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Table of Contents Acknowledgments Foreword Need ¿Guest Author¿ Introduction A New Standard for 21st Century Leaders 1. What is Six Sigma Leadership? Defining ¿Six Sigma Leadership¿ Leadership Tug of War Striking a Balance: Smart Leadership And versus Or Consciousness and Competence A Vision for Better Leadership 2. Change and Constancy Portfolio Management Busy People How Much Change? Bigger¿or Smaller¿is not Better Planning Your Portfolio Executing Change The Beauty of Constancy 3. Certainty and Doubt The Infallible Leader Leading with Facts and Data Challenging Assumptions Ask Doctor Science Planning for Fire 4. Speed and Deliberateness The illusion of speed Speed as a Discipline Defining and Interpreting Speed Failing to Success Everyday Speed (Lean leadership) 5. Teamwork and Independence What is Leadership Success? A Vision of Leadership Teamwork Building Leadership Teamwork Points of Initiation Looking Up and Out Bring Me Solutions! 6. Now, Tomorrow and Next Year Balancing Your Time Horizon The Usual Suspects Short-Term Efforts Selecting the Right Change Strategy Mid-Term Projects Compressing or Extending the Time Window Long-Term Vision and Initiatives 7. Customer First ¿ and Last The Lost Customer The Law of the Ignorant Customer The Customer¿s Customer¿s Customer Asking, Interpreting, Testing Finding the Middle Ground Pay (No) Attention to the Customer 8. Selling People, Telling People What do Followers Want? Pulling and Pushing the Oars Shared Responsibility Results = Quality x Acceptance Consensus and Enforcement 9. Bringing Six Sigma Leadership to Life Positive and Limiting Forces for Six Sigma Leadership Whose Medicine Is This? Adopting Six Sigma Leadership Yourself Building Six Sigma Leadership in your Organization Striving for a New Standard Afterword: Life Under Six Sigma Leadership Setting the Scene All Systems Go? Unravelling in the Door-Lock Division Testing some Assumptions Sam Takes Some First Steps Smart Leadership Pays Off at Global Lock Sources Index Acknowledgments
Library of Congress Subject Headings for this publication:
Six sigma (Quality control standard).