Table of contents for The knowing organization : how organizations use information to construct meaning, create knowledge, and make decisions / Chun Wei Choo.

Bibliographic record and links to related information available from the Library of Congress catalog.

Note: Contents data are machine generated based on pre-publication provided by the publisher. Contents may have variations from the printed book or be incomplete or contain other coding.


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TABLE OF CONTENTS
Preface
Chapter 1	The Knowing Organization
	A Preview of the Knowing Organization
Sensemaking
Knowledge Creation
	Decision Making
Towards The Knowing Organization
The Knowing Cycle
The Knowing Cycle In Action
Summary
Chapter 2	How We Come to Know - 
Understanding Information Seeking Behavior
	Information Needs and Uses Research
Framework for Analyzing Information Seeking Behavior
Cognitive, Affective, and Situational Dimensions of 
Information Seeking Behavior
Information Seeking Behavior: Information Needs, Seeking and Use
Multifaceted Models of Information Seeking Behavior
Summary
Chapter 3	The Management of Ambiguity:
Organizations as Sensemaking Communities
The Nature of Organizational Sensemaking
Organizational Processes of Sensemaking
Shared Minds: Consensus and Culture
Towards a Cognitive Theory of the Firm
Information Needs, Seeking and Use in Sensemaking
Summary
Chapter 4	The Management of Learning:
Organizations as Knowledge-creating Enterprises
Data, Information, Knowledge
Organizational Knowledge
Tacit Knowledge
Knowledge Creation
Knowledge Transfer
Knowledge Utilization
Information Needs, Seeking and Use in Knowledge Creation
Summary
Chapter 5	The Management of Uncertainty:
Organizations as Decision-Making Systems
Bounded Rationality
Models of Organizational Decision Making
Rational Model
Process Model
Political Model
Anarchic Model
Information Needs, Seeking and Use in Decision Making
Summary
Chapter 6	A Tale of Two Accidents
Space Shuttle Challenger (1986)
Sensemaking in the Challenger Case
Knowledge Creation in the Challenger Case
Decision Making in the Challenger Launch
Information Seeking and Use
Space Shuttle Columbia (2003)
Sensemaking in the Columbia Case
Knowledge Creation in the Columbia Case
Decision Making in the Columbia Launch
Information Seeking and Use
Summary
Chapter 7	Knowing and Learning in Organizations
WHO Smallpox Eradication Program
Models of Organizational Learning
Learning in Groups and in Projects
Implications for Practice
Coda
Summary

Library of Congress Subject Headings for this publication:

Communication in organizations.
Decision making.
Knowledge, Sociology of.