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Contents Preface Part I: Recruiting Chapter 1: Recruitment Challenges How to make recruitment efforts succeed How to attract and compete for qualified applicants Workers' expectations Offshore outsourcing jobs Summary Chapter 2: Recruitment Sources Prerecruitment considerations Proactive and reactive recruitment Targeting special interest groups Traditional recruitment sources Innovative recruitment sources Summary Chapter 3: Electronic Recruiting Definition of an applicant Electronic resumes Career web sites International electronic recruiting Internet job boards Electronic recruiting risks Electronic Web sources Summary Part II: Interviewing Chapter 4: Interview Preparation Job analyses Job descriptions The right fit Reviewing the application and resume Setting the stage Planning basic questions Questions interviewers should ask themselves Summary Chapter 5: Interviewing and Legal Considerations Employment legislation Employment- and termination-at-will Negligent hiring and retention Federal record-keeping requirements Affirmative action Diversity Discrimination charges Questions to avoid asking Applicant tracking Summary Chapter 6: Competency-based questions Key competency categories Job-specific competencies Characteristics of competency-based questions Competency-based lead-ins When to ask competency-based questions Developing competency-based questions Generic competency-based questions Summary Chapter 7: Additional types of questions Open-ended questions Hypothetical questions Probing questions Close-ended questions How to relate the questioning techniques to interview stages Questioning techniques to avoid Summary Chapter 8: Interview Components Establishing an interview format Putting applicants at ease Getting started Listening versus talking Interpreting nonverbal communication Encouraging applicants to talk Keeping applicants on track Providing information Perception Summary Chapter 9: Types of Employment Interviews Exploratory interviews Telephone screening interviews Video screening interviews The Human Resources (HR) interview The departmental interview Panel interviews Peer interviewing Interviewing less-than-ideal applicants Stress Interviews Interviewing Pitfalls Summary Part III: Selection Chapter 10: Documenting the Interview The role of documentation in the selection process Avoid subjective language Avoid recording unsubstantiated opinions Refer to job related facts Be descriptive Notes versus forms Document applicants with limited experience Effective versus ineffective notes Documentation guidelines Summary Chapter 11: Preemployment Testing How preemployment tests are used Testing advantages and disadvantages Test validation Test administration Testing policies Testing categories Computer-based testing Summary Chapter 12: Background and Reference Checks Legal guidelines Background checks policy Selecting a vendor Reference checks Guidelines for releasing and obtaining information Considering other factors Reference and background checklists Summary Chapter 13: The Selection Process Preparation for the final meeting The final meeting Notify selected applicants Notify rejected applicants What could go wrong? Summary Part IV: Orientation Chapter 14: The Fundamentals of Employee Orientation Objectives Benefits of orientation programs Preparation: before the employee begins Organizational orientation Departmental orientation How are we doing? Summary Chapter 15: Beyond the Fundamentals of Employee Orientation The partner program Online orientation Blended learning Onboarding Best practices: sample orientation programs Summary Appendices
Library of Congress Subject Headings for this publication:
Employees -- Recruiting.
Employment interviewing.
Employee selection.
Employee orientation.