Bibliographic record and links to related information available from the Library of Congress catalog.
Note: Contents data are machine generated based on pre-publication provided by the publisher. Contents may have variations from the printed book or be incomplete or contain other coding.
Table of Contents Chapter One Introduction to the Twelve Pillars of Six Sigma and the Knowledge Worker to Support Six Sigma Implementation Fundamentals of a Good Six Sigma Program New Approaches to Implementation Chapter Two Basic Concepts of the Lean Six Sigma Implementation Process The Pillars for a Better Implementation Alignment of the Pillars of Knowledge Chapter Three Pillar Number One/Market and Customer Knowledge Defining the Market Strategic Planning Input Customer Input Needs Chapter Four Pillar Number Two/Leadership Commitment and Business Needs Leadership Understanding of the Process The Amount of Involvement Required Business Needs Analysis Chapter Five Pillar Number Three/The Strategic Planning Process and Project Alignment Establishing the Strategic Plan The Project Selection Process Project Planning Project Reviews Chapter Six Pillar Number Four/The Training and Consulting Requirements Champion Training Needs Black Belt Training Needs Green Belt Training Needs Awareness Training Consulting from the Outside and Inside Chapter Seven Pillar Number Five/The DMAIC, DMADVIC and Lean Processes The DMAIC Process The Lean Process The DMADVIC Process Chapter Eight Pillar Number Six/Voice of the Customer Defining the Customers Developing Questions Organizing the Process Customer Satisfaction Chapter Nine Pillar Number Seven/Quality Function Deployment Input Required and Planning the Quality House The Stages of the House Developing Different Level Houses Chapter Ten Pillar Number Eight/Process Mapping and Customer and Process Measures Finding the Current Measures Developing New Measures Chapter Eleven Pillar Number Nine/Process Capability and Analysis Developing the Present and Future Capability Chapter Twelve Pillar Number Ten/Process Solutions and Improvements The Selection of the Best Choice The Implementation Plan and Requirements Chapter Thirteen Pillar Number Eleven/ Maintaining the Improvement The Control Plan The Audit Plan Chapter Fourteen Pillar Number Twelve/Planning for Financial Returns, Recognition and Rewards Recognition of Improvements Rewarding Successful Projects Chapter Fifteen The New Paradigm of Six Sigma A Paradigm Shift for Most Organizations Chapter Sixteen The Knowledge Worker and Six Sigma The Employee of the Future when Six Sigma Becomes the Tactical Tool for the Organization Chapter Seventeen The Tool Sets Used for Diverse Industries A Tools Listing The Selection Process for the Right Tool Chapter Eighteen The Pitfalls of Implementation What Not To Do Chapter Nineteen The Successes That Can Be Achieved with Six Sigma and the Knowledge Worker Discussions of the methods for success and the success factors Chapter Twenty Evaluating the Six Sigma Process Chapter Twenty-One The Lean Involvement with Six Sigma Chapter Twenty-Two Integration of the MBNQA, Lean and Six Sigma Chapter Twenty-Three Conclusions Appendices Index
Library of Congress Subject Headings for this publication:
Six sigma (Quality control standard).
Production management -- Quality control.