Table of contents for The Six Sigma leader / by Peter Pande.

Bibliographic record and links to related information available from the Library of Congress catalog.

Note: Contents data are machine generated based on pre-publication provided by the publisher. Contents may have variations from the printed book or be incomplete or contain other coding.


Counter
Table of Contents
Acknowledgments
Foreword 		 Need ¿Guest Author¿ 
Introduction 	A New Standard for 21st Century Leaders
1. 	What is Six Sigma Leadership?
Defining ¿Six Sigma Leadership¿
Leadership Tug of War
Striking a Balance: Smart Leadership
And versus Or
Consciousness and Competence
A Vision for Better Leadership
2.	Change and Constancy
Portfolio Management
Busy People
How Much Change?
Bigger¿or Smaller¿is not Better
Planning Your Portfolio
Executing Change
The Beauty of Constancy
3.	Certainty and Doubt
The Infallible Leader
Leading with Facts and Data
Challenging Assumptions
Ask Doctor Science
Planning for Fire
4.	Speed and Deliberateness
The illusion of speed
Speed as a Discipline
Defining and Interpreting Speed
Failing to Success
Everyday Speed (Lean leadership)
5.	Teamwork and Independence
What is Leadership Success?
A Vision of Leadership Teamwork
Building Leadership Teamwork
Points of Initiation
Looking Up and Out
Bring Me Solutions!
6.	Now, Tomorrow and Next Year
Balancing Your Time Horizon 
The Usual Suspects
Short-Term Efforts
Selecting the Right Change Strategy
Mid-Term Projects
Compressing or Extending the Time Window
Long-Term Vision and Initiatives
7.	Customer First ¿ and Last
The Lost Customer
The Law of the Ignorant Customer
The Customer¿s Customer¿s Customer
Asking, Interpreting, Testing
Finding the Middle Ground
Pay (No) Attention to the Customer
8.	Selling People, Telling People
What do Followers Want?
Pulling and Pushing the Oars 
Shared Responsibility
Results = Quality x Acceptance
Consensus and Enforcement
9.	Bringing Six Sigma Leadership to Life
Positive and Limiting Forces for Six Sigma Leadership
Whose Medicine Is This?
Adopting Six Sigma Leadership Yourself
Building Six Sigma Leadership in your Organization 
Striving for a New Standard
Afterword: 	Life Under Six Sigma Leadership
Setting the Scene
All Systems Go?
Unravelling in the Door-Lock Division
Testing some Assumptions
Sam Takes Some First Steps
Smart Leadership Pays Off at Global Lock
Sources 
Index 
Acknowledgments 

Library of Congress Subject Headings for this publication:

Leadership.
Organizational change.
Organizational learning.
Organizational effectiveness.
Six sigma (Quality control standard).