Table of contents for CMMI survival guide : just enough process improvement / Suzanne Garcia, Richard Turner.

Bibliographic record and links to related information available from the Library of Congress catalog.

Note: Contents data are machine generated based on pre-publication provided by the publisher. Contents may have variations from the printed book or be incomplete or contain other coding.


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Contents
FIGURES
TABLES
PREFACE
ACKNOWLEDGEMENTS
PART 1: SCOUTING THE TERRITORY	
CHAPTER 1	WHY WE THINK PROCESS IS IMPORTANT
1.1	A Short History of Process Improvement
1.2	The role of processes in business
CHAPTER 2	WHY PROCESS IMPROVEMENT HELPS
2.1	Process Improvement is about learning
2.2	Process Improvement should be driven by business value
2.3	Process Improvement can be valuable for any size enterprise/organization
2.4	You have choices in your improvement approach	
2.5	You have choices in the reference model
CHAPTER 3	WHY PROCESS IMPROVEMENT ISN'T TRIVIAL
3.1	Building and sustaining sponsorship	
3.2	Managing an appraisal life cycle
3.3	Developing and sustaining process improvement infrastructure	
3.4	Deploying new and improved processes
3.5	Developing and measuring realistic goals	
3.6	Advantages/Disadvantages of different size improvement efforts
3.7	Project Management Issues	
3.8	Common Pitfalls for Process Improvement Initiatives
3.9	Summary of Part 1
PART 2: MAPPING THE ROUTE	
CHAPTER 4	CMMI AS YOUR GUIDE
4.1	Why CMMI?
4.2	CMMI Primer
4.3	Some Choices to Think About in Using CMMI
4.4	Using CMMI to Guide Your Improvement
CHAPTER 5	A DECISION-BASED LIFECYCLE FOR IMPROVEMENT
5.1	Decide
5.2	Try Initial (Additional) Model Elements
5.3	Analyze
5.4	Commit
5.5	Reflect
5.6	Summary of Part 2
PART 3: SURVIVING THE PASSAGE
CHAPTER 6	A PI CASE STUDY	
6.1	Decide (Cycle1 - To do or not to do)
6.2	Decide (Cycle 2 - What to do, where and when)	
6.3	Try (Cycle 2 - The first pilot)
6.4	Analyze (Cycle 2 - The first pilot)	
6.5	Commit (Cycle 2 - The first pilot)	
6.6	Reflect (Cycle 2 - The first pilot)	
6.7	Decide (Cycle 3 - What's next)	
CHAPTER 7	SURVIVAL AND PI	
7.1	Size up the situation
7.2	Undue Haste Makes Waste
7.3	Remember Where You Are
7.4	Vanquish Fear and Panic
7.5	Improvise	
7.6	Value Living
7.7	Act like the natives	
7.8	Live by your wits, Learn basic skills
7.9	Summary of Part 3
PART 4: EXPERIENCING THE JOURNEY
CHAPTER 8	DEVELOPING AND SUSTAINING SPONSORSHIP
8.1	Communicating with and Sustaining Sponsorship of Organizational Leadership
8.2	Seeking Sponsors: Applying Sales Concepts to Building and Sustaining Support	
8.3	Being a Sponsor: Welcome to the "Foreign Element"
CHAPTER 9	SETTING AND MEASURING AGAINST REALISTIC GOALS	
9.1	Setting Goals and Success Criteria Aligned with Sponsor Objectives
9.2	Understanding the Current State of the Organization: Readiness and Fit Analysis for CMMI
9.3	How do you tell if you've succeeded?
CHAPTER 10	MANAGING AN APPRAISAL LIFE CYCLE
10.1	To Appraise or Not to Appraise - Is that really the question?
10.2	Different appraisal philosophies
10.3	Managing the Resources Needed to Plan/Conduct Appraisal Activities
CHAPTER 11	DEVELOPING INFRASTRUCTURE	
11.1	Developing and Sustaining Process Improvement Team Members	
11.2	Establishing Improvement Infrastructure to Support and Sustain CMMI Implementation	
CHAPTER 12	DEFINING PROCESSES
12.1	CMMI Business Analysis
12.2	Developing Useful Process Guidance
12.3	Collecting/Incorporating Lessons Learned from Improvement Activities
CHAPTER 13	DEPLOYING IMPROVED PROCESSES
13.1	Finding/Selecting Pilots for CMMI Implementation
13.2	Working with Consultants
13.3	Deploying Practices to the Targeted Organizational Scope
13.4	Communication
CHAPTER 14	LOOKING AHEAD
14.1	What's next for you?	
14.2	What's next for PI?
14.3	Summary of Part 4
PART 5: OUTFITTING YOUR EXPEDITION (PI RESOURCES)
CHAPTER 15	TOOLS AND TECHNIQUES	
15.1	An Example of Setting SMART Goals
15.2	Performing a CMMI Business Analysis	
15.3	Performing a Readiness/Fit Analysis	
15.4	1 Hour Process Description method
15.5	Infusion and Diffusion Measurement
15.6	CSI (Crime Scene Investigation) Technique + Chaos Cocktail Party
15.7 Additional Resources
CONTENT AVAILABLE ON WEBSITE: PROCESS IMPROVEMENT HUMOR	
An Alternate Appraisal Method
The Irish Bar Maturity Model
References
Index

Library of Congress Subject Headings for this publication:

Production management.
Quality control.
Capability maturity model (Computer software).