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Table of Contents Preface Acknowledgements About the Authors Foreword 1 The Journey Begins Sally M. Johnstone Do For-Profit Institutions Have Competitive Advantage? Michael B. Goldstein The Top Critical Issues for Higher Education Today David Longanecker Leadership in a Technology-Rich Environment Judith A. Ramaley 2 Cost Efficiencies: Tools for Meeting Today's Challenges Katrina A. Meyer and Russell Poulin Technology Costing Methodology Lessons Learned Dennis Jones and Marianne Boeke Insights Into Costs and Quality: A Study at Washington State University Tom Henderson and Gary Brown 3 Student Services, Rethought for ALL Students Pat Shea One-Stop Service Center Darlene Burnett E-Servoes at the Program Level Michael Tagawa Online Student Success Center and Online Student Companion Anita Crawley Building a Statewide Student Advising System Andrea Latham Accelerating Your E-Service Initiatives Through Partnerships With Service Providers Russ Adkins 4 How Can We Help the Faculty? Sally M. Johnstone Virginia Tech's Math Emporium Anne H. Moore Open Learning Initiatives at Carnegie Mellon University Candace Thille and Joel Smith 5 Accountability and Assuring Quality Sally M. Johnstone New Institutional Expectations Related to the Integration of Technology Steven Crow Making the Difficult Choice to Integrate New Technology George Connick Accountability for Technology Investments to Policymakers Patricia Cuocco and Steve Daigle 6 Joining Others: Lessons for Consortial Relationships Sally M. Johnstone The Indiana Higher Education Telecommunications System Susan B. Scott Connecticut Distance Learning Consortium Ed Klonoski The Great Plains IDEA Story Virginia Moxley and Sue Maes Reaching Outside Your Campus to Bring Solutions Inside: The Collaborative Proposition of MERLOT for Higher Education Gerard L. Hanley 7 Putting It All Together Sally M. Johnstone The Role of Openness in the Future of Higher Education David Wiley Effects of Mobile Devices on Education Ellen Wagner 2020: Envisioning the Future Academic Ecosystem John Witherspoon Index
Library of Congress Subject Headings for this publication:
Education, Higher -- Economic aspects.
Education, Higher -- Cost effectiveness.
Universities and colleges -- Computer networks.
College students -- Services for.