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Engineer's Guide to Technical Communication Sheryl A. Sorby and William M. Bulleit Outline/Table of Contents 1. Introduction 2. 1.1 Importance of communication in engineering 1 1.2 Philosophy and organization of text 3 1.3 Communication in the Information Age 4 1.4 References 7 3. Setting the Stage 1. 2.1 The Writing Process 8 2.1.1 The Writing Process versus the Engineering Design Process 8 2.1.2 Collaborative Writing 19 2.2 Audience Analysis 24 2.2.1 Executives 26 2.2.2 Experts in your Field 27 2.2.3 Technical People Outside your Field 28 2.2.4 Lay Audience 28 2.2.5 Combined Audience 30 2.2.6 Audience Analysis in Oral Communication 31 2.2.7 Audience Profile Sheet 33 2.2.8 Summary 33 2.3 Grammar and Style 34 2.3.1 Grammar 36 2.3.2 Style 38 2.4 References 49 2.5 Exercises 50 3. Ethical Issues in Technical Communication 52 3.1 Reporting all Relevant Information Accurately 52 3.2 Ethics in Personal Communication 55 3.3 Obtaining Information from Other Sources and Using it Ethically 57 3.3.1 Conducting Library Searches 57 3.3.2 Conducting Web Searches 60 3.3.3 Citing References 68 3.4 Plagiarism 76 3.5 References 79 3.6 Exercises 80 4. Personal Communication 82 4.1 Letters 82 4.2 Memos 86 4.3 Cover Letters and Memos 89 4.4 Electronic Mail 91 4.5 Lists 98 4.6 Exercises 101 5. Document Design 103 5.1 Tool Selection 103 5.2 Fonts 105 5.3 White Space 107 5.4 Headings and Sub-headings 109 5.5 Title Page 111 5.6 Table of Contents 113 5.7 List of Figures 114 5.8 Appendices 115 5.9 Working with Document files 117 5.10 Designing a Web Page 121 5.11 References 128 5.12 Exercises 128 6. Technical Written Communication 130 6.1 Summarizing Information 130 6.1.1 Executive Summary 131 6.1.2 Abstracts 133 6.1.3 Keywords 135 6.2 Proposing Ideas 137 6.2.1 Proposals 137 6.2.2 Proposals Written in Response to an RFP 141 6.3 Reporting Information 142 6.3.1 Technical Reports 142 6.3.2 Experimental Reports 147 6.3.3 Progress Reports 151 6.3.4 Technical Papers 153 6.4 Specifying Assembly Instructions 156 6.4.1 Design Specifications 157 6.4.2 Assembly Instructions 163 6.5 Including Equations in Technical Documents 166 6.6 References 168 6.7 Exercises 169 2. 7. Communication of Calculations 172 7.1 Tool Selection for Communicating Design Calculations 173 7.2 Communicating Calculations 174 7.3 Examples 189 7.4 Exercises 194 8. Oral Communication 196 8.1 Tool Selection for Technical Presentations 196 8.2 Types of Presentations 197 8.3 Formal Individual presentations 199 8.4 Formal Group Presentations 212 8.5 Informal Presentations 216 8.6 Examples 218 8.7 Additional Resources 220 8.8 Exercises 221 9. Visual Communication 223 9.1 Tool Selection for Graphics 224 9.2 Representing Data 226 9.2.1 Common Features of Graphs and Charts 226 9.2.2 Pie Charts 228 9.2.3 Bar Charts 230 9.2.4 Histograms 232 9.2.5 Line Graphs 235 9.2.6 Scatter Plots 237 9.2.7 Tables 239 9.2.8 Three-Dimensional Charts 242 9.3 Charting Structure 243 9.3.1 Flow Charts 243 9.3.2 Organizational charts 245 9.3.3 Gantt Charts 246 9.4 Portraying Realism 247 9.4.1 Schematic Drawings 248 9.4.2 Pictorial Drawings 250 9.4.3 Photographs 251 9.5 Including Graphics in Documentation 253 9.6 Working with Image Files 258 9.7 References 262 9.8 Exercises 263 10. Communication in Job Searches 267 10.1 Resumes 267 10.2 Cover Letters 277 10.3 Documents for Electronic Job Searches 279 10.4 Interview Communication 283 10.5 Post-Interview Communication 286 10.6 References 287 10.7 Exercises 287 Appendix-Grammar 288
Library of Congress Subject Headings for this publication:
Communication in engineering.
Technical writing.