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Note: Contents data are machine generated based on pre-publication provided by the publisher. Contents may have variations from the printed book or be incomplete or contain other coding.
Contents List of Figures vi List of Tables vii Preface viii PART I: ESTABLISHING THE AIM 1 What is CRM? 3 2 Safety and The Learning Organisation 11 3 Establishing the Goal - Identifying CRM Behaviour 31 PART II: THE CONDUCT OF TRAINING 4 Developing Training Activities 63 5 Delivering Training 113 PART III: MEASURING RESULTS 6 Measuring The Effectiveness of CRM 129 7 Measuring CRM Skills 147 8 Administration of the Process 164 Index
Library of Congress Subject Headings for this publication:
Aeronautics -- Safety measures.
Aeronautics, Commercial -- Employees.