Interorganizational Coordination 000 Terry L. Esper The Managerial Behaviors of Interorganizational Coordination 000 Environmental Characteristics for Effective Interorganizational Coordination 000 27. Global Supply Chain Control 000 Daniel C. Bello and Meng Zhu Characteristics of Controller?s Strategy 000 Magnitude and Scope of Control Requirements 000 Implementation Effectiveness From Institutional Arrangements 000 The Moderator Role of Institutional Environmental Differences 000 28. Supply Chain Innovation 000 Daniel J. Flint and Everth Larsson Innovation as Strategy 000 Supply Chain Innovation 000 Innovation Processes 000 The Importance of Organizational Culture and Processes 000 Ramifications of Global Supply Chains 000 29. Global Supply Chain Security 000 Omar Keith Helferich and Robert Lorin Cook Disaster Classification/Vulnerability Assessment 000 Disaster Management Process 000 Mitigation 000 Detection 000 Response 000 Recovery 000 Disaster Preparedness?Current Status 000 Recent and Emerging Developments 000 30. Diagnosing The Supply Chain 000 James H. Foggin, Paola Signori, and Carol L. Monroe Diagnosis 000 Benchmarking Approaches 000 Mapping Approaches 000 Means-Ends Approaches/Cause and Effects Diagrams 000 Curing Problems and Eliminating the Pain Points 000 31. Change Management 000 J. Paul Dittmann and John E. Mello What Is Change Management? 000 Developing the Change Management Strategy 000 The Change Management Plan 000 People and Organizational Issues 000 Organizational Readiness for Change?The Change Management Survey 000 Change Management Organizational Roles 000 The Initial Response to an Announced Change 000 Complacency 000 Resistance to Change 000 Resistance to Different Types of Change 000 Change Management Myths and Realities 000 Launching the Change 000 Summary of Key Success Factors: The Change Equation 000 Change Management in a Global Environment 000 Name Index 000 Subject Index 000 About the Editors 000 About the Contributors 000
Library of Congress Subject Headings for this publication:
Delivery of goods -- Management.