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[Project TABLE OF CONTENTS PROLOGUE: A WHOLE NEW WORLD 2 THE AGE OF EMPOWERMENT 5 THE AGE OF KNOWLEDGE 5 THE AGE OF TRANSCENDENCE 7 CHAPTER 1: IT?S NOT SHARE OF WALLET ANYMORE; IT?S SHARE OF HEART 12 WHAT IS A FIRM OF ENDEARMENT? 16 FoE Stakeholders 21 IDENTIFYING FIRMS OF ENDEARMENT 21 The Firms That Made the Final Cut 24 HOW FIRMS OF ENDEARMENT PERFORM 25 FIRMS OF ENDEARMENT VS. GOOD TO GREAT COMPANIES 25 THE FOE WAY 26 OVERVIEW OF CHAPTERS 28 CHAPTER 2: NEW AGE, NEW RULES, NEW CAPITALISM 31 THE SELF-ACTUALIZATION OF CAPITALISM 33 SHAREHOLDERS VERSUS STAKEHOLDERS 38 EMOTIONALLY INTELLIGENT MANAGEMENT IN FOES 42 FINDING THE WILL TO CHANGE 43 CHANGING TO BECOME A FOE 47 CHAPTER 3: THE CHAOTIC INTERREGNUM 53 A SOLUTION TO DISORDER: NATURAL CAPITALISM 55 THE COMMUNICATIONS CHALLENGE IN ?THE ERA OF DISORDER? 59 CHAPTER 4: EMPLOYEES - THE DECLINE AND FALL OF HUMAN RESOURCES 65 THE JOYS OF WORKING FOR A FOE 66 FOES PUT MEANING INTO THE WORK EXPERIENCE 69 THE PARTNERSHIP ADVANTAGE IN MANAGEMENT-UNION RELATIONSHIPS 72 FOE LEADERSHIP UNDERSTANDS THE FINE ART OF BUILDING TRUST 74 FOES PUT FUN INTO THE WORK ENVIRONMENT 76 TRAINING & DEVELOPMENT ARE PRIORITIES IN FOES 81 RECOGNITION & CELEBRATION HAVE HIGH PRIORITY IN FOES 83 HOW FOES VIEW PART-TIME EMPLOYEES 83 CONNECTING TOP TO BOTTOM 84 THE HR DEPARTMENT OF THE FUTURE 86 BENEFITS THAT FLOW TO SHAREHOLDERS FROM DOING IT RIGHT 88 CHAPTER 5: CUSTOMERS - THE POWER OF LOVE 91 THE NEW MARKETING PARADIGM 95 A NEW CONSCIOUSNESS 100 THE UNSPOKEN CONTRACT THAT FOES HONOR 102 IT?S NOT NEWS: COMMITTED EMPLOYEES YIELD COMMITTED CUSTOMERS 104 HOW NOT TO BUILD TRUST 107 FOES ARE SOULFUL 108 CHAPTER 6: INVESTORS ? REAPING WHAT FOES SOW 115 THE DECLINING LIFE EXPECTANCY OF COMPANIES 116 THE WHOLE FOODS WAY TO SHAREHOLDER WEALTH 116 WHO ARE TODAY?S INVESTORS? 118 THE ZEN WAY OF VIEWING THE PURSUIT OF PROFIT 121 BONDING INVESTORS, EMPLOYEES AND CUSTOMERS 123 SHAREHOLDER RETURNS ? FOE COMPOSITE EXCELS 124 P/E RATIOS ? IS THERE A FOE PREMIUM? 126 ROE ? MEASURING PROFITABILITY 127 BETA ? OBTAINING HIGHER RISK-ADJUSTED RETURNS 128 OTHER EVIDENCE SUPPORTING SUPERIOR FOE PERFORMANCE 128 CHAPTER 7: PARTNERS - ELEGANT HARMONIES 132 A COMPANY?S POTENTIAL IS NOT FULLY EVIDENT IN ITS ?NUMBERS? 135 STAKEHOLDER CONCINNITY VS. STAKEHOLDER EXPLOITATION 139 MAKING STAKEHOLDERS PARTNERS INCREASES SUCCESS POTENTIAL 139 COLLABORATION IS MORE PROFITABLE THAN EXPLOITATION 145 MAKING THE WORLD BETTER CAN MAKE SHAREHOLDERS RICHER 148 CHAPTER 8: SOCIETY ? THE ULTIMATE STAKEHOLDER 154 BUSINESS VALUES VS. HUMAN VALUES 156 FOES AND SOCIETY 159 Encourage Employee Involvement 159 Nurture Local Communities 161 Cultivate Global Community 161 Improve Competitive Context 162 Focus on Sustainability 163 Cooperate with Governments 166 CHAPTER 9: CULTURE - THE SECRET INGREDIENT 174 THE PRIMACY OF CULTURE 174 UNLEASHING ORGANIZATIONAL ENERGY 177 SETTING ORGANIZATIONAL VISION: SEEING THE LARGER PICTURE 178 A Broader Purpose 179 Servant Leadership 180 Emotionally-Intelligent Leadership 182 Exemplary Citizenship 185 Membership in an Economic Ecosystem 186 NURTURING ORGANIZATIONAL VALUES BY BUILDING ENDEARING CULTURES 187 Aligning Incentives with Culture 190 Orientation and Grounding 191 Organizational Structure That Reflects Culture 191 SUMMARY OF FOE CULTURAL CHARACTERISTICS 192 SELF-ACTUALIZATION AND CORPORATE CULTURE 199 CULTURE = DNA 201 CHAPTER 10: LESSONS LEARNED 205 DISTINGUISHING TRAITS OF FIRMS OF ENDEARMENT 205 FOES FREELY CHALLENGE INDUSTRY DOGMA 205 FOES CREATE VALUE BY ALIGNING STAKEHOLDERS? INTERESTS 207 FOES ARE WILLING TO BREAK TRADITIONAL TRADE-OFFS 211 FOES TAKE A LONG-TERM PERSPECTIVE 212 FOES FAVOR ORGANIC GROWTH 214 FOES BLEND WORK AND PLAY 214 FOES REJECT TRADITIONAL MARKETING MODELS 216 CHAPTER 11: CROSSING OVER TO THE OTHER SIDE 219 THE BIG CHALLENGE OF THE TIMES: TRANSCENDING A ZERO SUM MINDSET 223 FOE MANAGEMENT REQUIRES HOLISTIC THINKING 228 GETTING TO THE ?OTHER SIDE OF COMPLEXITY? 229 ABOUT THE AUTHORS 236 DR. RAJENDRA S. SISODIA 236 MR. DAVID B. WOLFE 236 DR. JAGDISH N. SHETH 236
Library of Congress Subject Headings for this publication:
Strategic planning.
Business planning.
Business ethics.
Social responsibility of business.