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CONTENTS xi About the Editor xiii Contributors xvii Preface PART I: CASE STUDIES Chapter 1. Development, Implementation, and Assessment of a Virtual Information Literacy Tutorial on an Urban Campus 3 Valeda Frances Dent 3 Setting Objectives Methods Results Conclusion Exercises Appendix: ORSEM Library Information Quiz, Fall 2004,Version 4 14 Chapter 2. Reference Triage at the Medical College of Ohio: Just-in-Case to Just-in-Time at the Mulford Library 27 Marlene A. Porter Jolene M. Miller 27 Introduction Setting Objective Methods Results Exercises Chapter 3. Marketing Library Services to Young Male Faculty Mary Mee Introduction Strategies Conclusion Exercises Chapter 4. Relational Reference: A Challenge to the Reference Fortress John E. Holberg Relational Reference Reference As Being Community of Practice What Relational Reference Is Not Exercises Chapter 5. Virtual Reference: Answering Patrons¿ Questions Electronically Christopher Nelson Cox Introduction Needs Assessment Instant Answers@WPI Collaborative Efforts Number of Questions Policies and Procedures Staff Skills Staff Training Marketing Service Continuation Exercises Chapter 6. What They Don¿t Teach You in Library School: Experience Is the Real Teacher Tammy S. Guerrero Setting Objective Methods Reference Services Results Conclusion Exercises 39 Chapter 7. Occasional Occurrences at Owl Creek University Debra Cox Rollins Rusty Gaspard Introduction Setting Background Conclusion Exercises Chapter 8. Uninvited Change: The Governors State University Library¿s Evolving Reference and Technology Desk Paul Blobaum Introduction Objective Methods Results Conclusion Exercises Chapter 9. Common Queries Marilyn Schoot-Castle Walk-Ins versus E-Mailed Queries Professors Expecting Miracles Undergraduate Expectations Exercises Chapter 10. Models for Measuring and Evaluating Reference Costs Matthew R. Marsteller Susan Ware Introduction Reference Service Cost Studies Reference Transaction Logs Interactive Digital Reference Cost Models Specific Cases 83 Conclusion Exercises Chapter 11. Customer Survey Miron Stenche Introduction Objective Method Results Conclusion Exercises PART II: ESSAYS Essay 1. The Diverse Librarian Paula M. Smith Exercises Essay 2. Academic Librarian As the Rodney Dangerfield of University Faculty: ¿I Get No Respect¿ Tammy S. Guerrero Exercises Essay 3. The Teaching Portfolio: Explaining What We Do So Well Mark L. McCallon Introduction What Is the Teaching Portfolio? Summary of Teaching Responsibilities Student Evaluation Data Teaching Philosophy Statement Teaching Objects and Supporting Data Supporting Data Uses of the Portfolio Conclusion Exercises Appendix: Thinking About Teaching and Learning 130 Essay 4. The Glass of Fashion: Librarianship for the Twenty-First Century Susan Swords Steffen Michael J. Bell Introduction The NewLibrary: Myth and Reality Managing the Whirlwind Educational Leadership Conclusion Exercises Essay 5. Frames of Reference Considering the Meaning of Reference¿ Its Origins, Present, and Future Linda Loos Scarth Reference/Referee/Referent Frames Reframing Reference Exercises Essay 6. Serving Unusual Patrons in the Library James Langan Essay 7. The Academic Librarian Paula M. Smith Research Skills in Fifty Minutes or Fewer: Teaching Writer¿s Angst: Publishing Learning to Play Nice: CommitteeWork The Mystique of the Dossier HowCome Nobody Told Me That?: Finding aMentor Information Glut: Staying Informed Remembering Why I Chose This Profession¿ ItWasn¿t the Money! Exercises Index 171
Library of Congress Subject Headings for this publication:
Academic libraries -- Reference services.
Academic libraries -- Reference services -- United States -- Case studies.
Reference services (Libraries) -- Problems, exercises, etc.