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Contents Foreword Acknowledgements Part I Chapter 1 The Essence of I-Work Chapter 2 Cubical-Lined Factory Chapter 3 Realizing Value Part II Chapter 4 Structuring the Measurement Environment: Where and What to Measure Chapter 5 Measuring, Metering, and Monitoring the Information Flow Chapter 6 Measure to Improve NOT to Manage Chapter 7 Balancing the Equation Part III Chapter 8 Imagining the Future Chapter 9 Performing in Public Index
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