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CONTENTS Exhibits, Tables, and Figures Preface Acknowledgments The Authors Introduction: Ethics in Public Service PART ONE: ETHICAL RESPONSIBILITIES OF PUBLIC MANAGERS 1 What Is Important in Public Service? 2 Obeying and Implementing the Law 3 Serving the Public Interest 4 Taking Individual Responsibility PART TWO: TOOLS FOR PERSONAL DECISION MAKING 5 Finding Solid Ground: Ethical Standards and Reasoning 6 Resolving Ethical Dilemmas: Strategies and Tactics for Managers 7 Understanding Who and What Matters: Stakeholder Analysis PART THREE: ETHICS AND THE ORGANIZATION 8 Designing and Implementing Codes 9 Broadening the Horizon 10 Building an Ethical Agency Afterword: The Job Ahead Resource A: Chronology of Theoretical and Applied Ethics in Public Service Resource B: Selected Internet Resources Resource C: Tools for Making Ethical Decisions References Index
Library of Congress Subject Headings for this publication:
Civil service ethics -- United States.