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Contents Introduction ix List of Contributors xi I: ISSUES IN PROVIDERûRECIPIENT COMMUNICATION 1 1 The First Three Minutes 3 Donald J. Cegala 2 Staying Out of the Line of Fire: A Medical Student Learns About Bad-News Delivery 11 Teresa L. Thompson and Catherine Gillotti 3 Problematic Discharge from Physical Therapy: Communicating About Uncertainty and Profound Values 27 Austin S. Babrow and David OÆConnor Dinn 4 I Want You to Put Me in the Grave With All My Limbsö: The Meaning of Active Health Participation 39 Barbara F. Sharf, Paul Haidet, and Tony L. Kroll 5 Direct Marketing Directs Health Care Relationships? The Role of Direct-to-Consumer Advertising of Prescription Drugs in PhysicianûPatient Communication 53 Rebecca J. Welch Cline and Henry N. Young II: ISSUES IN DECISION MAKING 67 6 Communication and Shared Decision Making in Context: Choosing Between Reasonable Options 69 Carma L. Bylund and Rebecca S. Imes 7 Negotiating Cancer Care Through Communication 81 Dan OÆHair, Sharlene R. Thompson, and Lisa Sparks 8 Explanations of Illness: A Bridge to Understanding 95 Timothy M. Edgar, Dawn W. Satterfield, and Bryan B. Whaley 9 Talking to Children About Illness 111 Jenifer E. Kopfman and Eileen Berlin Ray III: ISSUES IN SOCIAL IDENTITY 121 10 A Treatment Team Approach: The Negotiation of Rehabilitation Goals for Survivors of Traumatic Brain Injury 123 Kami J. Silk 11 Communication Accommodation in Counseling 135 Lisa Murray-Johnson and Cat McGrew 12 Social Identity and Stigma Management for People Living With HIV 145 Lance S. Rintamaki and Dale E. Brashers 13 ôEvery Breast Cancer Is Differentö: Illness Narratives and the Management of Identity in Breast Cancer 157 Leigh Arden Ford and Brigitte Cobbs Christmon 14 ôThey Make Us Miserable in the Name of Helping Usö: Communication of Persons With Visible and Invisible Disabilities 171 Dawn O. Braithwaite and Phyllis Japp IV: ISSUES IN FAMILY DYNAMICS 181 15 Communicating About Family History in an Age of Genomic Health Care: Expanding the Role of Genetic Counseling 183 Roxanne Parrott and Judith Weiner 16 Catching Up With Down Syndrome: ParentsÆ Experiences in Dealing With the Medical and Therapeutic Communities 195 Carol Bishop Mills 17 Grieving Families: Social Support After the Death of a Loved One 211 Craig R. Hullett 18 Negotiating Communication Challenges While Experiencing AlzheimerÆs Disease: The Case of One Hispanic Family 223 Lyle J. Flint Jim L. Query, Jr. and Alyssa Parrish 19 Finding the Right Place: Social Interaction and Life Transitions Among the Elderly 233 Margaret J. Pitts, Janice L. Krieger, and Jon F. Nussbaum V: ISSUES IN HEALTH CARE DELIVERY 243 20 Role Negotiation, Stress, and Burnout: A Day in the Life of ôSupernurseö 245 Julie Apker Apker Apker 21 Medical Care, Health Insurance, and Family Resources: Complications to Otherwise Good News 261 George B. Ray 22 Enhancing Culturally Competent Health Communication: Constructing Understanding Between Providers and Culturally Diverse Patients 271 Claudia V. Angelelli and Patricia Geist-Martin 23 The Patient in 4: Framing and Sense-Making in Emergency Medicine 285 Alexandra G. Murphy, Eric M. Eisenberg, Kathleen M. Sutcliffe and Steven Schenkel 24 Reorganized Medical Practice: An Institutional Perspective on Neonatal Care 297 John C. Lammers, Kristin A. Lindholm, and Heidi Hazeu 25 Making Empowerment Work: Medical Center Soars in Satisfaction Ratings 311 Athena du Pr´e VI: ISSUES IN INFORMATION DISSEMINATION 323 26 No, Everybody DoesnÆt: Changing Mistaken Notions of the Extent of Drinking on a College Campus 325 Linda C. Lederman, and Lea P. Stewart 27 Personal Stories and Public Activism: The Implications of Michael J. FoxÆs Public Health Narrative for Policy and Perspectives 335 Christina S. Beck 28 Journey of Life: A Radio Soap Opera on Family Planning and HIV/AIDS in Ethiopia 347 Kim Witte 29 Narrowing the Digital Divide to Overcome Disparities in Care 357 Gary L. Kreps Author Index 000 Subject Index 000
Library of Congress Subject Headings for this publication:
Communication in medicine -- Case studies.
Communication in public health -- Case studies.
Physician and patient -- Case studies.
Professional-Patient Relations.
Communication.
Patient Care -- Case Reports.
Patient Care -- psychology.