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CONTENTS Preface Chapter 1. Directional Questions ¿Just point me to the . . .¿ A Grunt¿s Diary: May-June 2003 Chapter 2. The Library Has Everything ¿Alice¿s Restaurant¿ or ¿Do You Have . . .¿ A Grunt¿s Diary: July 2003 Chapter 3. Something Is Not Working Here ¿The Computer/Printer/Copier Is Broken¿ A Grunt¿s Diary: August 2003 Chapter 4. The Computer Is Not Listening to Me! Computer Literacy versus Printed Literacy A Grunt¿s Diary: September 2003 Chapter 5. The Library Does Not Have What I Want Reprise and Coda A Grunt¿s Diary: October 2003 Chapter 6. Why Are These People in the Library? ¿The Library: People¿s University or Social Service Center¿ 167 170 A Grunt¿s Diary: November 2003 Chapter 7. Reference Questions ¿I Need Help!¿ Introduction A Grunt¿s Diary: December 2003 Chapter 8. Policy Questions ix ¿Why Does (Doesn¿t) the Library . . .¿ A Grunt¿s Diary: January 2004 Chapter 9. The Library As a Retail Outlet How One Library Transformed Itself into an Xpress Shop 285 288 A Grunt¿s Diary: February 2004 Chapter 10. Staffing Tomorrow¿s Library Hire for the Smile, Train for the Job A Grunt¿s Diary: March 2004 Chapter 11. Building Tomorrow¿s Library Why Did I Tell You I Was Going to Shanghai? A Grunt¿s Diary: April 2004 Chapter 12. How Did We Get Here from There? Where Did We Go Wrong/Right? A Grunt¿s Diary: May 2004 Conclusion References Index 245
Library of Congress Subject Headings for this publication:
Reference services (Libraries).
Sprenkle, Peter -- Weblogs.
Reference librarians -- Weblogs.
Public libraries -- Reference services -- United States.
Reference librarians -- Effect of technological innovations on.
Internet in library reference services.
Libraries and the Internet.
Libraries -- Public opinion.
Libraries -- Forecasting.
Libraries -- Humor.