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Contents List of Figures and Tables Acknowledgements List of Abbreviations 1 Institutional Innovations in Public Service Delivery in India: Cases and Lessons Vikram K. Chand 2 Promoting Competition in India's Telecom Sector Rahul Mukherji 3 Electronic Delivery of Citizen Services: Andhra Pradesh's E-Seva model Subhash Bhatnagar 4 Reinventing Service Delivery in an Indian State: Reform at the Department of Registration and Stamps in Maharashtra Jonathan Caseley 5 Making Service Delivery Reforms Work: The Bangalore Experience Suresh Balakrishnan 6 Rogi Kalyan Samitis: A Case Study on Hospital Reforms from Madhya Pradesh, India Rajeev Sadanandan and N. Shiv Kumar 7 Rajasthan's Experience in Improving Service Delivery in Education Prema Clarke and Jyotsna Jha 8 The Political Economy of the Public Distribution System in Tamil Nadu A.K. Venkatsubramaniam 9 Human Development in Tamil Nadu and Karnataka: A Comparison Sangeeta Goyal 10 Anti-Corruption in India: Issues and Strategies Vikram Menon 11 Electoral Finance Reform: The Relevance of International Experience E. Sridharan About the Editor and Contributors Index
Library of Congress Subject Headings for this publication:
Municipal services -- India -- Case studies.
County services -- India -- Case studies.