Table of contents for Ultimate book of business letters : customize your letters, memos, e-mails and presentations with the enclosed CD-ROM / by Cheryl Kimball, with Joni van Gelder.

Bibliographic record and links to related information available from the Library of Congress catalog.

Note: Contents data are machine generated based on pre-publication provided by the publisher. Contents may have variations from the printed book or be incomplete or contain other coding.

Table of Contents
PART ONE: Basics of Business Communication and Protocal
Introduction
Chapter One: Business Letter Style
Chapter Two: Business Letter Basics
Chapter Three: Fax Basics
Chapter Four: Memo Basics
Chapter Five: Email Basics
PART TWO: Letters for Startup
Chapter Six: Letters Seeking Information for a Business Plan
Chapter Seven: Letters Seeking Information for a Marketing Plan
Chapter Eight: Letters Seeking Financing
PART THREE: Letters for Operation
Chapter Nine: Sales Letters
Chapter Ten: Customer Service Letters
Chapter Eleven: B-to-B Purchasing Letters
Chapter Twelve: Personnel Letters
Chapter Thirteen: Public Relations Letters and Press Releases
Chapter Fourteen: Letters to Government and Regulatory Agencies
Chapter Fifteen: Social Protocol
Chapter Sixteen: International Letters
Appendix: Proofreading Practice

Library of Congress Subject Headings for this publication:

Commercial correspondence.
Form letters.