Table of contents for Balanced scorecard and business process management : focusing processes on strategic drivers / Ralph F. Smith.

Bibliographic record and links to related information available from the Library of Congress catalog.

Note: Contents data are machine generated based on pre-publication provided by the publisher. Contents may have variations from the printed book or be incomplete or contain other coding.

Contents
Chapter 1		A World of Change
Chapter 2		How Process Can Drive Strategy
Chapter 3 		The Strategic Process
Chapter 4		Strategy Maps
Chapter 5		Balanced Scorecard and Strategic Initiatives
Chapter 6		Conclusions
Index

Library of Congress Subject Headings for this publication:

Workflow -- Management.
Benchmarking (Management).
Performance -- Management.
Strategic planning.