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TABLE OF CONTENTS Preface Chapter 1 The Knowing Organization A Preview of the Knowing Organization Sensemaking Knowledge Creation Decision Making Towards The Knowing Organization The Knowing Cycle The Knowing Cycle In Action Summary Chapter 2 How We Come to Know - Understanding Information Seeking Behavior Information Needs and Uses Research Framework for Analyzing Information Seeking Behavior Cognitive, Affective, and Situational Dimensions of Information Seeking Behavior Information Seeking Behavior: Information Needs, Seeking and Use Multifaceted Models of Information Seeking Behavior Summary Chapter 3 The Management of Ambiguity: Organizations as Sensemaking Communities The Nature of Organizational Sensemaking Organizational Processes of Sensemaking Shared Minds: Consensus and Culture Towards a Cognitive Theory of the Firm Information Needs, Seeking and Use in Sensemaking Summary Chapter 4 The Management of Learning: Organizations as Knowledge-creating Enterprises Data, Information, Knowledge Organizational Knowledge Tacit Knowledge Knowledge Creation Knowledge Transfer Knowledge Utilization Information Needs, Seeking and Use in Knowledge Creation Summary Chapter 5 The Management of Uncertainty: Organizations as Decision-Making Systems Bounded Rationality Models of Organizational Decision Making Rational Model Process Model Political Model Anarchic Model Information Needs, Seeking and Use in Decision Making Summary Chapter 6 A Tale of Two Accidents Space Shuttle Challenger (1986) Sensemaking in the Challenger Case Knowledge Creation in the Challenger Case Decision Making in the Challenger Launch Information Seeking and Use Space Shuttle Columbia (2003) Sensemaking in the Columbia Case Knowledge Creation in the Columbia Case Decision Making in the Columbia Launch Information Seeking and Use Summary Chapter 7 Knowing and Learning in Organizations WHO Smallpox Eradication Program Models of Organizational Learning Learning in Groups and in Projects Implications for Practice Coda Summary
Library of Congress Subject Headings for this publication:
Communication in organizations.
Knowledge, Sociology of.