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TABLE OF CONTENTS PART ONE: What Kind of Conflict is Really Going on in Libraries? Chapter One: When You Go to Work, You Bring More Than Your Lunch From Home Chapter Two: How to Identify the Actors in the Play: All the World's a Stage... Chapter Three: The Role of Unions Chapter Four: The Specter and Reality of Workplace Violence PART TWO: Stories from the Trenches: The Survey and Scenarios Chapter One: The Internal Candidate Chapter Two: But She's Had Such a Hard Life ... Chapter Three: It is Obvious We Do Not Matter Chapter Four: I Don't Have to Listen to This! Chapter Five: Love in the Afternoon Chapter Six: She's Making Me Feel Strange! Chapter Seven: Useless, Totally Useless! Chapter Eight: Let Me Do My Job! Chapter Nine: What is Taking Those People So Long? Chapter Ten: I've Got a Great Idea for You! Chapter Eleven: I'd Really Like to Help Donnie Chapter Twelve: This Place is a Zoo! Chapter Thirteen: The Problem With Eddie Chapter Fourteen: Totally Incompatible? Chapter Fifteen: Is it Really All that Important? Chapter Sixteen: Thou Shalt Not Suffer... Chapter Seventeen: It's Happening Again ... PART THREE: Managing Conflict Before It Manages You Chapter One: Developing Emotional Intelligence: A Place to Begin Chapter Two: Planning For, not Denial of Workplace Conflict Chapter Three: Examining Your Organizational Culture Chapter Four: Leadership: So Much more than Management Appendix: The Survey and Its Results Bibliography
Library of Congress Subject Headings for this publication:
Library personnel management.
Conflict management.