Table of contents for Reference librarianship : notes from the trenches / Charles R. Anderson, Peter Sprenkle.

Bibliographic record and links to related information available from the Library of Congress catalog.

Note: Contents data are machine generated based on pre-publication provided by the publisher. Contents may have variations from the printed book or be incomplete or contain other coding.


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CONTENTS 
Preface 
Chapter 1. Directional Questions 
¿Just point me to the . . .¿ 
A Grunt¿s Diary: May-June 2003 
Chapter 2. The Library Has Everything 
¿Alice¿s Restaurant¿ or ¿Do You Have . . .¿ 
A Grunt¿s Diary: July 2003 
Chapter 3. Something Is Not Working Here 
¿The Computer/Printer/Copier Is Broken¿ 
A Grunt¿s Diary: August 2003 
Chapter 4. The Computer Is Not Listening to Me! 
Computer Literacy versus Printed Literacy 
A Grunt¿s Diary: September 2003 
Chapter 5. The Library Does Not Have What I Want 
Reprise and Coda 
A Grunt¿s Diary: October 2003 
Chapter 6. Why Are These People in the Library? 
¿The Library: People¿s University or Social Service Center¿ 167 
170 A Grunt¿s Diary: November 2003 
Chapter 7. Reference Questions 
¿I Need Help!¿ 
Introduction 
A Grunt¿s Diary: December 2003 
Chapter 8. Policy Questions 
ix
¿Why Does (Doesn¿t) the Library . . .¿ 
A Grunt¿s Diary: January 2004 
Chapter 9. The Library As a Retail Outlet 
How One Library Transformed Itself into an Xpress Shop 285 
288 A Grunt¿s Diary: February 2004 
Chapter 10. Staffing Tomorrow¿s Library 
Hire for the Smile, Train for the Job 
A Grunt¿s Diary: March 2004 
Chapter 11. Building Tomorrow¿s Library 
Why Did I Tell You I Was Going to Shanghai? 
A Grunt¿s Diary: April 2004 
Chapter 12. How Did We Get Here from There? 
Where Did We Go Wrong/Right? 
A Grunt¿s Diary: May 2004 
Conclusion 
References 
Index 
245 

Library of Congress Subject Headings for this publication:

Reference services (Libraries).
Sprenkle, Peter -- Weblogs.
Reference librarians -- Weblogs.
Public libraries -- Reference services -- United States.
Reference librarians -- Effect of technological innovations on.
Internet in library reference services.
Libraries and the Internet.
Libraries -- Public opinion.
Libraries -- Forecasting.
Libraries -- Humor.