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Contents List of Figures List of Tables Notes on Contributors Part 1: The Politics of Bureaucracy 1. The Bureau as unit of Governance 3 Charles T. Goodsell 2. Bureaucracy and Liberty: State, Authority, and Freedom 27 Paul du Gay 3. Bureaucracy and the Controversy between Liberal Interventionism and Non-Interventionism 49 Thomas Armbrüster Part 2: The End of Bureaucracy? 4. Bureaucracy at Work: Misunderstandings and Mixed Blessings 75 Paul Thompson and Mats Alvesson 5. Beyond the Iron Cage?: Bureaucracy and Democracy in the Knowledge Economy and Society 101 Michael Reed 6. Bureaucracy and Beyond: Managers and Leaders in the 'Post-Bureaucratic' Organization 127 Graeme Salaman Part 3: Bureaucracy and Public Management 7. A Service to the Public: The Containment of Ethical and Moral Conflicts by Public Bureaucracies 153 Paul Hoggett 8. Bending Bureaucracy: Leadership and Multi-Level Governance 177 Janet Newman 9. Performing for the Public: Doubt, Desire, and the Evaluation of Public Services 197 John Clarke 10. What is Best 'Value'? Bureaucracy, Virtualism, and Local Governance 219 Daniel Miller Part 4: Bureaucracy and Civil Society 11. Gender Equity-A Bureaucratic Enterprise? 243 Yvonne Due Billing 12. Bureaucracy, Open Access, and Social Pluralism: Returning the Common to the Goose 267 Antonino Palumbo and Alan Scott 13. The Popularity of Bureaucracy: Involvement in Voluntary Associations 295 Mike Savage
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