Table of contents for Pocket guide to technical presentations and professional speaking / Steven B. Zwickel William S. Pfeiffer.

Bibliographic record and links to related information available from the Library of Congress catalog.

Note: Contents data are machine generated based on pre-publication provided by the publisher. Contents may have variations from the printed book or be incomplete or contain other coding.

Contents Introduction 00 I.1 
The Way It Was What Changed? New Kind of Audience Technology Makes 
More Possible I.2 New Kinds of Presenters and Presentations Less 
Formality New Expectations of Presentations Shifting Boundaries 
The "Technical Presentation" I.3 You Can Learn to Be a Credible, 
Competent Presenter Chapter 1 Overview of Technical Presentations 
and Public Speaking 1.1 Speaking As One Part of a Much Larger 
Communications Process 1.2 Choosing the Best Communication Mode 
Written or Oral Mode Level of Formality Size of Audience 
Encouragement Exercises Chapter 2 Audience Analysis 2.1 Why Is an 
Audience Analysis Important? Gauging the Audience: What to Look 
for, Where to Find It, and What to Do with the Information You 
Collect Guidelines for Doing an Audience Analysis 2.2 Analyzing 
Audience Members' Roles Technical Role and Educational Background 
Educational Background Decision-making Level Interest in the Topic 
The Main Question Audience Members Need Answered 2.3 Don't Lose 
Sight of Your Goal 2.4 Meeting Audience Expectations General 
Preferences 2.5 Understanding the Problems and Barriers That 
Listeners Face Listeners Are Often Distracted and Self-interested 
Listeners Are Impatient Listeners Lack Your Technical Knowledge 
Most Speeches Have Listeners with Diverse Backgrounds 2.6 
Establishing Your Credibility: Factors That Make Presenters 
Believable Why Should the Audience Believe You? What Makes a 
Person Credible? Guidelines for Building Credibility and 
Confidence and for Establishing Expertise Guidelines for 
Appropriate Dress Guidelines for Ethical Presentations 
Encouragement Exercises Chapter 3 Know Your Purpose 3.1 Define 
Your Purpose Purpose May Determine the Type of Speech Types of 
Speeches Characterized by Purpose S-L-M-R ("Slimmer") Speech Model 
Speech Types Based on Delivery Method 3.2 Choosing a Topic Review 
Your Life Experience Consider Hobbies or Special Interests Choose 
an Academic or Career Interest Examine the Experiences of Others 
Explore Possibilities in Current Events Ideas for Technical 
Presentations Keep It Simple 3.3 Know Your Topic Gather 
Information from Credible Sources Refine Your Search Ask Experts 
for Information 3.4 Using Borrowed Information Plagiarism and 
Copyright Infringement Avoiding Plagiarism Guidelines for Using 
Borrowed Information Encouragement Exercises Chapter 4 Coping with 
Anxiety 4.1 Anxiety: Effects of stress in the Speech Process 
Anxiety and Stage Fright Are Extremely Common Anxiety Comes from 
Fears Fear Creates Stress Effects of Stress 4.2 Coping with the 
Sources of Stress Preparation and Planning Get Control of Your 
Timing 4.3 Coping with the Effects of Stress Prepare Your 
Presentation Well Prepare Yourself Physically Try 
Visualization; Picture Yourself Giving a Great Presentation Arrange 
the Room the Way You Want Be Ready for Emergencies Talk with 
Audience Members Before Your Speech Remember That You Are the 
Expert Don't Admit Nervousness to the Audience Slow Down Seek 
Opportunities to Grow as a Presenter Encouragement Exercises 
Chapter 5 Organizing Your Presentation 5.1 Outlines Work from a 
Strong Outline Writing a Hierarchical Outline 5.2 Using the I-B-C 
Format Introduction-Body-Conclusion; The I-B-C Format Background on 
the I-B-C Format Organizing with the I-B-C Format Guidelines for 
Introductions Guidelines for the Body Guidelines for Conclusions 
5.3 Final Preparations Using Presenter's Notes Guidelines for 
Making and Using Presenter's Notes Encouragement Exercises Chapter 
6 Illustrating Your Presentation 6.1 Use Visual Aids 6.2 Making 
Graphics General Guidelines for Presentation Graphics Guidelines 
for Using Numbers in Presentations Types of Visuals Deciding What 
Visuals to Use 6.3 Text Lists Quotations 6.4 Data Graphics Tables 
Charts 6.5 Misuse of Data Graphics Description of the Graphics 
Problem Examples of Distorted Graphics and Chartjunk Tips for 
Avoiding Chartjunk and Deceptive Graphics 6.6 Representational 
Graphics Pictorial Graphics: Models, Photos, and Drawings Symbolic 
Representations of Reality Rogues' Gallery of Problem Graphics 
Encouragement Exercises Chapter 7 Using Graphics 7.1 Special 
Issues Related to PowerPoint About Microsoft PowerPoint PowerPoint 
Guidelines 7.2 Interact with Your Visuals No-nos When Using 
Visuals Guidelines for Using Presentation Graphics 7.3 Mastering 
PowerPoint PowerPoint Views: Slides, Notes, and Handouts Combine 
Text and Images Inserting Movies, Audio Clips, Sounds, and 
Narration Keyboard Controls for Screen, Pointer, and Drawing Pen 
Customizing Backgrounds and Adding Logos Linking to Websites: 
Hyperlinks and Action Buttons Drawing Toolbar Convert PowerPoint 
Files to Portable Data File (PDF) Files Color Combinations for 
Visuals 7.4 Final Thoughts on Presentation Visuals Try Other 
Presentation Software The Real Thing Is Still Best Hope for the 
Best, But Back up Everything Encouragement Exercises Chapter 8 
Delivering Your Presentation 8.1 Word Choice Is Important Choosing 
the Right Words Decide When to Give Definitions 8.2 Voice as a 
Nonverbal Communication Tool Guidelines for Improving Your Voice 
8.3 Humor: Adding a Lighter Touch Appropriate Use of Humor When to 
Avoid Humor Tell Anecdotes, Not Jokes Avoid Humor with 
Hypersensitive Audiences 8.4 Guidelines for Delivery 8.5 How to 
Handle Question-and-Answer Sessions Let the Person Complete the 
Question Be Sure You Understand the Question Repeat the Question 
Aloud Pause for a Moment Before You Begin Your Answer Admit It 
When You Don't Know an Answer Avoid Being Defensive Always End on 
Time 8.6 Final Preparations Checklist Encouragement Exercises 
Chapter 9 Evaluating Presentations 9.1 Importance of Evaluations 
9.2 Asking for Feedback Responses Evaluation Tools Using the 
feedback you get Applying lessons learned 9.3 Observing to Learn 
Encouragement Exercises Chapter 10 Adapting to Different 
Situations 10.1 Speaking on the Job Getting Hired Leading a Plant 
Tour Presenting to Your Peers 10.2 Persuasive Presentations 
Proposals and Business Plans Guidelines for Proposal Presentations 
10.3 Training Guidelines for Running a Training Session 10.4 
Public Meetings and Hearings Public Meetings Difficult Audiences 
Testifying at Public Hearings 10.5 Using New Technology to 
Communicate Teleconferencing Background Tips for Videoconferencing 
Conclusion Appendix: Resources for Presenters Index

Library of Congress Subject Headings for this publication:

Communication of technical information.
Public speaking.