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Preface Contributor List Introduction Chapter 1: The Vision of E-Governance Competing theories of information technology and change The global village (1964) The network nation (1978) The electronic cottage in the info-sphere (1980) The network society (1996) Smart communities (1997) Digital places (2000) E-government and e-governance (2000-2002) Summary Discussion questions Glossary Chapter 2: A Brief History of Public-Sector Information Technology Policy War and Cold War: Origins of information technology infrastructure in the United States Establishing the architecture of federal information policy, 1946-1980 From BITNET to FirstGov: Growth of the Internet, 1981 - 2000 Policy issues in the information age, 1986 - 2005 Securing e-government, 1986 - 2005 Building the virtual state, 1990 - 2005 Summary Discussion questions Glossary Politics & Policy Chapter 3. E-Democracy E-activism E-campaigning E-voting E-legislating E-civics E-participation Summary Discussion questions Glossary Case Study: Virginia.gov: The Official Homepage of the Commonwealth of Virginia / Todd Loendorf Chapter 4. Information Equality and the Digital Divide The American Digital Divide in Information Access by Group The Digital Divide by Gender The Digital Divide by Race The Digital Divide by Income The Digital Divide and Senior Americans The American Digital Divide: Summary The International Digital Divide in Information Access Beyond Access: Deeper Forms of Information Equality Public Policies to Remediate Information Inequality Summary Case Study: Follow the money: Assessing the Allocation of e-Rate Funds / Costas Panagopoulos Chapter 5. Information Access and Governmental Transparency Freedom of Information Commercial Access Rights Disability Access Obstacles to Information Access: Security Obstacles to Information Access: Privacy Other Obstacles to Information Access: Summary Case Study: Obstacles or Access: Reconsidering Anonymous Access to Government Information in a Post-Sept. 11 Environment / Charles Davis Chapter 6. Information Technology and Privacy Computer Surveillance Privacy Legislation and Executive Actions Agency Data Sharing and Matching Privacy Impact Statements The National ID Controversy Privacy, Governmental Outsourcing, and Private Sector Data Mining Summary Case Study: The Mother Robinson Black Beaufort Cares Network: Security, Privacy and Confidentiality in a Shared Human Service Information System / Jim Glasson, Lynn M. Mulkey, Randolph Hawkins, Dennis Betz, and William Dougan, Chapter 7. Security Policy Legislation and Executive Branch Actions Homeland Security Infrastructure Protection and Cybercrime Encryption Authentication Federal ID Cards Agency-level Security Policies Summary Discussion Questions Glossary Case Study: Telework Security / Loreen Marie Butcher-Powell Chapter 8. Regulation and Taxation Issues Internet Taxation Regulation of the IT Sector Regulation of E-commerce and Computer Fraud Protecting Intellectual Property Regulation of Pornography on the Web Regulation of E-gambling Summary Discussion Questions Glossary Case Study: Tax Policy in the Virtual State: A Case Study of the Michigan Department of Treasury / Dale Nesbary Management Chapter 9. The E-Government Business Model E-Commerce Models vs. E-Government Models E-Government Business Planning Today Summary Discussion Questions Glossary Case Study: Digital Buildings: Transforming the Permitting Business Process / Jennifer Kurtz Chapter 10. Partnering, Outsourcing, Contracting, and Procurement Partnering Outsourcing Contract Management Procurement Summary Discussion Questions Glossary Case Study: Issues in IT Procurement, Contracting, and Partnerships: A Short Case Study from the Department of Information Systems and Services, Orange County, Florida / Ronnie Korosec . Chapter 11. Planning for Public Information Systems The Role of the Federal CIO Strategic Planning Portfolio Management Risk Management Records Management Summary Discussion Questions Glossary Case Study: Platforms and Planning: Pennsylvania¿s Transition to Enterprise Computing / Steve Sawyer, Charles Christopher Hinnant and Tracey Rizzuto Chapter 12. Needs Assessment and Project Management Needs Assessment Business Process Analysis Feasibility Studies The Role of the Project Manager Project Management Protocols Summary Discussion Questions Glossary Case Study: Improving Public Sector Needs Assessments in a Small City / Paul K. Dezendorf Implementation Chapter 13. Implementation Success Factors Why Information Technology Projects Fail Internal Success Factors The Role of Training External Success Factors Summary Discussion Questions Glossary Case Study: Success Factors of the Homeless Information Management System (HIMS) / Jennifer Powers Chapter 14. Evaluation of Public Information Systems Strategies for Evaluating Public Information Technology The Private Sector Model: Return on Investment Evolution of a Public Sector Model for it Evaluation Traditional Value Ranking Methods Value Measuring Methodology (VMM) The Program Assessment Rating Tool (PART) The Performance Reference Model (PRM) Other Models Evaluation of Governmental Websites Summary Discussion questions Glossary Case Study: Evaluating City Websites Using Focus Groups / Alana Northrop Conclusion Chapter 15. Public Information Technology. Organization Behavior, and Organization Theory Effects of IT on Organizational Structure Flattening Organizational Structures by Shrinking Middle Management? Deterritorializing Organizations through Telework? Centralizing or Decentralizing Organizational Structure? Reinforcing or Eroding Organizational Power Structures? Effects of IT on Organizational Behavior Does IT Weaken Organizational Norms through De-individuation? Does IT Intensify Social Networking and Thus Build Social Capital? Does IT Improve Managerial Decision-Making? IT and Theories of Organizational Change Does IT Promote the Diffusion of Innovation? Is IT Linked to Organizational Evolution toward the Consolidation of Control? Summary Discussion Questions Glossary Case Study: Communities of Practice- An Australian Case Study: Leveraging Knowledge by Complementing Technology with Social Participative Learning / Sandra Jones and Owen Lockwood References
Library of Congress Subject Headings for this publication:
Internet in public administration -- United States.
Internet in public administration -- United States -- Case studies.
Information technology -- Management.
Information technology -- Management -- Case studies.
Information technology -- Government policy -- United States.