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Contents Author's Note: Yes, I Need This Book Introduction: The NO Word Part 1 With Friends Who's a Friend? When NO is Crystal Clear Getting Personal Buying Time You're Invited Out and About In the Neighborhood Part 2 All in the Family Tightening Your Boundaries Complicating Factors with Parents Enter the In-Laws No, Darling With Children--Park Your Guilt Part 3 At Work High Performance vs. Overload Mixing Business with Pleasure Power Plays Sticky Situations Part 4 Really Difficult People Selling You a Bill of Goods Getting Things Done--Your Way Conclusion: Bowing Out Index
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