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Contents About the editors ix About the contributors x Part One: The nature of outsourcing and its present state 1 Introduction to Part One 1 Chapter One 3 The outsourcing decision: A strategic framework 3 Chapter Two 32 Research on outsourcing: Theoretical perspectives and empirical evidence 32 Chapter Three 59 Outsourcing: Drivers and future developments 59 Chapter Four 76 The evolution of outsourcing 76 Chapter Five 86 Global IT Sourcing: Analysis, Developments and Best Practice Considerations Part Two: The impact of outsourcing on organisational structures 113 Introduction to Part Two 113 Chapter Six 115 Global technology transfer: Personal experience from GM and the private sector 115 Chapter Seven 135 The relationship between corporate competitiveness strategy, innovation, increased efficiency, productivity growth and outsourcing 135 Chapter Eight 201 Outsourcing: The employee perspective 201 Chapter Nine 217 Outsourcing for a competitive advantage: The human resource dimensions 217 Part Three: The long-term effects of outsourcing as an organisational driven process 237 Introduction to Part Three 237 Chapter Ten 239 Outsourcing activities in the world economy 239 Chapter Eleven 259 SMEs ability to go global - relevance of aggregation and critical e-applications in outsourcing 259 Chapter Twelve 280 The economic rationale and labour market effects of outsourcing: A survey 280 Chapter Thirteen 309 Transforming organisations: An analysis of outsourcing and its effects on trade unions 309 Chapter Fourteen 333 The Materiality of Outsourcing 333 Part Four: Outsourcing: Legal issues, control and relationships 362 Introduction to Part Four 362 Chapter Fifteen 365 Legal aspects of outsourcing: An overall perspective 365 Chapter Sixteen 385 Risk mitigation and outsourcing: Alternative models for managing supply risk 385 Chapter Seventeen 407 Use of service credits to mediate performance in an outsourcing agreement. 407 Chapter Eighteen 429 Critical requirements for building and sustaining a successful outsourcing relationship 429 Chapter Nineteen 448 Outsourcing: Ethical supply chain issues 448 Part Five: The practical side of outsourcing - The case study approach 467 Introduction to Part Five Chapter Twenty Clean skin at Kinleith Mill Chapter Twenty-One 494 Key questions to ask when contracting out government services: An application to orderly services 494 Chapter Twenty-Two 526 Offshoring and the SME 526 Index
Library of Congress Subject Headings for this publication:
Contracting out.